Privacy Policy for Panda PDF

Last Updated: [ 11/19/2025]

This Privacy Policy describes how Panda PDF ("we," "our," or "us") collects, uses, and discloses your information when you use our application and services (the "Service"). It also outlines your privacy rights and how the law protects you.

By using the Panda PDF Service, you consent to the practices described in this policy.

1. Information We Collect

We collect information to provide and improve our Service. The information we collect falls into the following categories:

a) Personal Information You Provide
When you use the Service, you may voluntarily provide us with certain personally identifiable information, including:

Account Details: Such as your username, email address, and fax number.

File Information: The names of files you process through activities like faxing, emailing, printing, or storing.

Device Information: Details about your browser or mobile device, such as the device model and operating system.

b) Automatically Collected Data
When you access our Service, we automatically collect certain information from your device. This may include:

Log Data: Your IP address, browser type, pages you visited before ours, search queries, and timestamps of your activity.

Device and Usage Information: Unique device identifiers, mobile carrier, system configuration, locale preferences, and metadata related to your files and interactions with the Service.

Technical Information: SDK/API version, platform, CPU architecture, system language, time zone, and network status (e.g., Wi-Fi).

Performance Data: Information such as CPU and battery usage, screen resolution, memory and storage usage, SIM card operator, and country.

c) Cookies and Tracking Technologies
We use "cookies" (small text files stored on your device) and similar technologies to enhance functionality and analyze Service usage.

Persistent Cookies save your login credentials for future sessions.

Session Cookies are essential for the operation of the Service during your current visit.

Third-Party Cookies: Our app may include third-party code (e.g., from Firebase, Google Analytics) that uses cookies to collect data and improve their services.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

2. How We Use Your Information

We use the collected information for the following purposes:

To Provide the Service: To create and secure your account, enable core features (like viewing and editing files), and provide customer support.

To Maintain and Improve the Service: To operate, optimize, and troubleshoot the Service, and to develop new features and functionality based on user behavior.

To Personalize Your Experience: To understand your preferences and tailor the Service to your needs.

To Communicate with You: To send you essential service-related updates, such as software upgrades, security alerts, and administrative messages. With your permission, we may also send promotional communications, which you can opt-out of at any time.

For Security and Administration: To monitor service usage, verify user authorization, and protect against unauthorized activity.

3. How We Share and Disclose Information

We value your privacy and do not sell your personal information for commercial purposes. We may disclose your information in the following limited circumstances:

Service Providers: We may share information with trusted employees, contractors, and affiliated organizations (such as analytics providers like Firebase and Google Analytics) who need it to perform services on our behalf. These parties are bound by strict confidentiality agreements and are prohibited from using your information for any other purpose. Some of these parties may be located outside your home country, and by using our Service, you consent to such transfer.

Legal Compliance: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.

4. Third-Party Services

Our Service may integrate with third-party services (e.g., Firebase, Google Analytics) for analytics and performance monitoring. These services collect aggregated, non-personally identifiable data to help us understand how our Service is used. These third parties have their own privacy policies governing data use. You can often opt-out of certain tracking through your device settings or the third party's own privacy controls.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

The right to know what personal information we collect and how we process it.

The right to know if your personal information is sold, shared, or disclosed, and to whom.

The right to access the personal information we hold about you.

The right to request correction of inaccurate personal information.

The right to opt-out of the sale or sharing of your personal information.

The right to limit the use and disclosure of your sensitive personal information.

You may exercise these rights by contacting us at the email address provided below. We will respond to your request within a reasonable timeframe.

6. Data Security and Storage

We implement commercially acceptable security measures designed to protect your information from unauthorized access, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security. You provide your information at your own risk.

Your files and account information are stored on our servers. Residual copies may remain in our active servers or backup systems for a period after deletion. Data stored locally on your device (e.g., automatically collected device information) may be permanently removed by uninstalling the application or deleting system data.

7. Children's Privacy

Our Service is not directed at individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected such information without parental consent, we will take steps to remove it from our servers immediately. If you are a parent or guardian and believe your child has provided us with information, please contact us.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. You are advised to review this policy periodically for any changes. Changes are effective immediately upon posting.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please do not hesitate to contact us at:

Email: tortoisewu952@gmail.com