Last Updated: 8 July 2026
Your privacy is important to us. This Privacy Policy explains how VDrive Sdn Bhd (“VDrive”, “we”, “us” or “our”) collects, uses, stores, shares and protects personal data when you use the VDrive mobile application (“App”).
The VDrive App is created to support communication and coordination between drivers, clients / principals, and VDrive. The App helps users manage driver-related communication, interview arrangements, job updates, attendance support, location sharing where applicable, feedback, and service coordination.
By registering an account, accessing, or using the VDrive App, you agree to the collection and use of your personal data in accordance with this Privacy Policy.
1. Who This Privacy Policy Applies To
This Privacy Policy applies to:
Drivers who register or use the VDrive App
Clients / principals who use the VDrive App
Representatives, family members, HR personnel or authorised users acting on behalf of a client / principal
Any person who communicates with VDrive through the App
2. Personal Data We May Collect
The type of personal data we collect depends on your role and how you use the App.
2.1 Driver Information
If you are a driver, we may collect:
Full name
Mobile number
Email address
Profile photo
Nationality or basic identification details, where required
Driving experience and driver profile information
Employment or job preference
Availability status
Interview or appointment details
Past working experience or reference information, where provided
Uploaded documents, if required for verification
Communication records with VDrive or client / principal
Attendance, location or arrival information, if the feature is enabled
Feedback, incident reports or service-related records
This information is collected to support driver verification, profile management, communication, job matching, interview arrangement, attendance support, service monitoring and customer support.
2.2 Client / Principal Information
If you are a client, principal or authorised representative, we may collect:
Full name
Mobile number
Email address
Company name or household information, where applicable
Driver requirement details
Interview arrangement details
Communication records with VDrive or driver
Feedback about driver performance, attendance, conduct or communication
Incident reports, complaints or service-related records
Payment or service record information, where applicable
This information is collected to support driver search, communication, matching, appointment arrangement, service coordination, customer support and dispute handling.
2.3 App Usage and Technical Information
When you use the App, we may collect technical information such as:
Device type and model
Operating system
App version
IP address
Login date and time
App activity records
Device identifiers
Crash logs or error reports
This information helps us maintain app security, improve app performance, fix bugs, prevent misuse and provide better support.
2.4 Location Information
The App may collect location information only when necessary for specific features, such as:
Driver arrival or attendance confirmation
Interview or appointment coordination
Pre-interview location sharing
Service support or safety purposes
Location data will only be collected if the feature is used and permission is allowed through your device settings.
You may disable location permission at any time, but some App features may not function properly without location access.
2.5 Communication Records
Because the App is designed to support communication between drivers, clients / principals and VDrive, we may collect and store communication-related records, including:
In-app messages
Notifications
Service updates
Instructions shared through the App
Feedback or complaint records
Incident or attendance-related updates
VDrive may review communication records where necessary for customer support, dispute handling, safety, service quality, investigation or legal compliance.
3. How We Use Your Personal Data
We may use your personal data for the following purposes:
To create and manage your App account
To identify and verify users
To support communication between driver, client / principal and VDrive
To arrange interviews, appointments or driver engagement matters
To share driver profiles with clients / principals where necessary
To share client requirements with drivers where necessary
To manage attendance, arrival or location-related support features
To send notifications, reminders and service updates
To provide customer service and technical support
To manage complaints, feedback, incidents or disputes
To monitor service quality and user experience
To improve the App, system security and service process
To prevent fraud, misuse, unauthorised access or safety risks
To maintain business, legal, accounting and operational records
To comply with legal, regulatory or enforcement requirements
For any other purpose directly related to the above
We will only collect and use personal data that is necessary for VDrive’s service, App operation, communication process and related business purposes.
4. Sharing of Personal Data
We do not sell or rent your personal data to third parties.
However, we may share personal data where necessary with:
VDrive directors, employees, authorised personnel or representatives
Drivers, where client / principal information is required for communication or job arrangement
Clients / principals, where driver information is required for profile review, interview arrangement or service coordination
Service providers that support our App, hosting, cloud storage, notifications, analytics, customer support or security
Verification, screening, assessment or reporting providers, where applicable and with proper consent
Professional advisers such as lawyers, auditors, accountants or consultants
Government authorities, regulators, law enforcement agencies or courts where required by law
Any party necessary to protect the rights, safety, property or legal interest of VDrive, users or the public
We will only share information that is necessary for the relevant purpose.
