Privacy Policy for Grabito
Effective Date: May 28, 2026
Welcome to Grabito. Your privacy is important to us. This Privacy Policy explains how Grabito collects, uses, stores, and protects your information when you use our mobile application and related services.
If you have any questions regarding this Privacy Policy, you may contact us at:
Email: support@grabito.online
1. Information We Collect
When you use Grabito, we may collect the following types of information:
a) Personal Information
Full name
Mobile phone number
Email address (if provided)
Delivery address
Profile details
b) Location Information
Grabito uses your device location to:
Detect nearby stores and services
Improve delivery accuracy
Show region-based products and rental services
Help delivery agents locate your address efficiently
You can disable location access anytime through your device settings, but some app features may not function properly.
c) Order & Transaction Information
Products ordered
Cart activity
Order history
Payment details (processed securely through third-party payment providers)
Delivery status
d) Device & Technical Information
Device type
Operating system version
App version
IP address
Crash logs and analytics data
e) Referral & Reward Information
Referral codes
Referral activity
Earned rewards and credits
2. How We Use Your Information
We use collected information to:
Provide and improve our services
Process orders and deliveries
Enable secure OTP login authentication
Show nearby stores and products
Manage rental bookings
Provide customer support
Send order updates and notifications
Improve app performance and user experience
Prevent fraud and misuse
Manage referral and reward programs
3. Sharing of Information
Grabito does not sell your personal information.
We may share information with:
Delivery partners for order fulfillment
Store vendors and rental service providers
Payment gateway providers for secure transactions
Legal authorities if required by law
All third-party partners are expected to protect your data responsibly.
4. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.
However, no internet-based system is completely secure, and we cannot guarantee absolute security.
5. OTP Authentication
Grabito uses phone number OTP verification for secure login and account authentication. Your phone number is used solely for authentication, communication, and order-related services.
6. Cookies & Analytics
Grabito may use analytics tools and similar technologies to:
Understand app usage
Improve user experience
Monitor app performance
Diagnose technical issues
These tools may collect non-personal usage data.
7. User Rights
You may:
Access your account information
Update or correct your details
Request deletion of your account
Disable location permissions from device settings
To request account deletion or data removal, contact:
support@grabito.online
8. Third-Party Services
Our app may include third-party services such as:
Payment gateways
Maps and location services
SMS/OTP providers
Analytics providers
These services operate under their own privacy policies.
9. Children’s Privacy
Grabito is not intended for children under the age of 13. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted within the app or updated on this page with a revised effective date.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Grabito Support
📧 support@grabito.online