Privacy Policy for MTS ISP
Effective Date: June 14, 2026
1. Introduction
MTS ISP is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application or customer portal. By using the app or portal, you consent to the data practices described in this policy.
2. Information We Collect
We collect specific data to provide you with internet account management and service monitoring functionalities:
Account Information:
We collect customer account details such as subscriber name, username, service number, contact information, package type, and subscription status.
Internet Usage Data:
We collect and display internet usage information, including consumed data, remaining balance, session history, connection time, and traffic volume.
Connection and Speed Information:
We collect technical service information such as current internet speed, subscribed package speed, line status, connection quality, and service availability.
Package and Speed Change Requests:
When you request to change your internet speed or package, we process the selected package, request details, and related account information to complete the requested service change.
Device and App Information:
We may collect device type, operating system version, app version, IP address, and basic technical identifiers to improve app performance and security.
App Activity:
We may monitor user interactions within the app or portal, including login activity, viewed usage reports, package changes, and support requests, to ensure system stability and improve the service.
3. How We Use Your Information
We use your information for the following purposes:
To allow users to securely log in to their MTS ISP account.
To display internet usage, consumed data, remaining balance, and connection history.
To show the current internet speed, subscribed package, and service status.
To process speed or package change requests initiated by the authorized user.
To send notifications related to subscription status, usage alerts, package changes, service issues, or important account updates.
To provide technical support, troubleshoot connection issues, and improve service quality.
To enhance application security, prevent unauthorized access, and maintain reliable service operation.
4. Third-Party Services
Our application may use trusted third-party service providers to function effectively. These services may include cloud hosting providers, analytics tools, notification services, and payment or billing integrations when applicable.
These third parties process data according to their own privacy policies and are used only to support the operation, security, and improvement of MTS ISP services.
5. Data Retention and Deletion
We retain your account, usage, billing, and technical service data only for as long as necessary to provide the services, comply with legal or regulatory obligations, resolve disputes, and maintain accurate business records.
You have the right to request the deletion of your account and associated personal data, subject to any legal, billing, or operational retention requirements. You can initiate an account deletion request by contacting our support team via the email provided below.
6. Data Security
We apply reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration.
However, no electronic transmission or storage method is completely secure, and we cannot guarantee absolute security.
7. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
info@mts.sy