Privacy Policy for Nova Vendor

Effective Date: 1 January 2026

Nova Vendor (“we”, “our”, or “us”) is a seller and partner application designed to help vendors manage their business operations on the Nova platform. We are committed to protecting your privacy and ensuring transparency about how your information is collected, used, and safeguarded.

By using the Nova Vendor app, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

a. Personal Information

When you register or use Nova Vendor, we may collect:

• Name
  
  

• Phone number
  
  

• Email address
  
  

• Business/store details
  
  

• Login credentials
  
  

b. Business & Order Information

• Order details and history
  
  

• Product and pricing information
  
  

• Store activity and performance data
  
  

c. Location Information

We may collect location data to:

• Enable order fulfillment and delivery coordination
  
  

• Improve service accuracy and operational support
  
  

Location access is only used while the app is active or as permitted by your device settings.

d. Device Information

• Device type
  
  

• Operating system
  
  

• App usage data (for performance and improvements)
  
  

2. How We Use Your Information

We use collected data to:

• Manage and process orders
  
  

• Enable communication between vendors and customers
  
  

• Improve app functionality and user experience
  
  

• Provide customer support
  
  

• Monitor performance and prevent fraud
  
  

3. Data Sharing & Disclosure

We do not sell or rent your personal information.

Your data may be shared only:

• With customers for order fulfillment
  
  

• With delivery partners to complete orders
  
  

• When required by law or legal authorities
  
  

All sharing is strictly limited to operational needs.

4. Data Security

We implement appropriate technical and organizational measures to protect your data from:

• Unauthorized access
  
  

• Loss or misuse
  
  

• Alteration or disclosure
  
  

While no system is 100% secure, we continuously improve our safeguards.

5. Your Rights & Choices

You have the right to:

• Access or update your profile information
  
  

• Control app permissions (including location access)
  
  

• Request account deactivation
  
  

To make a request, contact us at the email below.

6. Third-Party Services

Nova Vendor may use trusted third-party services for analytics or infrastructure support. These services follow their own privacy policies and comply with applicable data protection laws.

7. Children’s Privacy

Nova Vendor is intended for business users only. We do not knowingly collect personal data from individuals under the age of 18.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected within the app and updated with a new effective date.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

📧 support@novaride.co.in