Effective Date: September 11, 2026 | Last Updated: September 11, 2026
Welcome to AlwayService ("we", "our", or "us"). We respect your privacy and are committed to protecting the personal information you share with us when you use our mobile application and related home appliance service platform (collectively, the "Service").
## 1. Information We Collect
When you use AlwayService, we collect information to provide, improve, and secure our services:
- Personal Information: Full name, phone number, email address, and account credentials created during signup or OTP authentication.
- Location Data: Device GPS location (when permission is granted) to accurately auto-fill service delivery addresses and match you with nearby service technicians.
- Service & Address Details: House/flat address, landmark, pincode, service requested (AC, Washing Machine, Refrigerator, Geyser, Microwave, etc.), preferred time slots, and special technician notes.
- Support & Communications: Tickets raised for warranty claims, customer service chats, feedback ratings, and reviews submitted.
- Device & Usage Information: Device ID, OS version, app performance logs, and push notification tokens to send booking status updates.
## 2. How We Use Your Information
We use the collected information for the following business purposes:
- To process, schedule, and fulfill home appliance repair and maintenance bookings.
- To verify user identity via OTP authentication.
- To assign certified technicians to your location.
- To communicate booking updates, status notifications, and customer support resolutions.
- To process support tickets and warranty claims.
- To improve app functionality, performance, and user experience.
## 3. Data Sharing & Third-Party Services
We do not sell, rent, or trade your personal information. We share data only with trusted service providers necessary to operate the platform:
- Firebase Services (Google LLC): Used for secure user authentication, real-time Firestore database storage, and push notifications.
- Assigned Technicians: Your name, service address, phone number, and issue notes are shared strictly with the assigned technician to fulfill your requested service.
- Legal Requirements: We may disclose information if required by law or to protect the safety and rights of users.
## 4. Data Security
We implement robust administrative, technical, and physical security measures (including SSL/TLS encryption and Firebase security rules) to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
## 5. Data Retention & Account Deletion
We retain your personal data for as long as your account is active or as necessary to provide service and comply with legal obligations. You have the right to request deletion of your account and personal data at any time by contacting our support team at support@alwayservice.com.
## 6. Permissions Requested
Our app requests the following Android device permissions only when required:
- ACCESS_FINE_LOCATION & ACCESS_COARSE_LOCATION: To detect current location for quick address auto-fill.
- VIBRATE & WAKE_LOCK: To notify you when a technician is assigned or a booking status changes.
## 7. Children's Privacy
AlwayService is not directed toward children under 13 years of age. We do not knowingly collect personal information from children under 13.
## 8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date".
## 9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
AlwayService Support Team
Email: alwayservice786@gmail.com