Privacy Policies

Effective Date: 02.02.2026

App Name: Nalish

1. Introduction

Nalish (we) operates a digital complaint and feedback management platform designed for institutions. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Nalish mobile application and related services.

By using Nalish, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

• Name

• Email address

• Phone number

• Institutional affiliation

2.2 User-Generated Content

• Complaint details

• Feedback or suggestions

• Uploaded attachments (images, recorded voices)

2.3 Device & Technical Information

• Device type

• Operating system

• IP address 

• Log data 

• App usage data

We do not collect financial information, health records, biometric data, contacts, SMS, or call logs.

3. How We Use Information

We use collected information to:

• Provide and maintain the Nalish platform

• Process and manage complaints

• Improve institutional response efficiency

• Enhance security and prevent misuse

• Respond to support requests

• We do not sell or rent user data to third parties.

4. Data Sharing & Disclosure

We do not share personal data with third parties except:

• When required by law

• To protect rights, safety, or legal compliance.

Cloud infrastructure providers may process data strictly for hosting and security purposes.

5. Data Security

We implement appropriate technical and organizational safeguards including:

• Secure authentication

• Encrypted data transmission (HTTPS/SSL)

• Role-based access control

• Restricted administrative access

However, no system can guarantee 100% security.

6. Data Retention

We retain data only as long as necessary for operational, legal purposes. Users may request deletion of their personal data subject to applicable legal obligations.

7. User Rights

Users may request to:

• Access their personal data

• Correct inaccurate information

• Request deletion of their account and associated data

Requests can be made via the contact information below.

8. Children’s Privacy

Nalish is not directed to children under 13 years of age. We do not knowingly collect personal information from children.

9. Third-Party Services

Nalish may rely on secure third-party service providers (such as cloud hosting services) for infrastructure and performance monitoring. These providers are contractually obligated to safeguard user data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy, please contact:

Email: app.nalish@gmail.com mr.01723770110@gmail.com