Privacy Policy Prachi Laboratory Serviceman

Prachi Laboratory Serviceman App
Effective Date: 15 December 2025

Prachi Laboratory (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of users of the Prachi Laboratory Serviceman App. This Privacy Policy explains how we collect, use, and protect your information when you use our application.

1. Purpose of the App

The Prachi Laboratory Serviceman App is used by service staff to manage and view laboratory service bookings. The app provides features such as:

• New booking notifications
  
  

• Booking summary and booking statistics
  
  

• Monthly summary and dashboard
  
  

• Booking details and booking history
  
  

• Chat functionality with users
  
  

• Location access for service-related purposes
  
  

2. Information We Collect

a. Personal Information

We may collect limited personal information required for app functionality, such as:

• Name
  
  

• Contact details (if applicable)
  
  

• User identification details related to service operations
  
  

b. Booking Information

The app collects and displays booking-related data, including:

• Booking details
  
  

• Booking history
  
  

• Service dates and status
  
  

c. Location Information

The app may access your device’s location to:

• Assist with service delivery
  
  

• Improve booking accuracy
  
  

• Support location-based service features
  
  

Location data is used only for service-related purposes and is not shared for advertising.

d. Chat Data

Messages exchanged through the in-app chat feature may be stored to:

• Facilitate communication between servicemen and users
  
  

• Improve service support and quality
  
  

3. How We Use Your Information

We use collected information to:

• Manage and process service bookings
  
  

• Display dashboards, statistics, and summaries
  
  

• Enable communication between users and servicemen
  
  

• Improve app functionality and service quality
  
  

• Provide customer support
  
  

4. Data Sharing and Disclosure

We do not sell, trade, or rent user data to third parties. Information may only be shared:

• When required by law
  
  

• To protect our legal rights
  
  

• For internal operational purposes
  
  

5. Data Security

We take reasonable technical and organizational measures to protect your data from:

• Unauthorized access
  
  

• Loss or misuse
  
  

• Disclosure or alteration
  
  

However, no digital system is completely secure, and we cannot guarantee absolute security.

6. User Permissions

The app may request permissions such as:

• Location access
  
  

• Internet access
  
  

These permissions are required only to provide core app functionality.

7. Children’s Privacy

This app is intended for professional service use. We do not knowingly collect personal data from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 Email: support@prachilaboratory.com