Privacy Policy
Last updated: 19 May 2026
This Privacy Policy explains how Singularity Limited ("Company," "we," "us," or "our") collects, uses, discloses, and protects your Personal Data when you use the Folon mobile application, in accordance with applicable data protection laws.
1. Data Controller
Singularity Limited 138/1, Level 4, Tejgaon I/A, Dhaka 1208, Bangladesh
Email: info@singularitybd.com
Phone: +880 1727-654326
2. Definitions
Personal Data: Any information relating to an identified or identifiable natural person.
Processing: Any operation performed on Personal Data, such as collection, storage, use, and disclosure.
Data Subject: You, the individual using our Service.
Service: The mobile application "Folon."
Data Processor: A third party that processes Personal Data on our behalf.
3. Categories of Data Collected
Personal Data:
Full name
Phone number
Email address
Geographic location (Division and District)
Occupation and farm/machine details
Account & Activity Data:
Registered machine information (category, brand, model)
Spare part orders placed
Maintenance requests submitted
Relationship Manager (MR) assignment and onboarding records
Usage Data:
Device type and operating system
App usage patterns and session data
Device identifiers and diagnostic data
4. Legal Basis for Processing
We process your Personal Data based on:
Performance of a Contract — to fulfil orders and service requests
Legitimate Interests — to operate and improve the Folon platform
Legal Obligation — to comply with applicable laws and regulations
Consent — where explicitly provided by the user
5. How We Use Your Personal Data
To register and manage user accounts (Farmers and MRs)
To process spare part orders and maintenance service requests
To allow MRs to onboard and manage farmer profiles
To display machine-compatible spare parts based on registered equipment
To send order updates, service notifications, and support communications
To improve app functionality and user experience
To comply with legal and regulatory obligations
6. Sharing of Your Personal Data
We may share your data:
With service providers supporting platform operations (hosting, SMS gateway, analytics)
With authorised Relationship Managers in connection with farmer account management
During business transfers such as mergers or acquisitions
With public authorities where required by law
With your explicit consent for any other disclosed purpose
7. Data Retention
We retain your Personal Data for as long as your account is active or as needed to provide services. Account data may be retained for a reasonable period after account closure for legal, dispute resolution, or audit purposes.
8. Your Rights
You have the right to:
Access the Personal Data we hold about you
Request correction of inaccurate data
Request deletion of your data ("Right to be Forgotten")
Withdraw consent at any time
Lodge a complaint with a relevant authority
To exercise any of these rights, contact us at info@singularitybd.com.
9. Security
We implement appropriate technical and organisational measures to protect your Personal Data. No method of transmission or storage is entirely secure, and we cannot guarantee absolute security.
10. Children's Privacy
Folon is not directed at individuals under the age of 13. We do not knowingly collect data from children. If we become aware of such collection, we will take immediate steps to delete the information.
11. Third-Party Links
The app may contain links to external websites or services. We are not responsible for the privacy practices or content of those third parties.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Users will be notified of significant changes via the app or by email. We encourage you to review this policy periodically.
13. Contact Us
For any questions or concerns regarding this Privacy Policy:
Email: info@singularitybd.com
Website: https://singularitybd.com/
Phone: +880 1727-654326