Effective Date: 04 May 2026
This Privacy Policy applies to the HFEOpstream ("Application"), developed and published by Softel Technologies Inc ("Service Provider").
HFEOpstream is a Computerized Maintenance Management System (CMMS) designed to help organizations manage assets, preventive maintenance, breakdown maintenance, work orders, inventory, inspections, and maintenance operations efficiently.
By downloading, accessing, or using the Application, you agree to this Privacy Policy and Terms & Conditions.
The Application collects information to provide maintenance management services and improve system performance.
Device IP address
Device type and operating system
Device identifiers
Application version
App usage information (pages visited, timestamps, session duration)
Error logs and crash reports
Performance analytics
The Application may collect:
Name
Mobile number
Employee details
Email address
Department
Work orders
Job cards
Maintenance records
Equipment information
Asset information
Inventory information
Images uploaded through the Application
Other operational information required for maintenance management
This information is collected strictly for providing CMMS services.
The collected information is used to:
Manage Preventive Maintenance (PM)
Manage Breakdown Maintenance (BM)
Manage Maintenance Calls (MC)
Manage Work Orders
Track Assets and Equipment
Manage Inventory and Spare Parts
Generate Dashboards and Reports
Improve Application Performance
Provide Technical Support
Maintain System Security
Send Application Notifications
The Application does not collect precise real-time GPS location data.
If future features require location access, permission will be requested before any location information is collected.
The Application does not use Artificial Intelligence (AI) or Machine Learning to process personal user information.
The Application may use trusted third-party services, including:
Google Play Services
Firebase Cloud Messaging (if enabled)
Firebase Crashlytics (if enabled)
Firebase Analytics (if enabled)
These third-party services may collect information according to their own privacy policies.
Softel Technologies Inc does not sell, rent, or trade user information.
Information may only be shared:
To comply with legal obligations
To prevent fraud or security threats
With authorized service providers under confidentiality agreements
With your organization for operational purposes
Information is retained:
During active usage of the Application
For legitimate operational requirements
As required by applicable laws
To request deletion of your data, please contact:
Email: herofutureenergy@gmail.com
Users may:
Uninstall the Application at any time
Request correction of inaccurate information
Request deletion of their personal information by contacting the Service Provider
The Application is intended for authorized business users.
It is not intended for children under 13 years of age.
We do not knowingly collect personal information from children.
We implement reasonable security measures including:
HTTPS/SSL encrypted communication
Authentication and authorization controls
Restricted data access
Organizational and technical safeguards
Although we strive to protect user information, no method of electronic transmission or storage is completely secure.
By using the Application, you agree:
To provide accurate and authorized information
To maintain the confidentiality of your login credentials
Not to misuse or attempt unauthorized access
To use the Application only for legitimate business purposes
All intellectual property rights relating to HFEOpstream, including software, graphics, logos, content, source code, and documentation, belong to Softel Technologies Inc or its licensors.
Unauthorized copying, modification, reverse engineering, redistribution, or reproduction is prohibited.
The Application requires an active internet connection.
Softel Technologies Inc is not responsible for:
Network failures
Internet connectivity issues
Mobile data charges
Service interruptions caused by third-party providers
Softel Technologies Inc shall not be liable for:
Data loss
Business interruption
System downtime
Indirect or consequential damages
Losses resulting from misuse of the Application
The Application is provided on an "as available" basis.
Softel Technologies Inc may:
Update Application features
Improve security
Modify this Privacy Policy
Any updates will be published on this page with a revised effective date.
Continued use of the Application constitutes acceptance of the updated Privacy Policy.
Softel Technologies Inc may suspend or terminate access if:
These Terms are violated
Unauthorized usage is detected
Security risks are identified
Upon termination, users must discontinue use of the Application.
This Privacy Policy shall be governed by the laws of India.
By installing or using HFEOpstream, you acknowledge that:
You have read this Privacy Policy.
You understand how your information is collected and used.
You consent to the collection and use of your information as described in this Privacy Policy.
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
Application: HFEOpstream
Developer / Publisher: Softel Technologies Inc
Email: herofutureenergy@gmail.com
End of Legal Policy