Privacy Policy

Effective Date: 18-August-2024

At Jupiter, protecting the privacy and security of our users, including parents, students, and school administrators, is a top priority. This Privacy Policy outlines how we collect, use, and share information through our app in compliance with applicable privacy laws and Google Play’s Data Safety requirements.

1. Information We Collect

We collect a variety of information to provide the services offered by Jupiter. This information is critical to the app’s core functionality and is necessary to facilitate communication between schools and parents.

a. Personal Information

We collect the following personal information:

• Phone Numbers: Used for user registration, verification, and communication via notifications.

• Student Information: This includes student names, attendance records, exam results, fee payment history, and disciplinary reports. It is entered by schools into our system and made available to parents.

• Date of Birth (DOB): We collect DOB information for students to ensure accurate school records and age-specific notifications, such as class assignments and exam schedules.

• Parents’ Email Addresses: Collected during registration and used for account recovery, communication, and notifications.

b. Sensitive Information

No sensitive data such as health or biometric data is collected directly, except where schools input such information (e.g., for health accommodations), and it is processed only as required by the school in compliance with local regulations.

c. Device Information

Automatically collected device data includes:

• Device Type and Operating System (OS): To ensure compatibility and app performance.

• Unique Device Identifiers (e.g., IMEI, Device IDs): For internal analytics, security, and troubleshooting.

• Mobile Network Information: Ensures communication between parents and schools.

d. Usage Data

We collect data related to how users interact with the app, including:

• Interaction Data: Pages visited, features used (e.g., checking attendance, fees), and time spent in the app.

• Log Information: Including IP addresses, timestamps, crash logs, and error reports to improve performance.

e. Location Data

We do not collect precise location data unless users enable location-based services, such as mapping nearby schools. This data is used only for those purposes.

2. How We Use Your Information

The information collected is used for the following purposes:

• Providing Services: We use phone numbers, email addresses, and student information (including DOB) to ensure seamless communication between schools and parents and to facilitate access to relevant student data (e.g., exam schedules, attendance records).

• Notifications: Parents’ email addresses and phone numbers are used to send important notifications from schools, such as updates on attendance, fees, and announcements.

• Data Storage: All data entered by schools, including student records, DOB, and parent email addresses, is securely stored in our backend system, built on Salesforce. Salesforce is used as our database and portal system for schools to enter, manage, and access student data.

• Improving the App: We analyze usage data and device information to enhance the app’s functionality and resolve technical issues.

• Legal Compliance: We use data as needed to comply with applicable laws and regulations, responding to lawful requests from authorities.

3. Data Sharing and Disclosure

We respect your privacy and limit the sharing of personal data to the following:

a. With Schools

• Personal information, such as student records, DOB, and parent email addresses, is shared with schools for the intended purpose of managing student data and communicating with parents.

b. Salesforce Integration

• All data entered by schools, including student DOB, parent email addresses, and academic records, is stored and managed using Salesforce. Salesforce acts as the backend system for the Jupiter app, where schools enter and manage student data. The Salesforce platform complies with global data protection standards, ensuring data security and privacy.

c. Third-Party Service Providers

We partner with third-party providers to improve app performance, including:

• Cloud Hosting (e.g., Salesforce): For secure data storage and management.

• Analytics Tools (e.g., Google Analytics, Firebase): For usage tracking and app improvements.

• Notification Services (e.g., Firebase Cloud Messaging): For sending real-time notifications to parents.

d. Legal Obligations

We may disclose personal data to comply with legal requirements, such as responding to subpoenas or court orders.

4. Data Security

We take the security of your data seriously and have implemented the following measures:

• Encryption: All sensitive information, including phone numbers, DOB, and email addresses, is encrypted at rest and in transit using industry-standard encryption (e.g., AES-256, SSL/TLS).

• Access Control: Only authorized personnel, such as school administrators and parents, have access to personal data.

• Secure Data Storage: All data is stored in Salesforce, a secure cloud platform with advanced access controls and security measures.

• Regular Audits: We conduct regular security audits and vulnerability testing to safeguard user data.

5. Your Choices and Rights

You have the following rights regarding your data:

• Access and Correction: You can request access to your personal data (such as student records and DOB) or request corrections by contacting the school or through the app.

• Data Deletion: You have the right to request the deletion of your account and associated data at any time. To request deletion, please visit Request Data Deletion and follow the instructions. Once we receive and verify your request, we will delete all your personal data, including student records, DOB, email addresses, and any other related information, unless we are required by law to retain it.

• Opting Out: You may opt out of non-essential notifications via the app settings.

• Data Portability: Upon request, we can provide you with a copy of the personal data we store in a machine-readable format.

6. Children’s Privacy

Our app is designed for parents and schools, and it may involve the collection of data related to minors (students). Schools provide information, including DOB and other student data, to the system. We process this information only under the direction of the schools, and in compliance with privacy regulations regarding children. If you believe that we have collected data from a child without appropriate consent, please contact us immediately, and we will delete the data.

7. Third-Party SDKs and Libraries

We use third-party SDKs to enhance app functionality, including:

• Phone Numbers and Device Information: For user authentication and sending notifications.

• Email Addresses and DOB: For creating and managing user accounts and profiles.

• Usage Analytics: To improve app performance and understand how users interact with various features.

These SDKs may collect certain data, which is disclosed in their respective privacy policies. We ensure that all third parties comply with applicable data protection standards.

8. International Data Transfers

Your data, including phone numbers, email addresses, and DOB, may be transferred to and processed in countries outside your home country. These countries may have different data protection laws. We ensure that adequate safeguards are in place when transferring data internationally to protect your privacy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will notify users through the app and update the effective date at the top of this policy. Please review this policy periodically for the latest information on our privacy practices.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:

Email: contact@smallbirdlabs.com