Privacy Policy for Polygon

Effective Date: [September 22, 2026]
Last Updated: [September 22, 2026]

Polygon Holdings PVT Ltd ("we," "our," or "us") operates the Polygon mobile application (the "App"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

Please read this Privacy Policy carefully. By downloading, accessing, or using the App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information to provide and improve our services to you, specifically to facilitate the ordering and delivery of fresh fruits, vegetables, and curated packages.

A. Personal Data Provided by You:

• Account Information: When you register, we collect your name, mobile number (7XXXXXXXX), and email address.

• Profile Data: We may collect your profile picture and package preferences.

• Address & Location Data: We collect your selected city and specific delivery addresses. Please Note: As stated in the App, you must carefully select your current city, as you will not be able to change it until after your first successful delivery.

• Transaction Data: Details about the products you purchase, your cart contents (Ala Carte Items, Packages), and order history.

• Payment Information: If you choose to pay via credit card, your payment details are processed by our secure third-party payment gateways. We do not store your full credit card details on our servers. If you choose Cash on Delivery (COD), we record the transaction amount and delivery status.

B. Automatically Collected Data:

• Device Information: We may collect information about your mobile device, including the hardware model, operating system version, and unique device identifiers.

• Usage Data: Information on how you interact with the App, such as which categories you browse (Veggies, Fruits, Cereal), search queries, and notification interactions.

2. How We Use Your Information

We use the collected information for various purposes, including to:

• Process and Fulfill Orders: To process your purchases, manage your "My Cart," and facilitate either Pickup from Centre or Delivery to your Location.

• Manage Your Account: To manage your profile, update passwords, track your Credit Balance, and manage saved addresses.

• Communicate with You: To send you order updates, OTPs, and notifications regarding order processing, delivery status, and "Action Required" alerts for package finalization.

• Improve Our Services: To understand how users interact with the App so we can enhance our product offerings, pricing, and user experience.

• Security: To verify your identity, prevent fraud, and ensure the security of our App (e.g., enforcing strong password creation).

3. Disclosure of Your Information

We do not sell your personal data. We may share your information in the following situations:

• Service Providers: We share your delivery address and contact number with our delivery drivers to fulfill your order.

• Payment Processors: We share necessary transaction data with credit card processing partners to complete your purchase.

• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4. Location Data

Polygon requires access to your location to determine if you are within our delivery zones and to provide accurate delivery estimates. You can enable or disable location services at any time through your mobile device settings. However, disabling location services may prevent you from using certain features, such as selecting your delivery city or receiving deliveries.

5. Security of Your Data

We use administrative, technical, and physical security measures to protect your personal information. We require strong passwords (a mix of letters, numbers, and symbols) and store your data on secure servers. While we strive to protect your data, no method of transmission over the internet is 100% secure.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access and Update: You can review and update your personal information (including password and saved addresses) directly through the "My Account" section of the App.

• Delete Account: You may request the deletion of your account and personal data by contacting us. Please note that we may retain certain transaction records as required by law.

• Notifications: You can manage your alert preferences via your device's notification settings.

7. Children's Privacy

Our App is not intended for use by children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personally identifiable information from children. If we discover that a child has provided us with personal information, we will delete it immediately.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Polygon Holdings PVT Ltd
No. 46/42, Nawam Mawatha, Colombo 02.
Email: Info@polygon.lk
Phone: 0114313433