Privacy Policy

Upchar is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our mobile application Upchar and related services.

By using Upchar, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name, age, gender
  
  

• Phone number, email address
  
  

• Profile photo (if provided)
  
  

b. Health Information (Sensitive Data)

• Appointment details (doctor, date, time)
  
  

• Uploaded medical documents (prescriptions, reports)
  
  

• Symptoms or health-related notes you share
  
  

c. Payment Information

• Transaction details (UPI, cards, wallets)
  
  

• We do not store your card/UPI details.
  
  

d. Device & Usage Information

• IP address, device ID, OS version
  
  

• App usage logs, crash reports
  
  

• Location data (if you enable location services to find nearby doctors)
  
  

2. How We Use Your Information

We use the collected data for:

• Booking and managing doctor appointments
  
  

• Providing reminders and notifications
  
  

• Processing secure payments
  
  

• Improving app functionality and user experience
  
  

• Customer support and troubleshooting
  
  

• Compliance with legal obligations
  
  

3. How We Share Your Information

We do not sell your personal data. We may share data only with:

• Doctors/Clinics: To confirm appointments and share medical history (only with your consent)
  
  

• Payment Gateway: For secure payment processing
  
  

• Service Providers: Firebase (authentication, push notifications), Cloud storage providers
  
  

• Legal Authorities: If required by law
  
  

4. Data Security

• All data is encrypted in transit (HTTPS/SSL).
  
  

• Sensitive data, such as health records is encrypted at rest.
  
  

• Access to data is restricted to authorised personnel only.
  
  

5. Data Retention

• We retain personal and health data only as long as necessary for providing our services.
  
  

• You may request deletion of your account and data at any time (see Section 7).
  
  

6. Children’s Privacy

• Our app is not intended for children under 13 without parental consent.
  
  

• If we discover data from minors without consent, we will delete it immediately.
  
  

7. Your Rights

You have the right to:

• Access and review your data
  
  

• Request correction of inaccurate information
  
  

• Request the deletion of your account and data
  
  

• Withdraw consent at any time
  
  

• Contact us regarding grievances or privacy concerns
  
  

To exercise these rights, email us at: itz.sachin.tiwari@gmail.com

8. Third-Party Links & Services

Upchar may contain links to third-party services (e.g., telemedicine, labs). We are not responsible for their privacy practices. Please review their policies separately.

9. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Updates will be posted within the app and on our website, accompanied by a new “Last Updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Upchar Support Team
📧 Email: itz.sachin.tiwari@gmail.com