Privacy Policy for CitoKart Rider

Effective Date: 10 March 2026

CitoKart Rider ("we", "our", or "us") respects your privacy and is committed to protecting the personal information of our delivery partners. This Privacy Policy explains how we collect, use, and safeguard your information when you use the CitoKart Rider mobile application.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name

• Phone number

• Email address

• Profile details

b. Location Data

• Real-time GPS location for delivery tracking

• Background location access (for active deliveries)

c. Device Information

• Device type and model

• Operating system

• App version

d. Order & Delivery Data

• Pickup and drop-off locations

• Delivery status

• Order history

2. How We Use Your Information

We use your information to:

• Assign and manage delivery orders

• Provide real-time tracking and navigation

• Improve app performance and user experience

• Communicate important updates and notifications

• Ensure safety, security, and fraud prevention

3. Location Tracking

CitoKart Rider collects location data to enable:

• Accurate delivery tracking

• Efficient route navigation

• Order status updates

Location data may be collected even when the app is running in the background during active deliveries.

4. Sharing of Information

We do not sell your personal information. We may share data only in the following cases:

• With customers (limited details for delivery coordination)

• With service providers supporting app functionality

• When required by law or legal processes

5. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

6. Your Rights

You have the right to:

• Access your personal data

• Request correction of inaccurate information

• Request deletion of your data (subject to legal obligations)

7. Data Retention

We retain your information only as long as necessary to:

• Provide services

• Comply with legal obligations

• Resolve disputes

8. Third-Party Services

The app may use third-party services (such as maps and analytics tools) which may collect information in accordance with their own privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected with an updated effective date.