5. Driver and Client Communication
The VDrive App is intended to make communication between driver and client / principal more organised and transparent.
Drivers and clients / principals are responsible for communicating in a respectful, lawful and proper manner.
VDrive may access, review or keep communication records where needed for:
Service support
Complaint handling
Dispute resolution
Safety concern
Driver performance or attendance review
Investigation of misuse
Legal or compliance purposes
6. Uploaded Documents and Information
If the App allows you to upload documents, photos or other information, you are responsible for ensuring that the information provided is accurate, updated and lawful.
Drivers should not upload false, misleading or unauthorised documents.
Clients / principals should not upload personal data of other individuals unless they have the right or consent to do so.
VDrive may use uploaded information only for service-related purposes, verification, communication, support, record keeping or compliance.
7. Data Security
We take reasonable steps to protect your personal data from unauthorised access, misuse, loss, disclosure, alteration or destruction.
Security measures may include access control, password protection, system monitoring, secure servers, encryption where appropriate and internal data handling procedures.
However, no method of internet transmission, mobile communication or electronic storage is 100% secure. While we do our best to protect your personal data, we cannot guarantee absolute security.
8. Data Retention
We will keep your personal data only for as long as necessary for the purposes stated in this Privacy Policy.
This may include retaining information for:
Active App usage
Service records
Driver / client communication history
Complaint or dispute handling
Legal, accounting or audit purposes
Safety and compliance records
Business operation requirements
When personal data is no longer required, we will take reasonable steps to delete, anonymise or securely store it according to our internal policy and applicable laws.
9. Accuracy of Personal Data
You are responsible for ensuring that the personal data you provide to VDrive is accurate, complete and updated.
If your information changes, please update your details in the App or contact VDrive.
Incorrect or outdated information may affect communication, driver matching, appointment arrangement, verification, service quality or support.
10. Your Rights
Subject to applicable laws and internal verification, you may request to:
Access your personal data held by VDrive
Correct inaccurate or outdated personal data
Withdraw your consent, where applicable
Request clarification on how your personal data is used
Request deletion of your App account
Request that we stop processing your personal data, where applicable
Please note that some requests may affect your ability to continue using the App or receiving VDrive services.
We may also need to retain certain information where required for legal, accounting, dispute, investigation, safety or business record purposes.
11. Account Deletion
You may request to delete your VDrive App account by contacting us.
After account deletion, we may remove or deactivate your account from active use.
However, we may retain certain records where necessary for:
Legal compliance
Accounting or audit purposes
Complaint or dispute handling
Investigation of misuse
Safety and service records
Business operation requirements
12. Third-Party Service Providers
The App may use third-party service providers to support our services, including:
App hosting
Cloud storage
Push notifications
Analytics
Crash reporting
Customer support
Security and system monitoring
These service providers may process limited personal data on behalf of VDrive. We will take reasonable steps to ensure that they only use the information for authorised purposes and protect the data properly.
13. Links to Third-Party Sites or Services
The App may contain links to external websites, platforms or third-party services.
If you access any third-party link, you will be subject to that third party’s own privacy policy and terms.
VDrive is not responsible for the content, privacy practices or security of any third-party website, platform or service.
14. Children and Minors
The VDrive App is intended for drivers, clients / principals and authorised users.
The App is not designed for children. We do not knowingly collect personal data from children. If we become aware that a child’s personal data has been collected without proper consent, we will take reasonable steps to delete such information.
15. International Transfer of Data
Your personal data may be stored or processed in Malaysia or outside Malaysia, depending on the systems, servers or service providers used by VDrive.
Where personal data is transferred outside Malaysia, we will take reasonable steps to ensure that the data is protected in a manner consistent with this Privacy Policy and applicable data protection laws.
16. Consent
By registering an account, using the App, submitting your personal data, communicating through the App or continuing to use VDrive services, you consent to the collection, use, processing, storage and disclosure of your personal data as described in this Privacy Policy.
If you do not agree with this Privacy Policy, you should stop using the App and contact VDrive if you wish to delete your account.
17. Changes to This Privacy Policy
VDrive Sdn Bhd may update this Privacy Policy from time to time.
Any updated version will be made available in the App, on our website or through other suitable communication channels.
Your continued use of the App after any update means that you accept the revised Privacy Policy.
18. Contact Us
If you have any questions, requests or complaints regarding this Privacy Policy or your personal data, please contact us:
VDrive Sdn Bhd
Website: www.vdrive.com.my
Email: mktg@vdrive.com.my