Privacy Policy for Yalla Otlob

Effective Date: June 29, 2026

Last Updated: June 29, 2026

Yalla Otlob (“we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect information when you use the Yalla Otlob mobile application and related services.

By using Yalla Otlob, you agree to the practices described in this Privacy Policy.

1. About Yalla Otlob

Yalla Otlob is a local ordering and delivery application that allows users to request food, grocery/market items, pharmacy orders, pickup/delivery services, and ride-related services. The app also supports restaurant, market, pharmacy, delivery driver, ride driver, partner, support, and admin accounts.

2. Information We Collect

We collect information needed to operate the app and provide delivery, ordering, account, support, and notification services.

A. Account Information

When you create or use an account, we may collect:

- Full name

- Phone number

- Optional email address

- Password or authentication credentials handled through secure authentication services

- User role, such as user, delivery driver, ride driver, partner, pharmacy, market, restaurant, or admin

- Account creation date and sign-in information

- Saved addresses and delivery notes

B. Order and Delivery Information

When you place or manage an order, we may collect:

- Order items, quantities, prices, delivery fees, vouchers, and order status

- Restaurant, market, pharmacy, pickup, or delivery request details

- Name and phone number used for the order

- Delivery address, pickup address, destination address, and service zone

- Latitude and longitude selected by the user or required for delivery

- Notes or special instructions added by the user

- Sender and receiver phone numbers for delivery requests

- Passenger count and ride details when using ride-related services

- Uploaded item photos or prescription images when the user chooses to upload them

Pharmacy requests may include medicine names, pharmacy order details, or prescription images provided by the user. These are used only to process the pharmacy request and related delivery.

C. Location Information

We collect location information when it is needed for app functionality, including:

- Showing maps

- Selecting delivery, pickup, or ride locations

- Calculating delivery zones and delivery fees

- Assigning and tracking delivery orders

- Helping drivers navigate to pickup and drop-off locations

For normal users, location is used when choosing a delivery, pickup, or ride location.

For delivery drivers, precise location may be collected during an active delivery shift so that the app can assign orders, update delivery status, and support delivery operations. Driver background location is used only while the driver is signed in and the delivery shift is active.

D. Photos, Files, and User Content

If you choose to upload content, we may collect and store:

- Prescription images for pharmacy orders

- Item photos for pickup/delivery requests

- Menu or partner-related images uploaded by authorized users

- Driver or partner images uploaded by authorized users

- Chat attachments sent to support

We do not access your photo library unless you choose to upload a file or image through the app.

E. Support Chat Information

When you use technical support or in-app chat, we may collect:

- Chat messages

- Conversation history

- Uploaded support files or images

- Support timestamps and status

This information is used to provide customer support and resolve issues.

F. Notifications and Device Information

To send order updates, chat messages, offers, and service notifications, we may collect:

- Push notification token

- Device notification permission status

- User account ID linked to the notification token

G. Diagnostics and Crash Data

We use Firebase Crashlytics and similar diagnostic tools to help detect crashes, errors, and performance issues. This may include:

- Crash logs

- Error reports

- Device type

- Operating system version

- App version

- Technical diagnostic data

This data is used to improve stability and fix bugs.

H. Driver, Partner, and Admin Information

For driver, partner, and admin accounts, we may collect additional information needed for operations, such as:

- Driver name, phone number, email, vehicle type, license number, driver type, zone, availability, shift status, and wallet or settlement information

- Partner name, phone number, email, address, business type, menu items, order activity, and operational status

- Admin-created account information needed to manage users, drivers, partners, menus, orders, and support

3. How We Use Information

We use collected information to:

- Create and manage user accounts

- Verify phone numbers and authentication requests

- Process food, market, pharmacy, pickup, delivery, and ride requests

- Connect users with restaurants, markets, pharmacies, drivers, and support

- Calculate delivery fees and service zones

- Show maps and delivery locations

- Track active delivery operations

- Send order updates, chat alerts, OTP messages, offers, and service notifications

- Provide customer support

- Manage driver shifts, partner orders, and admin operations

- Prevent fraud, misuse, and unauthorized access

- Improve app performance and fix bugs

- Comply with legal, tax, security, and operational requirements

4. Sharing of Information

We do not sell your personal information.

We may share information only as needed to operate the service, including with:

- Restaurants, markets, pharmacies, and partners so they can prepare and manage orders

- Delivery drivers and ride drivers so they can complete pickup, delivery, or ride requests

- Admin and support teams so they can manage orders, accounts, complaints, and technical issues

- Service providers that help us run the app, such as backend hosting, authentication, database, file storage, cloud functions, push notifications, crash reporting, maps, and communication tools

- Legal or government authorities if required by law or necessary to protect users, the app, or the public

5. Third-Party Services

Yalla Otlob uses third-party services to operate core app features. These may include:

- Supabase for authentication, database, backend functions, and storage

- Firebase for push notifications and crash reporting

- Google Maps services for maps, location display, and navigation support

- Cloud storage providers for uploaded images and files

- WhatsApp or communication providers for support or OTP-related communication when available

These providers may process information according to their own privacy and security practices.

6. App Permissions

The app may request the following permissions:

Location Permission:

Used for delivery addresses, pickup locations, ride locations, driver tracking during active shifts, maps, and navigation.

Camera and Photo Permission:

Used only when you choose to upload prescription images, item photos, support attachments, menu images, driver images, or similar files.

Notification Permission:

Used to send order updates, delivery status, chat messages, offers, account alerts, and other service notifications.

You can control app permissions through your device settings. Some features may not work correctly if permissions are disabled.

7. Data Retention

We keep personal information for as long as needed to provide the service, maintain order records, resolve disputes, support accounting and operational requirements, comply with legal obligations, and protect against fraud or misuse.

When an account is deleted, we delete or disable personal account information where reasonably possible. Some information may be retained where required for legal, tax, safety, dispute resolution, fraud prevention, backup, or legitimate business purposes.

8. Account Deletion

Users can request account deletion from inside the app where the delete account option is available, or by contacting support.

When you request deletion, we will process the request and remove or disable personal account data where reasonably possible, subject to legal, operational, fraud prevention, accounting, and dispute-resolution requirements.

9. Security

We use reasonable technical and organizational measures to protect personal information, including secure authentication, access controls, cloud security practices, and restricted access to operational systems.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Children’s Privacy

Yalla Otlob is not intended for children under the age required by applicable law to use online services without parental or guardian consent. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information, please contact us so we can review and remove it where appropriate.

11. International Data Processing

Your information may be processed or stored using cloud service providers located in countries other than your own. By using the app, you understand that your information may be transferred and processed where our service providers operate.

12. Your Choices and Rights

Depending on your location and applicable law, you may have the right to:

- Access your personal information

- Correct inaccurate information

- Request deletion of your account or personal data

- Withdraw permission for location, photos, camera, or notifications through device settings

- Contact us about privacy questions or complaints

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date above. Continued use of the app after changes means you accept the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy, account deletion, or your data, contact us:

App Name: Yalla Otlob

Company/Developer: [ahmed nabegh]

Email: [ahmednabegh123@gmail.com]

WhatsApp Support: +20 1091236643

Country: Egypt