At Keells we understand that your privacy and the security of your personal information is very important to you. We hope that this policy helps you understand how we use your personal information to offer you a better and more personalized shopping experience.
This privacy policy outlines the way in which Jaykay Marketing Services Pvt Ltd] (“Keells”) bearing registration number (PV33) of No. 117, Sir Chittampalam A. Gardiner Mawatha, Colombo 02, Sri Lanka, collect, hold, secure, use and disclose your personal information collected from users (each, a “User”).
This policy applies if you interact with Keells through our website, over the phone, via email, through our mobile applications or otherwise by using any of our social media platforms and all other products and services offered by the Company.
By using our Social channels you signify your acceptance of this policy. Your continued use of these channels following the posting of changes to this policy will be deemed your acceptance of those changes.
If you have any questions regarding the contents of this policy, we encourage you to contact us using the
information stated in the ‘How to Contact Us’ section given below.
Section 15 provides the sections updated recently. Last updated: 23rd March, 2022.
This section explains the reasons as to how and why we require your personal information.
1.1 Make our service available to you
By using your information, we will be able to
- Manage accounts you have with us, including your Nexus account; to provide you with goods and services you wish to purchase.
- It will also help us to process your transactions, orders and refunds.
We will not be able to provide your products or services if you do not provide us the necessary details to fulfill your order.
1.2 Improve our day-to-day operations
- Manage and improve our website/mobile App & social channels.
- Develop our Information technology systems to ensure that you can safely use our service.
- To continuously help improve our products, services, systems, and ways of communicating with you to provide you with a better shopping experience.
- Develop and improve our product range and services to provide you a better experience when shopping with us
1.3 Personalize your experience with Keells
- We will use your information, online browsing behavior, In-store transactions, online purchases to assist us in understanding you as a customer to provide you with personalized offers and services that better meet your needs as a customer.
- Provide you with relevant marketing communications on our products & services, the JKH Group and our suppliers.
1.4 Contact & Interact with you
- To serve you better we will use the personal information you provide us if we need to contact you regarding our service either by email, call or social media channels to respond to queries directed to us.[ If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us].
- In order to manage promotions and competitions you participate in.
- To carry out market research activities & surveys to improve our service, however if you do not wish to take part in the activity, we will respect your decision, and will not hinder the ability to use any of our channels.
1.5 Safety & Security
It is essential for us to monitor on how our products & services are being used to prevent any fraudulent activities or misuse of services in order to ensure our customers can safely use our services appropriately.
1.6 Claims
- In order to resolve any legal claims or disputes involving Keells.
2.1 Personal identification information
Keells may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our channels, subscribe to a newsletter, fill out a form, interact via phone, email, mobile Application or from any of our social media platforms and in connection with other activities, services, features or resources we make available on our channels and other social media platforms.
Users may be asked for, as appropriate,
· Personal details such as your name, date of birth, email address, mailing address, phone number/Nexus number, card details, location details and other information which you voluntarily submit.
· Account login details such as your username and password you have chosen.
Users visiting our social channels anonymously,
· We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain activities.
2.2 Non personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. This includes,
· Information on the type of device used to access our service; browser type, model of computer and mobile device identifiers.
· Technical information about Users means of connection to our channel, such as the operating system and the Internet service providers utilized and other similar information.
· Information on your online browsing on our channels.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, payment transaction information and data stored on our channels.
We may provide your personal data to,
- Our service providers, agents and other parties as required for the purpose of facilitating the transaction/order made by you
- Promote the products and services of the company and its brand.
- Our trusted associate companies for business, data analytics and promotional activities.
- We may share the personal data we collect with other companies of John Keells Group.
- Government authorities for any legal obligations
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. You acknowledge that we may share your information with these third parties for those limited purposes.
Your personal information will not be kept longer than we need to and will only be used for the purposes set out in this privacy policy. We will keep your personal information for a minimum of seven (7) years and for a maximum period as may be required under law or accepted business practices.
You have a right to request access to the personal information we hold about you. You can access or amend your personal information [except your email address & nexus number can only be amended with our assistance] on your online profile via your online account at any time.
However, before we provide you with access to your personal information, we may require verification of proof of identity.
