Privacy Policy — GalliBite Customer App

Last Updated: April 26, 2026

1. Introduction

GalliBite (“we”, “our”, or “us”) operates a hyperlocal food delivery platform that connects customers with local vendors and delivery partners.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the GalliBite Customer mobile application (“App”).

By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

Company Details:
GalliBite
1023 Vasundhara Sector 1, Ghaziabad, Uttar Pradesh, India – 201012
Email: gallibite0@gmail.com

2. Scope

This Privacy Policy applies to all users of the GalliBite Customer App and covers how we handle personal data and transaction information necessary to provide our services.

3. Information We Collect

3.1 Personal Information

We may collect the following information:

• Phone Number (required for authentication using WhatsApp OTP)

• Name

• Email Address (optional)

3.2 Additional Profile Information (Optional)

We may collect optional profile details such as:

• Gender

• Date of Birth (DOB)

This information is voluntarily provided and used only for personalization and improving user experience.

3.3 Address and Location Information

We may collect:

• Delivery Address entered manually by the user

• Device location information for nearby shop discovery and service availability

Location data may be used to:

• Display nearby shops and vendors within the service radius

• Improve delivery operations and service availability

• Help users select accurate delivery locations

Location access is only used while the App is actively in use and is not used for continuous background tracking.

Users may choose to deny location permission; however, some location-based features may not function properly.

3.4 Order and Transaction Data

We collect:

• Order details and order history

• Vendor interactions

• Pricing breakdown

• Payment status and transaction IDs

Payment Processing

Payments are processed securely through trusted third-party providers such as Razorpay.

We do not store:

• Card details

• UPI PINs

• Sensitive banking information

3.5 Device and Technical Information

We may collect limited technical information such as:

• Device type and model

• Operating system version

• App version

• IP address

This information may be collected automatically and used for security, fraud prevention, and performance optimization.

4. How We Use Your Information

We use your information to:

• Authenticate users via WhatsApp OTP (MSG91)

• Process and manage orders

• Share delivery address with vendors and delivery partners

• Display nearby shops and service availability

• Assign delivery partners

• Process payments securely via Razorpay

• Provide customer support

• Improve app performance and user experience

• Personalize user experience using optional profile data

• Prevent fraud and ensure security

• Comply with legal obligations

5. Permissions Used

The App may request the following permissions:

• Internet Access — Required for app functionality and communication

• Notifications — To send order updates and important alerts

• Location — Used to display nearby shops, improve delivery functionality, and support service radius features. Location access is only used while the App is actively in use.

Permissions are requested only when required by the feature being accessed.

6. Address and Location Data Usage

Your address and location information are used strictly for:

• Delivering your order

• Showing nearby shops and vendors

• Sharing necessary details with assigned vendors and delivery partners

• Improving service availability and delivery operations

• Customer support and order fulfillment

We do not use location data for continuous background tracking.

7. Sharing of Information

We do not sell, rent, or trade your personal data to third parties.

7.1 Vendors

Order details and delivery address required to prepare and fulfill your order.

7.2 Delivery Partners (Riders)

Name, phone number, and delivery address required for delivery purposes.

7.3 Service Providers

We use trusted third-party service providers including:

• Supabase — backend infrastructure and database hosting

• MSG91 — WhatsApp OTP authentication

• Razorpay — secure payment processing

These providers process data only for the services they provide to us.

7.4 Legal Authorities

We may disclose information when required by law or government authorities.

8. Data Retention

We retain data only as long as necessary for operational, legal, and compliance purposes.

• Account data: deleted within 30 days of account deletion

• Order and transaction data: retained for up to 3 years

• Device and technical data: retained for up to 90 days

• Optional profile data: deleted upon account deletion

In-App Account Deletion

Users may delete their account directly within the App:

Profile → Settings → Delete Account

Upon confirmation, account data will be permanently deleted within 30 days, except where legal retention obligations apply.

Deletion requests may also be sent to: gallibite0@gmail.com

9. Data Security

We implement reasonable security measures including:

• OTP-based authentication

• Secure backend infrastructure

• HTTPS encryption

• Role-based access control

However, no method of transmission or storage is completely secure.

10. User Rights

Users may:

• Access their personal data

• Request corrections

• Delete their account

• Withdraw consent where applicable

• Request data portability

All requests will be processed within 30 days.

Contact: gallibite0@gmail.com

11. Children’s Privacy

The GalliBite platform is not intended for individuals under 18 years of age.

We do not knowingly collect data from minors.

12. Third-Party Services

The App integrates with third-party services such as Razorpay and MSG91, which operate under their own privacy policies.

13. Data Transfers

Your data may be processed and stored on secure servers.

By using the App, you consent to such processing.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Changes will be reflected by updating the “Last Updated” date.

Continued use of the App constitutes acceptance of the updated policy.

15. Consent

By using the GalliBite Customer App, you consent to:

• Collection and use of your information as described

• WhatsApp OTP-based authentication

• Use of delivery address and location information for service functionality

• Optional use of profile information for personalization

16. Grievance Officer

As required under applicable Indian laws:

Grievance Officer: Vinit Kumar
Email: gallibite0@gmail.com
Address: 1023 Vasundhara Sector 1, Ghaziabad, Uttar Pradesh, India – 201012

Grievances will be acknowledged within 24 hours and resolved within 15 days.

17. Contact Information

Email: gallibite0@gmail.com
Address: 1023 Vasundhara Sector 1, Ghaziabad, Uttar Pradesh, India – 201012