PRIVACY POLICY
Online Legal Consultation / Consult a Lawyer
Last updated: February 7, 2026
1. INTRODUCTION
This Privacy Policy describes how information is collected, used, stored, and protected from users who access or use the mobile application and/or digital platform Online Legal Consultation / Consult a Lawyer (hereinafter, the “App”).
By using the App, the user expressly agrees to the practices described in this Privacy Policy.
2. DATA CONTROLLER
Data Controller: Acamue
Address: Condado, Quito, Ecuador
Country: Ecuador
Contact Email: aplicacionesacamue@gmail.com
The Data Controller determines the purposes and means of processing personal data in accordance with this Policy.
3. INFORMATION WE COLLECT
3.1 Account Information
We collect basic information necessary to create and manage a user account, such as:
Email address
Authentication credentials
Technical identifiers associated with the account
This information is used exclusively for authentication, access control, security, and service management.
3.2 Legal Consultation Content
Users may voluntarily submit text when making legal inquiries through the App.
Users must avoid sharing sensitive information, including but not limited to:
Government-issued identification numbers
Full physical addresses
Banking or financial data
Sensitive medical information
Official or confidential documents
The App is not responsible for sensitive data voluntarily shared by users within consultation content.
3.3 Technical and Usage Data
The App may automatically collect basic technical information, such as:
Device type
Operating system
Language settings
Aggregated usage and performance data
This information is used solely for technical, statistical, and service improvement purposes.
3.4 Advertising Data
The App displays advertisements through Google AdMob, which may:
Collect device identifiers
Use cookies or similar technologies
Display personalized or non-personalized ads
Users may manage ad preferences through their Google account settings or by visiting:
https://adssettings.google.com
3.5 Cookies, Tokens, and Tracking Technologies
The App uses:
Authentication tokens (Firebase Authentication)
Session identifiers
Language and preference settings
We do not use third-party cookies for direct marketing purposes beyond the services described in this Policy.
4. THIRD-PARTY SERVICES
The App uses the following third-party services, which may process data in accordance with their own privacy policies:
Firebase / Firestore (Google): data storage and authentication
Firebase Cloud Messaging (FCM): push notifications
Google AdMob: advertising services
OpenAI API (ChatGPT): AI-assisted processing of consultation content when additional support is required
Each service operates under its own privacy policy and terms.
5. USE OF ARTIFICIAL INTELLIGENCE
The App may use Artificial Intelligence (AI) partially and not permanently, only when sufficient information is not available to support a legal response.
Key points:
AI is used solely as an auxiliary, informational tool
Not all consultations are processed using AI
Only the textual content of the consultation is shared with AI systems
No account data or personal identifiers are sent to AI systems
When AI is used:
Content may be processed through the OpenAI API
OpenAI may retain and process such data according to its own privacy policy:
https://openai.com/policies/privacy-policy
The App does not control OpenAI’s internal data handling practices.
6. DATA SEPARATION
The App maintains a logical and technical separation between:
Account data (identification and access)
Legal consultation content
Account data is never processed by AI systems.
7. PURPOSES OF DATA PROCESSING
Data collected is used to:
Enable access to and use of the App
Process legal consultations for informational purposes
Send service-related notifications
Display advertisements
Improve service stability and functionality
Comply with applicable legal obligations
8. NO PROFESSIONAL CONFIDENTIALITY
Use of the App does not create an attorney–client or notary–client relationship.
Therefore:
No professional legal privilege applies
Legal confidentiality is not guaranteed
Information shared does not receive protections associated with formal legal counsel
9. DATA RETENTION
Account data is retained while the account remains active
Consultation content is retained for a maximum period of 5 years, unless earlier deletion is requested or legally required
Users may request account and data deletion by contacting:
📧 aplicacionesacamue@gmail.com
10. INTERNATIONAL DATA TRANSFERS
Due to the international nature of the App, data may be stored or processed on servers located outside the user’s country of residence.
By using the App, users expressly consent to such international data transfers.
11. DATA SECURITY
We apply reasonable technical and organizational measures to protect data against unauthorized access, alteration, or loss.
However, no system is completely secure, and absolute security cannot be guaranteed.
12. USER RIGHTS
Subject to applicable law, users may exercise the following rights:
Right of access
Right to rectification
Right to erasure
Right to data portability
Right to object to processing
Right to restrict processing
Right to opt out of the sale of personal data (CCPA)
Requests may be submitted to:
📧 aplicacionesacamue@gmail.com
13. MINORS
The App is not intended for use by minors.
We do not knowingly collect personal data from minors.
14. CHANGES TO THIS POLICY
The Data Controller reserves the right to modify this Privacy Policy at any time.
Changes become effective upon publication.
Continued use of the App constitutes acceptance of the updated Policy.
15. GOVERNING LAW
This Privacy Policy is governed by the laws of Ecuador.
In the event of conflict with applicable local regulations (including GDPR, CCPA, or similar laws), the provisions most protective of the user shall prevail.
16. CONTACT
For any questions regarding this Privacy Policy:
📧 aplicacionesacamue@gmail.com