Privacy Policy for Velokart
Effective Date: 1 April 2026
Velokart ("we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use the Velokart mobile application.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Name
Email address
Phone number
Delivery address
b. Usage Information
App activity (such as browsing products, categories like Rolls, Indian Veg, Starters, Beverages, Coffee, Softy, etc.)
Order history and preferences
Interaction with features like “Fan Favorites” and “Special Offers”
c. Location Information
Your location to show nearby stores and enable accurate delivery to your doorstep
2. How We Use Your Information
We use your information to:
Process and deliver your orders
Show nearby stores and available products
Personalize your experience (e.g., recommended items, fan favorites)
Provide customer support
Improve our app, services, and user experience
Send updates about offers, promotions, and new features
3. Sharing of Information
We do not sell your personal data. However, we may share your information with:
Delivery partners to fulfill your orders
Store vendors listed on Velokart
Service providers (for payment processing, analytics, etc.)
All third parties are required to protect your data.
4. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure.
5. Your Choices
You have the right to:
Access or update your personal information
Opt out of promotional communications
Request deletion of your account and data
6. Cookies & Tracking
Velokart may use cookies and similar technologies to enhance your browsing experience and analyze app usage.
7. Children’s Privacy
Velokart is not intended for users under the age of 13. We do not knowingly collect data from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected with a revised effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, you can contact us at:
📧 Email: support@velokart.com