Privacy Policy – Geekify Orbit

Effective Date: 3 November 2026
Application Name: Geekify Orbit
Website: https://geekify.com.au
Contact Email: hello@geekify.com.au

1. Introduction

Welcome to Geekify Orbit ("we", "our", or "us").

Geekify Orbit is an appointment management and service management platform designed to connect customers, technicians, and service providers. Our application helps users manage appointments, access service information, communicate, manage payments, and coordinate service-related activities.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use the Geekify Orbit mobile application and related services.

By using Geekify Orbit, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information depending on the features you use:

2.1 Personal Information

• Full name

• Email address

• Phone number

• Date of birth, where required

• Profile photo

• Account login credentials

2.2 Address and Location Information

• Residential or service address

• Suburb, city, state, and postcode

• Location information, where permission is granted

• Service and appointment location details

2.3 Appointment and Service Information

• Appointment booking details

• Requested services and products

• Service history

• Technician assignment information

• Job status and completion details

• Customer requests and service notes

2.4 Payment Information

• Payment transaction details

• Payment status and history

• Billing information

• Payment method information processed through supported payment providers

We do not intend to store complete payment card details directly within the application. Payment information may be securely processed by third-party payment providers.

2.5 Device and Technical Information

• Device type and operating system

• Application version

• Device identifiers

• IP address

• Crash reports and diagnostic information

• Push notification tokens

2.6 Camera and Media Information

If you use features that require image capture or uploads, we may request access to your device camera or photo library to:

• Capture equipment or product images

• Upload service-related photos

• Attach images to appointments or job records

• Support troubleshooting and service documentation

Camera and media access is subject to your device permissions.

3. How We Use Your Information

We may use collected information to:

• Create and manage user accounts.

• Process and manage service appointments.

• Connect customers with technicians and service providers.

• Manage service requests, jobs, and work orders.

• Process payments and maintain transaction records.

• Send appointment confirmations and service notifications.

• Provide customer support and technical assistance.

• Improve application performance and user experience.

• Detect, prevent, and investigate fraudulent or unauthorised activities.

• Maintain security and comply with applicable legal obligations.

4. Location Services

Geekify Orbit may use location information to support appointment scheduling, service allocation, and technician-related activities.

Location access may be requested when you use relevant features.

You can manage or disable location permissions through your device settings. Some location-based features may not work correctly if permission is disabled.

5. Push Notifications

We may send push notifications relating to:

• Appointment confirmations and updates

• Job assignments and status changes

• Payment notifications

• Service reminders

• Important account updates

• System announcements

You can manage notification preferences through your device settings, where supported.

6. Information Sharing and Disclosure

We do not sell your personal information.

We may share relevant information with:

• Technicians and Service Providers: To facilitate appointments and complete requested services.

• Customers: To provide relevant appointment and service updates.

• Payment Providers: To process payments and related transactions.

• Technology Providers: To support hosting, analytics, notifications, and application infrastructure.

• Legal Authorities: Where disclosure is required by applicable laws or regulations.

We only share information where reasonably necessary to provide our services, operate the platform, or meet legal obligations.

7. Third-Party Services

Geekify Orbit may integrate with third-party services to provide application functionality.

These services may include:

• Firebase and Google services

• Payment processing providers

• Maps and location services

• Cloud hosting and storage providers

• Push notification services

Third-party services may collect or process information according to their own privacy policies. We encourage users to review the privacy policies of relevant third-party providers.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality of their account credentials.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services.

• Maintain account and appointment records.

• Resolve disputes and provide customer support.

• Meet legal, regulatory, and business requirements.

When information is no longer required, we take reasonable steps to securely delete or de-identify it, subject to applicable legal obligations.

10. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of your personal information.

• Withdraw permissions previously granted to the application.

• Object to or restrict certain processing activities.

• Raise a privacy-related complaint.

To exercise these rights, please contact us using the details provided below.

11. Account Deletion

Users may request deletion of their Geekify Orbit accounts and associated personal information.

To request account deletion, please contact:

Email: hello@geekify.com.au

We will review and process deletion requests in accordance with applicable laws and our data retention obligations.

Certain information may need to be retained where required for legal, security, financial, or regulatory purposes.

12. Children's Privacy

Geekify Orbit is not specifically designed for children under the age of 13.

We do not knowingly collect personal information from children under 13 without appropriate legal authorisation or parental consent where required.

If we become aware that personal information has been collected from a child in violation of applicable laws, we will take reasonable steps to address the issue.

13. International Data Transfers

Your information may be processed or stored in countries other than your country of residence, depending on our hosting infrastructure and third-party service providers.

Where applicable, we take reasonable steps to ensure that international transfers are handled in accordance with relevant privacy requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.

Any updates will be published within the application or on our website. The updated Effective Date will indicate when the revised policy takes effect.

We encourage users to review this page periodically.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Company: Geekify
Website: https://geekify.com.au
Email: hello@geekify.com.au
Phone: 1300 894 946

We are committed to addressing your privacy concerns and protecting your personal information.