Privacy Policy for Nova Partner
Effective Date: 1 January 2026
Contact: support@novaride.co.in
Nova Partner (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use the Nova Partner mobile application (“App”).
1. Information We Collect
When you use Nova Partner, we may collect the following information:
a. Personal Information:
Name, contact number, and email address
Account credentials, if you register within the app
b. Delivery and Order Information:
Details of your active and past deliveries
Pickup and drop-off addresses
Customer contact information and delivery notes
c. Location Information:
Real-time GPS location and device location services to provide accurate navigation and route optimization
d. Device Information:
Device type, operating system, and app usage data
2. How We Use Your Information
We use the information we collect to:
Provide and improve the delivery services
Track and manage active orders
Offer live navigation and optimized routes
Send notifications regarding order requests, updates, and reminders
Maintain a transparent and organized delivery dashboard
Respond to your queries and provide customer support
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share information with:
Service providers who help operate the app or provide delivery-related services
Legal authorities if required by law or to protect our rights
4. Location Services
Nova Partner requires access to your device’s location to provide accurate real-time navigation, order tracking, and route optimization. You can manage location permissions in your device settings. Disabling location services may affect app functionality.
5. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
Access and update your personal information
Request deletion of your account and data
Opt-out of notifications and certain app features
To exercise these rights, contact us at support@novaride.co.in.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be reflected in this document with the updated effective date. We encourage you to review this Privacy Policy periodically.
8. Contact Us
For questions or concerns regarding this Privacy Policy, please contact us at:
Email: support@novaride.co.in