You have the rights mentioned below which you may be able to exercise in relation to the personal information we process about you
- You shall have the right to request from the Company, to rectify or complete erasure of personal data or restriction of processing concerning the data subject or to object to processing as well as the right to data portability.
- You shall have the right to withdraw your consent for us to use your personal data at any time, provided that any processing of your personal data prior to the withdrawal of your consent shall not be rendered unlawful.
- You shall have the right to unsubscribe most communications from the brand [Ads, emails, text messages] If at any time the user would like to and that shall not be rendered unlawful.
Further, if you are an EU data subject, you shall have the right to lodge a complaint with a supervisory authority in the event that there is a breach of the relevant data protection regulations.
8.1 What are cookies?
The term cookie is used to describe cookies and similar technologies such as tags and pixels. ‘Cookies’ help to provide important features and functionality on our Websites and Mobile App, and to improve your customer experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them.
8.2 What do we use cookies for?
- To improve your experience on our website/Mobile App in order to personalize your shopping experience.
- To improve the performance of our website by enabling us to collect information on the visitors usage of the website/Mobile app.
- Measuring the effectiveness of our marketing communication and online advertisements on all channels.
8.3 What Cookies do we use?
· Authentication cookie
To identify the customer with relevant details and features to serve the customer and authenticate the customer and enable access to the platform in order to increase customer shopping experience.
· Analytical Cookies
To analyze shoppers behavior analytics while using the site/Mobile App it allows us to recognize how visitors browse our website to improve performance of site/Mobile App which will help us to improve the functionalities of our site/Mobile App.
· User experience cookies
These cookies will enable us in queue management related services on our website and improve your shopping experience with the integrated 3rd party vendors to improve the performance of our marketing activities.
8.4 Blocking or Restricting cookies
User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site/Mobile app may not function properly.
We use CCTV across all Keells outlets to ensure the safety of our customers, employees and business.
We may use CCTV footage to monitor shopper behavior, investigate any fraudulent activities, accidents or any other incident that breach our policy.
We may share CCTV footage with certain regulatory authorities or public if only we consider the requests to be appropriate in order to protect their individual rights or to assist in preventing crime or any fraudulent activities.
You confirm that any personal information or data you share on behalf of another individual for the purposes of placing an order or inquiry with the Company has been obtained with the prior consent of such person who has apprised himself/herself of the orders/inquiry terms and conditions and privacy policy of the Company and such person is aware of their rights in respect of such data provided to us.
Although we attempt to keep all information in the WWW servers accurate and up to date, the accuracy and timelines of the information provided cannot be guaranteed. We hope that you will find the information helpful and easy to use, but we provide all content for informational purposes only and make no representations or warranties of any kind regarding the same. The Company and its management and its owning company disclaims all liability of any kind whatsoever arising out of the use of, or inability to use, its WWW servers and the information contained on them. The Company’s WWW servers were designed to provide information about the Company, its products and links to specific external sites. Use of this system for any purpose other than that for which it was designed is unauthorized and prohibited.
All parties submitting materials to the WWW servers represent and warrant that the submission, installation, copying, distribution and use of such materials in connection with the WWW servers will not violate any other party’s proprietary or legal rights.
The material and content provided on the channel is strictly for your personal and non-commercial use only. However, you could save where expressly provided, and you agree not for yourself or through or by way of assistance from any third party to distribute, copy, extract or commercially exploit such material or contents. Except as otherwise indicated, all materials on this channel, including, but not limited to text, information such as; customer or partner references, data, images and pictures, illustrations and written and other materials contained in this channel ion are protected by copy rights, database rights, trademarks and /or other Intellectual Property rights owned, or used with permission of their owners by us or our partners, affiliates or associates. This channel is protected by copyright and other intellectual property rights. All rights reserved.
If you have any questions about our Privacy Policy or the way in which we collect, hold, secure, use or share your personal information, please contact our Customer services at: Email: keellscustomercare.jms@keells.com (Operating hours 8am to 9 pm on weekdays and 8a.m to 8pm on weekends) Tel:+94 112 303500.
This section contains the latest changes we have made to our privacy policy.The Company has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
By using this channel you signify your acceptance of this policy. If you do not agree to this policy, please do not use our channels. Your continued use of the channel, following the posting of changes to this policy will be deemed your acceptance of those changes.