We kindly request that you thoroughly read this privacy policy. It provides important information about how your personal data may be handled. When you use the app, you confirm that you have read, understood, and agreed to these terms. By accessing or using the app, you consent to the processing of your personal data in accordance with this privacy statement.
At Đ. T. N. Mai (referred to as "our company," "we," or "us"), we prioritize your privacy. This Privacy Policy ("Privacy Policy") outlines our commitment to safeguarding your data and delineates the kinds of information we may collect when you utilize one or more of our mobile applications (referred to as "the App" or "our App"). It also explains how we, along with some of the companies we collaborate with, process this information.
When we mention personal data (or personal information), we are referring to any information that can be used to identify a natural person, either directly or indirectly. This could be through an identification number or through one or more factors related to their physical, physiological, mental, economic, cultural, or social status.
This Privacy Policy is applicable to all users and others who access the App (referred to as "Users"). As per the GDPR, we function as the data controller.
1.1. Data collection
We may collect the following categories of data in connection with your use of Lingoza:
a. Data you provide directly
Text you enter, paste, or submit for translation or related language features;
Images you upload for text recognition, translation, or similar processing;
Audio or voice input you record or upload for speech-based translation;
Messages, feedback, support requests, and reports you send to us.
b. Data collected automatically
Device model and device type;
Operating system and application version;
Language and region settings;
IP address and approximate location inferred from IP address;
App usage information;
Crash logs, diagnostics, and performance data;
Technical and security-related signals used to detect misuse or abuse.
c. Device permissions
Depending on the features you use, Lingoza may request access to:
Microphone;
Camera;
Photo library;
Local files or storage.
You may control such permissions through your device settings. Some features may not function properly if permission is denied.
1.2. Purpose of data collection
We collect and use data for the following purposes:
To provide and operate Lingoza’s translation and language-related features;
To process user input and generate responses or translation results;
To enable text, image, and audio-based functionality;
To maintain service quality, troubleshoot issues, and improve performance;
To prevent fraud, abuse, misuse, unlawful activity, and security incidents;
To review and respond to user support requests and reports;
To enforce our terms, policies, and legal rights;
To comply with applicable legal and regulatory obligations.
1.3. Data minimization and purpose limitation
We collect only the data that is reasonably necessary to provide, maintain, secure, and improve Lingoza.
We do not collect data for purposes unrelated to the operation of the service. We do not use your data beyond the purposes described in this Privacy Policy unless required or permitted by applicable law.
Where possible, we seek to limit the volume, scope, and retention of data processed through the app.
1.4. Data processing
Lingoza processes user data in order to deliver its services, including translation and language-assistance features.
Depending on the feature you use, your submitted data may be processed:
Within the application environment;
On our systems or infrastructure used to operate the service;
Through third-party service providers that support app functionality.
Lingoza may use third-party AI and cloud-based services, including Google Gemini, to process certain user-submitted content and generate translation-related outputs. Such processing may involve text you provide directly, text extracted from images, or text derived from audio input, depending on the feature you use.
We process data only to the extent reasonably necessary to provide the requested functionality, maintain service integrity, and enforce safety and compliance standards.
2.1. User-submitted content
User-submitted content may be shared with service providers strictly as necessary to provide the requested service, including content processing, translation, moderation, hosting, and related technical support.
This may include:
Text submitted by you;
Images uploaded by you;
Audio or voice input submitted by you;
Text derived from image or voice processing.
We do not disclose user-submitted content to unrelated third parties for sale.
2.2. Other usage data
We may share technical, diagnostic, and operational data with trusted third-party providers such as AdMob, Google Analytics, Firebase, Meta, and OneSignal that support:
Hosting and infrastructure;
Analytics and diagnostics;
Security monitoring and abuse prevention;
Customer support and service maintenance.
We may also disclose data where necessary to:
Comply with applicable law, legal process, or governmental request;
Protect our rights, users, systems, or the public;
Investigate fraud, abuse, security incidents, or unlawful conduct;
Enforce our terms and internal policies.
In the event of a merger, acquisition, restructuring, financing, or sale of assets, relevant data may be transferred as part of that transaction, subject to appropriate legal safeguards.
2.3. User-generated content
Where Lingoza allows users to create, submit, or generate content through the service, such content may be processed and, where functionally required, displayed or handled within the app environment.
Users remain responsible for the content they submit. We reserve the right to review, restrict, remove, or block user-generated content where reasonably necessary to:
Enforce our terms and policies;
Investigate reports or complaints;
Prevent harmful, unlawful, abusive, or prohibited activity;
Maintain safety, service integrity, and legal compliance.
3.1. Data retention
We retain data only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.
In general:
User-submitted content may be retained for the time necessary to process your request and provide the related result;
Support communications and reports may be retained as needed to investigate, respond to, and resolve the matter;
Technical logs, diagnostic records, and security-related data may be retained for a limited period for troubleshooting, fraud prevention, abuse monitoring, and legal compliance.
When data is no longer required, we may delete, anonymize, or securely store it in accordance with applicable law and operational requirements.
3.2. Third-party AI providers
Lingoza may share certain user-submitted content with third-party AI providers solely as necessary to provide translation and language-related features within the app. In particular, Lingoza uses Google Gemini to process certain user inputs and generate translation-related results.
Such data may include text submitted by the user, text extracted from uploaded images, text derived from audio or voice input, and other content reasonably necessary to provide the requested service.
We take reasonable steps to use service providers that are appropriate for the functions they perform. Third-party AI providers are subject to their own privacy, security, and data handling practices. For additional information regarding Google’s data protection practices, please refer to the Google Privacy Policy.
We share such data only to the extent reasonably necessary to operate, support, and improve Lingoza’s AI-enabled functionality.
3.3. Our security measures
We implement reasonable administrative, technical, and organizational safeguards designed to protect data against unauthorized access, disclosure, alteration, misuse, loss, or destruction.
These safeguards may include:
Access controls;
Internal restriction of data access on a need-to-know basis;
Monitoring for suspicious activity and abuse;
Technical measures intended to support secure transmission and storage where appropriate.
Despite our efforts, no system or method of transmission over the internet can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.
Depending on your jurisdiction and applicable law, you may have the right to:
Request access to the personal data we hold about you;
Request correction of inaccurate or incomplete data;
Request deletion of your data;
Request restriction of certain processing activities;
Object to certain processing where permitted by law;
Withdraw consent where processing is based on consent;
Request information regarding how your data is collected, used, and shared.
To exercise any of these rights, you may contact us using the contact details provided below. We may request additional information to verify your identity before processing certain requests.
Lingoza is not directed to children under the age of 13 and is not intended to be used by individuals who are not legally permitted to use the service under applicable law.
We do not knowingly collect personal data from children in violation of applicable law. If you believe that a child has provided personal data through Lingoza, please contact us promptly. We will review the matter and take appropriate action where required.
We may update or revise this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data processing practices.
Any updated version will be indicated by the revised effective date at the top of this document. Your continued use of Lingoza after an updated Privacy Policy becomes effective constitutes your acknowledgment of the updated policy.
If you have any questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact:
Đ. T. N. Mai
Email: dathngmai1982@icloud.com