Privacy Policy for AVG Mart

Last Updated: July 29, 2026

AVG Mart operates the AVG Mart mobile application and related services. This Privacy Policy explains how we collect, use, store, protect, and share information when you use our application.

By using AVG Mart, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information when you use AVG Mart.

1.1 Personal Information

When you create an account, place an order, or use certain features of the application, we may collect:

• Full name

• Email address

• Mobile phone number

• Account login information

• Delivery and shipping address

• Billing information, where applicable

• Order and purchase history

• Information you provide when contacting customer support

We collect this information to provide and manage our ecommerce services.

1.2 Product and Order Information

When you browse or purchase products through AVG Mart, we may collect and process information related to:

• Products viewed or purchased

• Shopping cart information

• Wishlist information, if available

• Order details

• Order status

• Delivery information

• Shipping and billing details

• Transaction-related information

This information is used to process and manage your orders and provide customer support.

1.3 Payment Information

AVG Mart may use third-party payment service providers, including Razorpay, to process payments.

When you make a payment, payment information may be processed by the applicable payment service provider. Depending on the payment method, this may include information necessary to complete the transaction.

AVG Mart does not intentionally store complete payment card numbers, CVV numbers, UPI PINs, or banking passwords on its own servers.

Payment processing is handled by third-party payment providers in accordance with their own privacy policies and security practices.

For more information about Razorpay's privacy practices, please refer to Razorpay's official privacy policy.

1.4 Location Information

If the application requests access to your device's location, we may collect location information only when you grant the required permission.

Location information may be used for purposes such as:

• Helping you provide or select a delivery location

• Improving delivery-related functionality

• Providing location-based features within the application

You may be able to control location permissions through your device settings.

If location access is not required for a particular feature, you may choose not to provide permission. Some location-based features may not function correctly without access to location information.

1.5 Device and Technical Information

We may automatically collect limited technical information when you use AVG Mart, such as:

• Device type

• Operating system

• Application version

• IP address

• Device identifiers, where applicable

• Crash and diagnostic information

• Network information

• General usage information

This information may be used to maintain application security, diagnose technical problems, improve application performance, and provide a better user experience.

2. How We Use Your Information

We may use the information we collect for the following purposes:

App Functionality

To:

• Create and manage user accounts

• Authenticate users

• Provide access to the application

• Display products and categories

• Manage shopping carts and wishlists

• Process orders

• Manage deliveries

• Provide customer support

• Provide other features requested by users

Order and Payment Processing

To:

• Process and manage purchases

• Confirm orders

• Process payments through authorized payment providers

• Provide order confirmations

• Track order status

• Manage refunds, cancellations, and returns where applicable

Account Management

To:

• Create and maintain user accounts

• Verify user identity and credentials

• Manage account information

• Allow users to update their personal details

Security and Fraud Prevention

To:

• Protect the security of our application

• Detect and prevent fraudulent or unauthorized activity

• Monitor suspicious transactions

• Protect users and our services

Analytics and Performance

We may use technical and usage information to:

• Understand application performance

• Identify errors and crashes

• Improve application functionality

• Diagnose technical problems

• Improve the overall user experience

Communications

We may use your contact information to:

• Send order confirmations

• Send delivery or order status updates

• Respond to support requests

• Send important service-related notifications

Where required by applicable law, we will obtain appropriate consent before sending promotional communications.

3. How We Share Your Information

We do not sell your personal information to third parties.

We may share information with trusted third parties when necessary to provide our services.

Payment Service Providers

We may share necessary transaction information with payment service providers, such as Razorpay, to process payments securely.

Delivery and Logistics Providers

Where applicable, we may share necessary information with delivery or logistics partners to fulfill and deliver your orders.

Service Providers

We may use third-party service providers for services such as:

• Cloud hosting

• Database management

• Application infrastructure

• Analytics

• Error reporting

• Customer support

• Security services

These service providers may process information on our behalf and are expected to use the information only for the services they provide to us.

Legal Requirements

We may disclose information if required to do so by applicable law, regulation, legal process, court order, or governmental request.

We may also disclose information when reasonably necessary to:

• Protect our rights or property

• Prevent fraud or abuse

• Protect the safety of users

• Investigate security incidents

• Enforce our terms and policies

4. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services

• Maintain user accounts

• Complete and manage transactions

• Comply with legal and regulatory obligations

• Resolve disputes

• Enforce agreements

• Prevent fraud and security threats

When personal information is no longer required, we may delete or anonymize it in accordance with applicable laws and our internal data retention practices.

5. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from:

• Unauthorized access

• Unauthorized disclosure

• Alteration

• Loss

• Misuse

• Destruction

However, no method of electronic transmission or storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

6. Third-Party Services

AVG Mart may use third-party services to provide certain functionality, including payment processing, hosting, analytics, security, and delivery services.

These third-party services may collect or process information according to their own privacy policies.

Third-party services may include:

• Razorpay

• Cloud hosting providers

• Analytics and crash reporting providers

• Delivery and logistics providers

We encourage users to review the privacy policies of applicable third-party service providers.

7. Children's Privacy

AVG Mart is not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable laws.

If you believe that a child has provided personal information to us without appropriate parental or guardian consent, please contact us using the information provided in this Privacy Policy.

If we become aware that we have collected personal information from a child in circumstances where such collection is not permitted, we will take reasonable steps to delete the information.

8. Your Privacy Rights

Depending on your location and applicable laws, you may have rights regarding your personal information, including the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of your personal information

• Request information about how your data is used

• Withdraw certain permissions

• Object to certain processing activities

• Request restriction of certain processing

You may also manage certain permissions through your device settings.

To exercise applicable privacy rights, contact us using the contact details provided below.

We may need to verify your identity before processing certain requests.

9. Account Deletion

You may request deletion of your AVG Mart account and associated personal information by contacting us.

When you request account deletion, we may delete or anonymize personal information associated with your account, subject to applicable legal, regulatory, security, fraud prevention, and record-retention requirements.

Certain transaction or financial records may need to be retained for a legally required period.

To request account deletion, please contact us at:

Email: [Your Support Email Address]

10. Data Transfers

Your information may be processed and stored on servers operated by us or by our service providers.

Depending on the location of our service providers, your information may be processed in countries other than the country where you reside.

Where required by applicable law, we will take appropriate measures to protect your personal information during such transfers.

11. Cookies and Similar Technologies

AVG Mart and its service providers may use cookies, local storage, device identifiers, or similar technologies where applicable to:

• Maintain application functionality

• Remember preferences

• Improve application performance

• Understand application usage

• Maintain security

The use of such technologies may vary depending on the features and services used by the application.

12. Advertising

The current version of AVG Mart does not intentionally display third-party advertisements or use third-party advertising networks.

If advertising or advertising-related services are introduced in future versions of AVG Mart, this Privacy Policy may be updated to explain the applicable data collection and advertising practices.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

Your continued use of AVG Mart after changes to this Privacy Policy become effective means that you acknowledge the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us.

App Name: AVG Mart
Company Name: Agila vetri  Primetech  Pvt  Ltd
Email: support@avgprimetech.com
Country: India

15. Consent

By using AVG Mart, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described in this Privacy Policy, subject to applicable laws.

Last Updated: July 29, 2026