Privacy Policy for Hello Dukaan

Effective Date: 1 December 2025

Hello Dukaan (“we”, “our”, “us”) operates a grocery shopping mobile application that allows users to browse products, place orders, make payments, and interact with customer support. Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Hello Dukaan app.

By using the Hello Dukaan application, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you register or use our services:

• Name
  
  

• Mobile number
  
  

• Email address
  
  

• Delivery address
  
  

• Login credentials
  
  

• Wallet balance information
  
  

1.2 Location Information

To provide nearby store listings and accurate delivery services, we may collect:

• Approximate or precise location (with your permission)
  
  

1.3 Order and Transaction Information

We collect details related to:

• Products viewed, added to wishlist, or added to cart
  
  

• Order history and order summary
  
  

• Payment method (such as Cash on Delivery or wallet usage)
  
  

1.4 Communication Data

When you contact customer support through in-app chat or email, we may collect:

• Messages exchanged with support
  
  

• Support-related contact information
  
  

1.5 Device and Usage Information

We may automatically collect:

• Device type and operating system
  
  

• App usage data
  
  

• IP address
  
  

• Log and crash reports
  
  

2. How We Use Your Information

We use your information to:

• Create and manage your account
  
  

• Provide grocery delivery services
  
  

• Show nearby stores and popular products
  
  

• Process orders, payments, and refunds
  
  

• Manage cart, checkout, and wallet balance
  
  

• Enable wishlist and product view features
  
  

• Improve app design and user experience
  
  

• Communicate order updates and support responses
  
  

• Prevent fraud and ensure security
  
  

3. Sharing of Information

We do not sell or rent your personal information. We may share information only in the following cases:

• With delivery partners to fulfill your orders
  
  

• With service providers who help operate the app
  
  

• When required by law or legal authorities
  
  

• To protect the rights, safety, and security of Hello Dukaan and its users
  
  

4. Data Security

We implement reasonable technical and organizational security measures to protect your personal data from unauthorized access, loss, misuse, or alteration. However, no digital platform can guarantee 100% security.

5. Your Choices and Rights

You have the right to:

• Access and update your personal information
  
  

• Remove items from your wishlist or cart
  
  

• Disable location access through your device settings
  
  

• Request deletion of your account (subject to legal requirements)
  
  

6. Cash on Delivery and Wallet

• Cash on Delivery does not require sharing sensitive payment details
  
  

• Wallet balance information is securely maintained within the app
  
  

• Wallet usage is limited to Hello Dukaan services only
  
  

7. Children’s Privacy

Hello Dukaan does not knowingly collect personal information from children under the age of 13. If we become aware of such data, we will take steps to remove it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected with an updated effective date and notified through the app where appropriate.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

📧 Email: support@hellodukaan.in