Privacy Policy for Hello Dukaan
Effective Date: 1 December 2025
Hello Dukaan (“we”, “our”, “us”) operates a grocery shopping mobile application that allows users to browse products, place orders, make payments, and interact with customer support. Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Hello Dukaan app.
By using the Hello Dukaan application, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We may collect the following personal information when you register or use our services:
Name
Mobile number
Email address
Delivery address
Login credentials
Wallet balance information
1.2 Location Information
To provide nearby store listings and accurate delivery services, we may collect:
Approximate or precise location (with your permission)
1.3 Order and Transaction Information
We collect details related to:
Products viewed, added to wishlist, or added to cart
Order history and order summary
Payment method (such as Cash on Delivery or wallet usage)
1.4 Communication Data
When you contact customer support through in-app chat or email, we may collect:
Messages exchanged with support
Support-related contact information
1.5 Device and Usage Information
We may automatically collect:
Device type and operating system
App usage data
IP address
Log and crash reports
2. How We Use Your Information
We use your information to:
Create and manage your account
Provide grocery delivery services
Show nearby stores and popular products
Process orders, payments, and refunds
Manage cart, checkout, and wallet balance
Enable wishlist and product view features
Improve app design and user experience
Communicate order updates and support responses
Prevent fraud and ensure security
3. Sharing of Information
We do not sell or rent your personal information. We may share information only in the following cases:
With delivery partners to fulfill your orders
With service providers who help operate the app
When required by law or legal authorities
To protect the rights, safety, and security of Hello Dukaan and its users
4. Data Security
We implement reasonable technical and organizational security measures to protect your personal data from unauthorized access, loss, misuse, or alteration. However, no digital platform can guarantee 100% security.
5. Your Choices and Rights
You have the right to:
Access and update your personal information
Remove items from your wishlist or cart
Disable location access through your device settings
Request deletion of your account (subject to legal requirements)
6. Cash on Delivery and Wallet
Cash on Delivery does not require sharing sensitive payment details
Wallet balance information is securely maintained within the app
Wallet usage is limited to Hello Dukaan services only
7. Children’s Privacy
Hello Dukaan does not knowingly collect personal information from children under the age of 13. If we become aware of such data, we will take steps to remove it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be reflected with an updated effective date and notified through the app where appropriate.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
📧 Email: support@hellodukaan.in