Privacy Policy for Dittoz Partner
Privacy Policy for Dittoz Partner
Privacy Policy for Dittoz Partner
Effective Date: August 11, 2024
Welcome to Dittoz Partner, a specialized business management platform owned and operated by Dittoz ("we," "us," or "our"). This Privacy Policy is designed to inform you about how we collect, process, and protect the personal and business data of our restaurant partners and business associates (collectively, "Partners") who use our mobile application (the "Partner App").
By registering and using the Partner App, you explicitly consent to the data practices described in this policy.
1. Information Collection and Processing
We collect information that is essential for maintaining a secure and efficient business relationship on the platform.
A. Business and Personal Identification
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Profile Data: Full name of the owner/representative, business email address, verified mobile number, and encrypted login credentials.
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Business Credentials: Legal name of the restaurant/outlet, official business address, cuisine details, and operating schedules.
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Compliance Documents: Government-mandated licenses (such as FSSAI), Tax Identification Numbers (GSTIN), and necessary identity verification documents to comply with local trade laws.
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Financial Records: Bank account information or payment gateway identifiers to facilitate automated settlements and financial reconciliation.
B. Location and Spatial Data
We utilize Precise and Approximate Location Data accessed through your mobile device's GPS and network signals.
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Operational Purpose: Location data is used to verify the restaurant’s physical presence within a defined service zone, ensure accurate order matching, and calculate delivery feasibility.
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Background Access: We may access location data in the background during active business hours to ensure continuity of service and real-time coordination with logistics partners.
C. Media and Hardware Access
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Camera and Gallery: The app requires access to your camera and file storage to upload restaurant branding, menu item photographs, and digital copies of verification documents.
D. Device and Technical Telemetry
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Unique Identifiers: We collect unique device tokens (such as Android ID or Instance IDs) to secure your account and deliver real-time push notifications regarding order status.
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App Performance: We monitor technical logs, crash reports, and interaction patterns to diagnose performance issues and improve app stability.
2. Strategic Use of Information
The data collected is utilized solely for the purpose of platform optimization and business efficiency:
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Lifecycle Management: Creating and maintaining your digital presence on the Dittoz ecosystem.
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Order Workflow: Real-time notification of customer orders, status tracking, and seamless coordination with independent delivery personnel.
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Performance Metrics: Generating detailed sales reports, order history, and business growth analytics to help you optimize your operations.
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Security Protocol: Protecting our platform from unauthorized access, identity theft, and fraudulent financial transactions.
3. Data Integrity and Disclosure
We maintain a strict policy against selling user data. Information is shared only with the following stakeholders to ensure service delivery:
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Consumers: Relevant restaurant details (name, menu, location) are visible to customers on our consumer platform to facilitate transactions.
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Logistics Partners: Essential order and location details are shared with delivery agents to ensure accurate and timely order pickups.
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Infrastructure Providers: We utilize secure, industry-leading cloud infrastructure and service providers for data storage, authentication, and push notification services. All such providers are strictly vetted for data privacy compliance.
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Legal Mandates: We may disclose information if required by a court order, government regulation, or law enforcement agency to protect our legal rights or ensure public safety.
4. Data Security and Retention
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Encryption in Transit: All data transmitted between the Partner App and our servers is secured using Industry-standard SSL/TLS encryption.
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Secure Storage: We use high-security cloud databases with advanced encryption at rest to prevent unauthorized data access.
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Retention Policy: We retain your data as long as your business partnership with Dittoz is active. Upon account termination, certain data may be archived as required by law for auditing and tax purposes.
5. Your Rights and Administrative Controls
As a Partner, you have significant control over your information:
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Data Correction: You can update your menu, business hours, and profile details at any time through the app interface.
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Account Termination: You may request the permanent deletion of your account and all associated data by contacting our support desk.
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Hardware Permissions: You can manage or revoke app permissions (Location, Camera, Storage) through your device's system settings, though this may impact specific operational features.
6. External Service Integration
Our platform integrates with various system services provided by Google and other infrastructure partners to ensure global standards of app functionality and security. These services operate under their respective privacy frameworks.
7. Policy Updates
We reserve the right to modify this Privacy Policy to reflect changes in our services or legal requirements. Partners will be notified of significant changes via app notifications or registered email.
8. Contact Our Privacy Office
For any inquiries regarding data privacy, account deletion, or policy clarifications, please contact us:
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Email: shaji.000010@gmail.com
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Entity: Dittoz