**Last Updated:** February 03, 2026
**Eboraa Group** ("we," "our," or "us") respects the privacy of our users ("user" or "you"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, **eboraa - IT Services** (the "Application").
By using the Application, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the Application.
2. Information We Collect
We collect information to provide better IT services, ensure product delivery, and improve user experience.
When you register or place a service request, we may collect personally identifiable information, including:
* **Name:** To identify you as a user.
* **Email Address:** To send invoices, service updates, and support communications.
* **Phone Number:** For OTP verification, delivery coordination, and customer support.
We may collect information about the device you use to access the Application, including:
* Operating system version
We collect your **precise location data** solely for the purpose of:
* Identifying your service address for onsite IT support.
* Facilitating accurate product delivery to your doorstep.
* **Note:** We **do not** use your location data for advertising purposes, and we do not share it with third parties except for service fulfillment (e.g., delivery tracking).
D. Photo and Media Access
We may request access to your photo gallery or camera to allow you to upload images (e.g., photos of a product needing repair or IT setup).
* **Usage:** Uploading photos is optional and used strictly for diagnosing issues or verifying services.
* **Privacy:** These images are stored securely and are **never** shared publicly or with unauthorized third parties.
3. How We Use Your Information
We use the collected information for the following purposes:
* To facilitate product delivery and onsite IT services.
* To communicate with you regarding your orders, updates, and support requests.
* To improve the functionality, performance, and security of the Application.
* To verify your identity and prevent fraud.
4. Data Sharing and Disclosure
We are committed to protecting your data. We adhere to the following sharing policies:
* **No Selling of Data:** We do not sell, rent, trade, or share your personal information with third parties for marketing purposes.
* **Legal Obligations:** We may disclose your information where required to do so by law or subpoena.
* **Service Providers:** We may employ third-party companies (e.g., Google Firebase) to facilitate our Service, provide the Service on our behalf, or perform Service-related services. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Our Application uses third-party services that may collect information used to identify you.
* **Google Analytics for Firebase:** Used to analyze app usage and crash reporting to improve stability.
* Link to privacy policy of third-party service providers used by the app: [Google Play Services](https://policies.google.com/privacy)
We implement appropriate technical and organizational security measures to protect your personal information. However, please remember that no method of transmission over the internet or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
### 7. Children’s Privacy
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to perform necessary actions.
8. User Rights and Data Deletion
You have the right to access, update, or delete the information we have on you.
* **Request Deletion:** If you wish to delete your account and all associated data, please contact us at **eboraagroup@gmail.com**. We will process your request and delete your data from our servers within a reasonable timeframe.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.
* **App Name:** eboraa - IT Services
* **Developer:** Eboraa Group
* **Email:** eboraagroup@gmail.com
* **Phone:** +91-9889005608
* **Website:** https://eboraa.com