Privacy Policy for ZIPZO
Effective Date: 1 December 2025
ZIPZO (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use the ZIPZO mobile application (“App”) and related services.
By using the ZIPZO App, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
a. Personal Information
We may collect the following personal information:
Phone number (for OTP-based login)
Name (if provided)
Delivery address and location details
Contact details for order fulfillment and support
b. Location Information
ZIPZO uses location data to:
Detect nearby stores and services
Enable faster and accurate delivery
Filter products and rental services based on your area
Location access may be:
Precise (GPS) when enabled by you
Approximate based on network or region
You can manage location permissions in your device settings.
c. Order & Usage Information
Products viewed or purchased
Order history and transaction details
Rental bookings and service requests
App interactions and preferences
d. Device & Technical Information
Device type, operating system, and app version
IP address
Log data and crash reports (for app improvement)
2. How We Use Your Information
We use your information to:
Provide and improve ZIPZO services
Process orders and rental bookings
Enable doorstep delivery and order tracking
Send OTPs for secure login
Provide customer support
Show relevant nearby stores and products
Manage referrals and reward credits
Prevent fraud and misuse
Comply with legal requirements
3. Sharing of Information
We do not sell your personal data. We may share information only in the following cases:
With local stores, service providers, and delivery partners to fulfill your orders
With payment and technical service providers for secure transactions and app functionality
When required by law or legal authorities
To protect ZIPZO’s rights, safety, or users
All partners are required to protect your data and use it only for authorized purposes.
4. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
Secure OTP-based authentication
Encrypted data transmission
Restricted access to personal information
While we strive to protect your data, no digital system is 100% secure.
5. Data Retention
We retain your information only as long as necessary to:
Provide services
Maintain order history
Meet legal, accounting, or regulatory obligations
You may request deletion of your account data, subject to applicable laws.
6. Your Rights & Choices
You have the right to:
Access and update your personal information
Withdraw location permissions
Request account deletion
Opt out of promotional communications
To exercise these rights, contact us at the email below.
7. Children’s Privacy
ZIPZO is not intended for users under the age of 18. We do not knowingly collect personal information from children.
8. Third-Party Services
The App may contain links or integrations with third-party services (e.g., payment gateways). We are not responsible for their privacy practices. Please review their policies separately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be:
Posted within the app or on our platform
Effective immediately upon posting unless stated otherwise
Your continued use of ZIPZO indicates acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
📧 Email: support@zipzoapp.online