Last Updated: March 5, 2026
Welcome to ScanDigit support! We're here to help you get the most out of your scanning and counting experience.
π§ Contact Us
For any questions, issues, or feedback, please contact us at:
Email: 1170225996@qq.com
We typically respond within 24-48 hours.
π Getting Started
What is ScanDigit?
ScanDigit is a powerful mobile application that helps you:
Count numbers in photos instantly
Scan documents professionally with your iPhone camera
Edit and organize scanned documents
Export results as PDF or images
System Requirements
iOS 15.0 or later
Camera access for scanning
Photo library access for saving results
πΈ Photo Count Feature
How to Use Photo Count
Tap the "Photo Count" card on the home screen
Choose to take a new photo or select from your library
The app will automatically detect and count numbers in the image
View the count result and save to history
Tips for Best Results
Ensure good lighting when taking photos
Keep numbers clear and in focus
Avoid shadows or glare on the numbers
Hold your device steady when capturing
Troubleshooting
Q: Numbers are not being detected
Make sure the numbers are clearly visible
Try adjusting the lighting or angle
Ensure the image is not blurry
Q: Wrong count result
Retake the photo with better clarity
Make sure only the numbers you want to count are visible
Avoid complex backgrounds
π Document Scan Feature
How to Scan Documents
Tap the "Document Scan" card on the home screen
Point your camera at the document
The app will automatically detect edges
Tap the shutter button to capture
Scan additional pages or tap "Save" when done
Editing Scanned Documents
After scanning, you can:
Apply filters: Original, Black & White, Grayscale, Enhanced
Rotate: Turn pages 90 degrees
Crop: Adjust document boundaries
Adjust: Change brightness and contrast
Reorder: Drag pages to rearrange
Delete: Remove unwanted pages
Exporting Documents
Export as PDF: Tap the share icon and select "Export PDF"
Save to Photos: Tap "Save to Album" to save individual images
Share: Use the share button to send via email, messages, etc.
Tips for Best Scans
Place documents on a flat, contrasting surface
Ensure even lighting across the document
Keep the camera parallel to the document
Use the auto-detection feature for best edge detection
Troubleshooting
Q: Document edges not detected
Ensure good contrast between document and background
Try placing the document on a darker surface
Make sure the entire document is visible in the frame
Q: Scanned image is blurry
Hold your device steady when capturing
Ensure adequate lighting
Clean your camera lens
Q: Cannot export PDF
Check that you have storage space available
Make sure you've granted necessary permissions
Try restarting the app
π History Feature
Managing Your History
View all your scans and counts in the History tab
Switch between "Document Scan" and "Photo Count" using the segment control
Tap any item to view details or re-edit
Swipe left or tap the three-dot menu to delete items
Exporting from History
For document scans:
Tap the three-dot menu
Select "Export PDF" or "Save to Album"
For photo counts:
Tap the item to view the count result
π PRO Membership
Free Trial
Get 8 free uses for each feature (Photo Count and Document Scan)
No credit card required for free trial
Full access to all features during trial
Subscription Plans
Weekly Plan
$3.99 per week
3-day free trial
Auto-renews weekly
Monthly Plan
$11.99 per month
Auto-renews monthly
Yearly Plan (Best Value)
$129.99 per year
Save over 70% compared to weekly
Auto-renews yearly
PRO Benefits
β Unlimited photo counting β Unlimited document scanning β No ads or interruptions β Priority support β All future features included
Managing Your Subscription
To cancel or manage your subscription:
Open the Settings app on your iPhone
Tap your name at the top
Tap Subscriptions
Select ScanDigit
Choose Cancel Subscription or modify your plan
Or use the in-app option:
Go to the Mine tab
Tap Manage Subscription on the PRO card
Follow the prompts
Restore Purchases
If you've subscribed on another device:
Open the subscription screen
Tap Restore Purchase
Your subscription will be restored
π Privacy & Security
Your Data is Safe
All processing happens on your device - your photos and documents never leave your phone
No cloud storage - everything is stored locally
No tracking - we don't collect or share your personal data
No ads - your privacy is never compromised
Permissions
Camera: Required to capture photos and scan documents Photo Library: Required to select images and save results
You can manage these permissions in: Settings β ScanDigit β Permissions
β Frequently Asked Questions
General Questions
Q: Is ScanDigit free? A: Yes! You get 8 free uses for each feature. Upgrade to PRO for unlimited access.
Q: Do I need an internet connection? A: No, ScanDigit works completely offline. All processing happens on your device.
Q: What file formats are supported? A: Documents can be exported as PDF or JPEG/PNG images.
Q: Can I scan multiple pages? A: Yes! Keep scanning pages and they'll be combined into one document.
Q: How do I delete my data? A: Delete individual items from History, or uninstall the app to remove all data.
Subscription Questions
Q: How do I cancel my subscription? A: Go to iPhone Settings β [Your Name] β Subscriptions β ScanDigit β Cancel Subscription
Q: Will I be charged during the free trial? A: No, you won't be charged until the trial period ends. Cancel anytime before it ends to avoid charges.
Q: Can I get a refund? A: Refunds are handled by Apple. Contact Apple Support or request a refund through your purchase history.
Q: What happens when my subscription ends? A: You'll revert to the free plan with 8 uses per feature. Your history and data remain intact.
Technical Questions
Q: The app crashes or freezes A: Try these steps:
Force close the app and reopen
Restart your iPhone
Update to the latest iOS version
Reinstall the app (your subscription will be preserved)
Q: Features are not working A: Check that you've granted necessary permissions in Settings β ScanDigit
Q: How do I update the app? A: Open the App Store, go to Updates, and update ScanDigit
π Report a Bug
Found a bug? Help us improve! Please email us with:
Description of the issue
Steps to reproduce
Your device model and iOS version
Screenshots (if applicable)
Email: 1170225996@qq.com
π‘ Feature Requests
Have an idea for a new feature? We'd love to hear it!
Send your suggestions to: 1170225996@qq.com
π± System Information
App Name: ScanDigit Developer: ScanDigit Team Category: Productivity Requires: iOS 13.0 or later Size: Varies by device Languages: English
π Legal
Privacy Policy: https://sites.google.com/view/privacypolicyforscandigit/home/ScanDigit_Privacy_Policy/privacypolicy
Terms of Use: https://sites.google.com/view/privacypolicyforscandigit/home/ScanDigit_Privacy_Policy/terms-of-use
π Rate Us
Enjoying ScanDigit? Please leave us a review on the App Store! Your feedback helps us improve and reach more users.
π Contact Information
Support Email: 1170225996@qq.com
Response Time: Within 24-48 hours
Available: Monday - Friday, 9:00 AM - 6:00 PM (GMT+8)
Thank you for choosing ScanDigit! We're committed to providing you with the best scanning and counting experience.
ScanDigit Team