Privacy Policy for PEKE
Privacy Policy for PEKE
# Privacy Policy for PEKE
**Effective date:** May 9, 2026Â
**Last updated:** May 9, 2026
This Privacy Policy explains how PEKE ("PEKE," "we," "us," or "our") collects, uses, stores, and shares information when you use the PEKE mobile application and related services (the "Service").
PEKE connects senders and travelers to coordinate shipment requests, trip offers, delivery coordination, chat, verification, and notifications.
This draft is based on the app's current functionality and data flows. Before publishing it, you should review it with your legal advisor and add your final business contact details.
## 1. Information We Collect
We collect information you provide directly, information created through your use of the Service, and limited device-related information needed to operate the app.
### A. Account and profile information
When you create or manage an account, we may collect:
- Full name
- Email address
- Phone number
- Profile photo or avatar
- City or selected location
- Preferred language
- Role selection, such as sender or traveler
- Traveler preferences and restrictions
### B. Identity verification information
If you use features that require verification, we may collect:
- Identity document type, such as ID card or passport
- Uploaded identity document images
- Selfie image
- Verification status and verification timestamps
### C. Shipment and trip information
When you create or manage shipments or trips, we may collect:
- Pickup and dropoff locations
- Pickup and delivery dates
- Shipment description
- Shipment category
- Shipment photos
- Weight, declared value, and price information
- Trip route, stops, pricing type, and starting price
- Safety and restricted-item confirmations
### D. Match, appointment, and delivery workflow information
To support delivery coordination, we may collect:
- Request, acceptance, decline, and delivery status history
- Proposed and final prices
- Appointment times and selected delivery locations
- Verification codes and delivery OTPs
- Payment confirmation status
- No-show reports and related notes
### E. Receiver information
If a sender adds a receiver, we may collect:
- Receiver name
- Receiver phone number
- Receiver-selected delivery location
- Receiver-selected delivery time
- Delivery OTP and receiver status
You are responsible for making sure you have permission to provide receiver information to PEKE.
### F. Chat and communication data
If you use in-app chat, we may collect:
- Chat messages
- System-generated chat events
- Match or shipment identifiers associated with conversations
### G. Device and app information
We may collect limited technical information needed to operate the Service, such as:
- Push notification token
- Device brand and model name
- General app and platform information needed for authentication, notifications, and app stability
### H. Permissions and user-provided media
Depending on the features you use, the app may request access to:
- Camera
- Photo library or media library
This is used to let you upload shipment photos, profile images, identity documents, or selfie verification images.
### I. Location-related data
The app stores route, pickup, dropoff, and selected map-coordinate information that you enter or choose in the app.
At this time, PEKE does **not** appear to use continuous background location tracking. If that changes, this Privacy Policy should be updated before release.
## 2. How We Use Information
We use collected information to:
- Create and manage user accounts
- Authenticate users and maintain sessions
- Build and update user profiles
- Verify user identity and eligibility
- Enable shipment posting, trip posting, and request matching
- Coordinate pickups, deliveries, appointments, and receiver handoff
- Support in-app chat and workflow updates
- Send push notifications and in-app notifications
- Detect stale or invalid push tokens
- Record payment confirmation and delivery workflow events
- Prevent misuse, fraud, restricted-item abuse, and policy violations
- Improve app performance, reliability, and user experience
- Comply with legal obligations and resolve disputes
## 3. Notifications
PEKE may send:
- Push notifications
- In-app notifications
These notifications may include workflow events such as:
- Profile verification
- New chat messages
- Shipment or trip request updates
- Delivery verification
- Payment confirmation
- Receiver no-show reports
To send push notifications, the app stores a device push token linked to your user account.
## 4. How We Share Information
We do not sell your personal information.
We may share information in the following limited ways:
### A. With other users as part of the Service
Depending on your role and actions in the app, certain information may be visible to other participants in a shipment flow, such as:
- Your name
- Your phone number where needed for coordination
- Shipment details
- Trip details
- Receiver coordination details
- Delivery and request statuses
### B. With service providers and infrastructure providers
We may use third-party providers to help operate the Service, including:
- Supabase for backend infrastructure, authentication, database, and storage
- Firebase Cloud Messaging for push notification delivery
- Google Maps-related services where mapping or map display is used
These providers process information on our behalf or as part of delivering the Service.
### C. For legal, safety, and compliance reasons
We may disclose information if reasonably necessary to:
- Comply with law or legal process
- Enforce our terms or policies
- Protect users, PEKE, or the public
- Investigate fraud, abuse, or illegal shipment activity
## 5. Data Storage and Security
We use technical and organizational measures intended to protect personal information. For example, the Service uses authenticated access controls, database rules, and managed storage for certain files and images.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
## 6. Data Retention
We retain information for as long as reasonably necessary to:
- Provide the Service
- Maintain shipment and delivery records
- Support disputes, fraud prevention, and legal compliance
- Enforce our terms and safety requirements
Retention periods may differ depending on the type of information, including profile data, chat records, shipment workflow history, identity verification documents, and notification tokens.
## 7. Your Choices and Rights
Depending on your location and applicable law, you may have rights to:
- Access the information associated with your account
- Update or correct your information
- Delete certain information
- Withdraw certain permissions, such as camera or photo access, from your device settings
- Disable push notifications from your device settings
You may also update some profile information directly inside the app.
## 8. Children
PEKE is not intended for children under the age required by applicable law to use the Service independently. If you believe a child has provided personal information in violation of applicable law, contact us so we can review and take appropriate action.
## 9. International Processing
Your information may be processed or stored in countries other than your own, depending on where our infrastructure or service providers operate.
## 10. Third-Party Links and Features
The Service may include links or integrations that connect to third-party services, such as maps or external websites. We are not responsible for the privacy practices of third parties.
## 11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we may provide notice through the app, website, or other appropriate means. Your continued use of the Service after the updated Privacy Policy becomes effective means the updated version will apply.
## 12. Contact Us
To ask questions about this Privacy Policy or privacy-related requests, contact:
- **Business name:** PEKE
- **Email:** `contact@pekeapp.com`
- **Website:** `https://www.pekeapp.com`
Replace the contact details above with your final support or legal contact information before publishing.
## 13. Important Notes for Publishing
Before using this Privacy Policy in production, you should:
- Confirm your final company or operator name
- Confirm your support and privacy contact email
- Confirm the countries where your backend and storage are hosted
- Confirm whether you use analytics, crash reporting, or advertising SDKs
- Confirm whether any staff or admins manually review KYC submissions
- Have local counsel review the final policy, especially if you operate in Egypt or serve users in multiple countries