Account & Data Deletion Instructions for Diamond Pay

At Diamond Pay, we give our users full control over their personal data. If you no longer wish to use our services, you can easily request the permanent deletion of your account and all associated data directly from within the app.

How to Delete Your Account and Data

You do not need to contact support to delete your account. You can instantly delete your account by following these simple steps inside the Diamond Pay app:

1. Open the Diamond Pay app and log into your account.

2. Navigate to the Profile screen from the bottom navigation bar.

3. Scroll down and locate the "Settings & Security" section.

4. Tap on the "Delete Account" option.

5. A confirmation dialog will appear. Confirm your action by selecting "Delete".

Once confirmed, your account will be instantly logged out and the deletion process will begin immediately.

What Data is Deleted?

When you delete your account, the following data is permanently and irrevocably erased from our active servers:

• Personal Information: Your name, email address, profile picture (avatar), and authentication tokens.

• User-Generated Content: Any text prompts, generated images, generated videos, generated music, and enhanced audio files associated with your account.

• App Data: Your preferences, saved designs, and local cache.

What Data is Kept? (Data Retention)

We do not retain any of your personal data or generated media after you delete your account. However, please note:

• Financial Transactions: If you have purchased a premium subscription via Google Play or Apple App Store, the transaction records are kept by Google and Apple respectively for legal and financial compliance. We do not hold your credit card information.

• Aggregated Analytics: Completely anonymized and non-identifiable usage metrics (such as total app crashes or general feature usage statistics) may be retained to improve our services, but this data cannot be linked back to you.

Need Help?

If you are unable to access the app or need manual assistance with data deletion, you can request account deletion by emailing us directly at: Email: diamondservices1qld@gmail.com
(Please email us from the exact email address associated with your Diamond Pay account so we can verify your identity.)