1. Introduction
Welcome to Nalo. Your privacy is important to us. This Privacy Policy explains how Nalo ("we," "us," or "our") collects, uses, shares, and protects your personal information when you use our mobile application and related services (collectively, the "Service"). By creating an account or using Nalo, you agree to the terms of this Privacy Policy.
2. Age Eligibility (18+ Requirement)
Nalo is strictly restricted to users who are 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that a user under the age of 18 has created an account and provided personal information, we will take immediate steps to terminate the account and delete their information.
3. Information We Collect
To help you build meaningful connections, we need to collect certain information about you.
Information You Provide to Us:
Account Registration: When you create an account, you provide basic information such as your phone number, email address, date of birth, gender, and password.
Profile Information: This includes your photos, display name, bio, preferences, and other details you choose to share on your profile.
Chat and Communications: We process your chat messages with other users to deliver the service safely and reliably.
Information We Collect Automatically:
Usage Data (Swiping & Interactions): We collect data about how you use the app, such as the profiles you view, who you "swipe" right (like) or left (pass) on, your matches, and your online status.
Device Information: We collect information from and about the device(s) you use to access Nalo, including IP address, device ID, operating system, and app crashes.
Location Information: With your consent, we may collect your precise geolocation (latitude and longitude) to show you nearby profiles.
4. How We Use Your Information
We use your information to operate, improve, and protect our Service. Specifically, we use it to:
Create and manage your Nalo account.
Power our matchmaking algorithms to show you relevant profiles and process your "swipes."
Enable communication and chatting between matched users.
Ensure users meet the 18+ age requirement.
Improve user safety, monitor for fraudulent activity, and enforce our Terms of Service.
Respond to customer support requests.
5. How We Share Your Information
We do not sell your personal data. We only share your information in the following ways:
With Other Users: Your public profile information (photos, name, bio) and online status will be visible to other Nalo users. If you match with someone, they will see your chat messages.
With Service Providers: We use trusted third-party partners to help us operate Nalo (e.g., cloud hosting, data analytics, SMS verification). These partners are bound by strict confidentiality agreements.
For Legal Reasons: We may disclose your information if reasonably necessary to comply with a legal process, such as a court order, subpoena, or search warrant, or to protect the safety and rights of Nalo and our users.
6. Data Security
We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, loss, or misuse. However, no system is entirely secure, and we cannot guarantee the absolute security of your information.
7. Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal data, including:
Access/Update: You can access and update your profile information directly within the Nalo app.
Delete: You can delete your account and associated personal data at any time through the app settings.
Location Permissions: You can revoke Nalo's access to your device's location services at any time through your device settings, though this will impact the app's core functionality.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the "Effective Date" at the top of this policy or by sending a notification within the app.