Privacy Policy
1. Introduction
Talaat Moustafa Saudi Real Estate Development Company (“TMG”) is committed to respecting your privacy and protecting your personal information, ensuring the highest level of service for our valued clients.
This Privacy Notice is prepared in accordance with the Personal Data Protection Law in the Kingdom of Saudi Arabia and in compliance with the standards and regulations issued by the Saudi Data & Artificial Intelligence Authority (SDAIA).
It explains what data we collect, the legal basis for processing personal data, and how it is processed during the retention period.
We may update this Privacy Policy from time to time and will announce any changes on our website. Please review the site regularly for updates. Updates apply only to information collected after the change date.
2. Who We Are
Company Name: Talaat Moustafa Saudi Real Estate Development Company
Commercial Registration Number: 1010940360
National Address: Building No. 3285, Postal Code 12478, Additional No. 8346 – Riyadh, Al-Taawun District – Northern Ring Road
3. Purpose
The purpose of this policy is to inform individuals how their personal data is collected, processed, and protected in line with applicable laws and regulations in Saudi Arabia.
This policy ensures that personal data is handled lawfully, securely, and transparently. It also enables individuals to understand their data protection rights and how to exercise them.
The Privacy Policy explains how we collect and use your personal data under certain circumstances. It also outlines the measures taken to ensure the confidentiality of your information. Finally, it defines your options regarding the collection, use, and disclosure of personal data.
By visiting our website (directly or through another site), you agree to the practices described in this policy.
We only collect information when necessary or directly relevant to our transactions with you. We retain your data as required by law or for the purposes for which it was collected.
You can browse the website without providing any personal data. Your identity remains anonymous unless you have an online account that you access with a username and password. However, we may need to collect your information if you wish to register a purchase request for real estate units on our website.
4. Scope
This policy applies to all personal data collected and processed by TMG, including:
• How data is collected
• Purposes of processing
• Legal bases for processing
• Measures taken to ensure data security
• Information about data protection rights and how to exercise them
5. Personal Data We Collect
We may collect the following types of data:
1. Identifying information – full name, date of birth, gender, nationality, ID number or passport number.
2. Contact information – address, phone numbers, email.
3. Employment information – employer name, job title, salary, employment history.
4. Other personal data – marital status, family data, and any other information needed to provide our real estate services.
5. Communication data – phone calls, chats, conversation history and duration, SMS, emails.
6. IP address.
7. Device information – device model, OS version, unique device identifiers, mobile network info including phone number.
8. Device event data – crashes, system activity, device settings, browser type and language, date/time of request, referring URL.
9. Cookies or similar technologies uniquely identifying your browser or any of your accounts on our platforms.
10. Locally stored data on your device using web storage or app data caches.
11. Location information when using our platforms via Wi-Fi access points, mobile towers, and IP addresses.
6. How We Collect, Use, and Process Your Data
We collect, process, and store data from you, banks, government entities, and other related sources to provide our services. We use your data only as reasonably necessary to ensure the best service for you.
Purposes include:
• Providing you with requested information and services.
• Sharing data with TMG service providers and third parties inside and outside Saudi Arabia.
• Storing data outside Saudi Arabia (in compliance with applicable laws).
• Notifying you about changes to our platforms.
• Improving our services and accuracy of customer information.
• Complying with legal obligations in Saudi Arabia.
• Automating decisions to improve marketing communications you receive.
• Serving public interests based on requests from government authorities.
• Offering customized content tailored to your needs.
• Enhancing our platforms for better display on your device.
• Maintaining platform security and confidentiality.
• Providing access to specific products and services.
• Improving and developing our services.
• Responding to your inquiries or expressions of interest.
• Executing or signing contracts and agreements.
• Requesting feedback and addressing complaints.
• Providing personalized service information and company offers.
• Supporting email campaigns by sales and marketing teams.
• Improving advertising services.
• Fulfilling maintenance/service requests via our apps.
We also use your information to manage your account, verify online transactions, audit data downloads, identify website visitors, improve website design/content, and customize user experience.
We may send useful information about products/services if you have not objected. Contact may be via email or modern communication tools. If you prefer not to receive promotional communications, please notify customer service at any time.
7. How We Disclose Personal Data
• Internal sharing: within the company for operational and administrative purposes.
• External sharing:
1. For security purposes, legal compliance, or enforcement of judicial orders (e.g., sharing with government authorities).
2. Upon requests from authorized government bodies and institutions.
3. With third-party service providers supporting company operations.
4. With anti-fraud authorities.
5. With auditors, lawyers, professional consultants related to company compliance activities.
6. With third-party IT service providers managing licensing, hosting, maintenance, marketing initiatives, or customer surveys.
8. Transferring Data Outside Saudi Arabia
When we transfer your data outside the Kingdom, we ensure appropriate safeguards are in place in accordance with the Personal Data Protection Law, its executive regulations, and regulatory authority guidelines, including contracts and international agreements.
9. Data Retention
We store your personal data only as long as necessary for the purpose for which it was collected unless a longer retention period is required to comply with legal obligations (e.g., court orders or regulatory requirements).
10. How We Protect Your Data
By providing us with your personal information, you consent to its transfer outside Saudi Arabia.
We take all precautions to prevent unauthorized access, use, or disclosure. All personal information is encrypted.
However, the internet is inherently insecure, so we cannot fully guarantee the confidentiality of your data.
You must enter your username and password each time you log in or perform transactions on our site. Choose strong passwords (using numbers, letters, and special characters) and never share them. If you suspect your credentials have been compromised, immediately contact customer service.
We have implemented advanced security measures including administrative, technical, and organizational controls such as:
• Access controls
• Encryption
• Regular security assessments
• Staff training
We continuously monitor and update these measures to protect your data from unauthorized access, disclosure, or alteration.
11. Cookies & Other Technologies
Like many websites, ours uses cookies (small files stored on your device) to recognize your browser via a unique random number when you visit certain pages.
These cookies do not reveal your personal information.
They help us improve website performance and identify which parts are most used.
You are free to disable cookies in your browser without affecting site usage.
We also improve our products and ads using the TMG app to understand how you use our platforms. By using our platforms, you agree to TMG collecting and using this data.
12. Your Rights Regarding Personal Data
TMG strives to ensure your rights in line with Saudi regulations, including:
• Right to know: why data is collected, the legal basis, and purpose of use.
• Right of access: to view your personal data.
• Right to obtain your data: request a readable copy of your stored personal data.
• Right to rectify: request correction, completion, or updating of your data.
• Right to request deletion: ask for deletion of personal data in specific circumstances (subject to TMG’s legal retention basis).
• Right to withdraw consent: withdraw consent for data processing anytime (without affecting processing based on other legal grounds).
13. Consent
By using our platforms, you agree to this Privacy Policy and our use of your data as described.
TMG disclaims liability for any technical failures, data breaches, or leaks caused by third-party interference.
We also disclaim responsibility if the platform’s information is inaccurate, incomplete, or outdated. The information provided is for general purposes only, and any reliance on it is solely at your own risk.
You are responsible for monitoring any changes to our platforms.