Privacy Policy for CitoKart

Effective Date: 10 March 2026

CitoKart (“we,” “our,” or “us”) operates a mobile application that provides users with access to nearby stores and affordable products such as snacks, beverages, and daily essentials, with home delivery services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name

• Phone number

• Email address

• Delivery address

b. Location Data

• We collect your real-time location to:

  • Show nearby stores

  • Display relevant products

  • Enable delivery services

c. Order & Usage Data

• Products you browse or purchase (e.g., snacks, beverages like soft drinks, namkeen, chips)

• Order history

• App usage behavior

d. Device Information

• Device type

• Operating system

• App version

2. How We Use Your Information

We use your information to:

• Provide and improve our services

• Show nearby stores and available products

• Process and deliver orders

• Offer special deals and discounts

• Communicate order updates and offers

• Enhance user experience

3. Sharing of Information

We do not sell your personal data. However, we may share your data with:

• Delivery partners (to deliver your orders)

• Store vendors (to fulfill your order)

• Service providers (payment processing, analytics, etc.)

All third parties are required to protect your data.

4. Location Usage

Your location is used only to:

• Find nearby stores

• Show relevant products

• Ensure accurate delivery

You can disable location services anytime, but some features may not work properly.

5. Data Security

We implement appropriate security measures to protect your data. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

• Access your personal data

• Update or correct your information

• Request deletion of your data

To make a request, contact us at the email below.

7. Special Offers & Notifications

We may send you:

• Promotional offers

• Discounts on products

• Notifications about new deals

You can opt out anytime through app settings.

8. Children’s Privacy

CitoKart is not intended for users under the age of 13. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted within the app with a revised date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: support@citokart.online