Privacy Policy for Nepserve

Effective Date: 20 May 2026
Last Updated: 20 May 2026

Welcome to Nepserve ("Nepserve", "we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use the Nepserve mobile application, website, and related services (collectively, the "Services").

Nepserve is a service booking platform that connects users with service providers for maintenance and repair, beauty and health services, cleaning services, appliance repair, digital services, and other related services.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Information

When you create an account or use our Services, we may collect:

• Full name

• Mobile phone number

• Email address

• Profile photo (if provided)

• Residential or service address

• Billing and payment information

• Account credentials and authentication details

1.2 Location Information

Since Nepserve provides nearby service booking functionality, we may collect:

• Precise location data (with your permission)

• Approximate location data

• Address information entered by you

Location information helps us:

• Find nearby service providers

• Display relevant services

• Improve service availability

• Manage bookings and dispatching

You may disable location access through your device settings, but certain features may not function properly.

1.3 Booking and Service Information

We collect information related to your use of the platform, including:

• Booking requests

• Booking history

• Service preferences

• Appointment schedules

• Service provider interactions

• Reviews and ratings

• Coupon usage

• Referral activities

• Booking status updates

1.4 Device and Technical Information

We may automatically collect:

• Device type

• Device identifiers

• Operating system version

• IP address

• Browser information

• App version

• Crash reports

• Usage analytics

1.5 Communications

When you contact us, we may collect:

• Emails

• Customer support requests

• Chat messages

• Feedback and complaints

2. How We Use Your Information

We use your information to:

• Create and manage your account

• Process and manage service bookings

• Connect you with nearby service providers

• Display booking status and history

• Process payments and transactions

• Provide customer support

• Manage referral and reward programs

• Deliver coupons, offers, and promotions

• Improve our Services and user experience

• Detect fraud, abuse, and security incidents

• Comply with legal obligations

• Send service-related notifications and updates

3. Referral and Earn Program

When you participate in our Refer & Earn program:

• We may collect referral information necessary to track referrals.

• Rewards are subject to applicable program terms and conditions.

• We may use referral data to prevent fraud and abuse.

You should only refer individuals who are willing to receive such invitations.

4. Sharing of Information

We may share information with:

Service Providers

To complete bookings, we may share:

• Name

• Contact information

• Service location

• Booking details

Business Partners

We may share limited information with trusted partners who help us operate our Services.

Payment Processors

Payment-related information may be shared with authorized payment service providers to process transactions securely.

Legal Requirements

We may disclose information when required by law, regulation, court order, or government authority.

Business Transfers

If Nepserve is involved in a merger, acquisition, restructuring, or asset sale, user information may be transferred as part of that transaction.

5. Data Retention

We retain personal information for as long as necessary to:

• Provide our Services

• Maintain booking records

• Comply with legal obligations

• Resolve disputes

• Enforce our agreements

When information is no longer required, we will securely delete or anonymize it where reasonably possible.

6. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your information against:

• Unauthorized access

• Loss

• Misuse

• Alteration

• Disclosure

However, no internet transmission or electronic storage system can be guaranteed to be 100% secure.

7. Your Rights and Choices

Depending on applicable laws, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Update your account information

• Request deletion of your data

• Withdraw consent where applicable

• Object to certain processing activities

To exercise your rights, please contact us using the details below.

8. Cookies and Analytics

We may use cookies, SDKs, analytics tools, and similar technologies to:

• Improve app functionality

• Understand user behavior

• Measure service performance

• Personalize user experience

You may control certain tracking technologies through your device or browser settings.

9. Children's Privacy

Nepserve is not intended for children under the age of 13 (or the minimum age required by applicable law).

We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take appropriate steps to delete such information.

10. Third-Party Services

Our Services may contain links to or integrations with third-party services. We are not responsible for the privacy practices of third parties.

Users are encouraged to review the privacy policies of any third-party services they use.

11. International Data Transfers

Your information may be processed and stored in locations where Nepserve, its service providers, or partners operate.

By using the Services, you consent to such transfers where permitted by law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When material changes are made, we will update the "Last Updated" date and may notify users through the application, website, email, or other appropriate methods.

Continued use of the Services after updates become effective constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact us:

Nepserve Support
Email: support@nepserve.com.np