Privacy Policy for CitoKart Partner

Effective Date: 10 March 2026

CitoKart Partner (“we,” “our,” or “us”) is an application designed for sellers, vendors, and delivery partners to manage their stores, orders, and customer interactions on the CitoKart platform.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the CitoKart Partner app.

1. Information We Collect

a. Personal Information

• Name

• Phone number

• Email address

• Business/store details

b. Business Information

• Store name and address

• Product listings

• Pricing and availability

• Working hours

c. Order Information

• Order details and history

• Customer information (for order fulfillment)

• Transaction data

d. Location Data

• Real-time location (for delivery partners and store operations, if enabled)

e. Device Information

• Device type

• Operating system

• App version

2. How We Use Your Information

We use your data to:

• Manage and process orders

• Enable communication between sellers and customers

• Provide real-time order updates

• Improve app performance and user experience

• Analyze store performance and activity

• Send important notifications and updates

3. Sharing of Information

We do not sell your personal data. We may share your information with:

• Customers (for order fulfillment)

• Delivery partners (for deliveries)

• Service providers (such as payment processing and analytics)

All data sharing is done securely and only when necessary.

4. Customer Data Handling

As a seller or partner, you may access limited customer information (such as name, phone number, and address) only for order fulfillment. You agree to:

• Use customer data only for completing orders

• Not misuse or store customer data outside the platform

• Maintain confidentiality of customer information

5. Location Usage

Location data may be used to:

• Enable delivery tracking

• Improve service efficiency

• Support order fulfillment

You can disable location access, but some features may not function properly.

6. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, misuse, or disclosure.

7. Your Rights

You have the right to:

• Access and update your information

• Request correction of inaccurate data

• Request deletion of your account/data

To exercise your rights, contact us using the details below.

8. Notifications

We may send notifications related to:

• New orders

• Order updates

• Important account alerts

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be reflected with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact:

Email: support@citokart.online