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GENERAL QUESTIONS
GENERAL QUESTIONS
Q: What areas do you serve?
A: We proudly serve clients throughout Salt Lake City, Davis, Weber, Wasatch, Utah Counties, and surrounding areas.
Q: What types of properties do you clean?
A: We provide services for single-family homes, condos, and luxury estates, as well as commercial services for offices, storefronts, and multi-unit buildings. We offer customizable packages depending on your needs and preferences.
Q: Are you licensed and insured?
A: Yes. ✅ Pristine Exteriors LLC is fully licensed and insured for your peace of mind and property protection.
Q: How often should I have my windows cleaned?
A: Most homes benefit from four to six cleanings per year. Businesses often schedule our monthly service option to maintain a pristine appearance.
Q: What weather conditions affect service?
A: Light conditions usually don't interfere, but high winds, heavy storms, or freezing temperatures may require rescheduling.
BOOKING & ESTIMATES
BOOKING & ESTIMATES
Q: How do I request a quote?
A: Click “REQUEST YOUR FREE QUOTE” anywhere on our site to complete a quick Google Form, or call/text us directly at 801-604-8339📱We try to respond within 24 hours.
Q: Are estimates free?
A: Yes — every quote is complimentary and comes with no obligation.
Q: What information should I provide for an estimate?
A: Property type, approximate square footage, number of windows, and any specialty cleaning needs (such as post-construction or hard-water removal).
Q: Do you visit the property before quoting?
A: For larger homes or commercial jobs, we prefer a short on-site visit to ensure an accurate, fair estimate.
Q: How far in advance should I book? 🗓️
A: During peak spring and fall seasons, we recommend scheduling 1–2 weeks ahead. Emergency and same-week appointments may be available.
SERVICES & QUALITY
SERVICES & QUALITY
Q: What cleaning methods do you use?
A: We use professional-grade equipment and eco-friendly solutions that leave properties spotless and streak-free.
Q: Do you clean both interior and exterior windows?
A: Absolutely. We offer full-service cleaning for inside and outside glass, screens, tracks, and frames.
Q: Do you handle post-construction or renovation cleanup?
A: Yes. We safely remove silicone, cement, stucco, paint overspray, and adhesives from newly built or remodeled properties.
Q: Can you remove hard-water stains? 💦
A: Yes. Our specialty treatments break down mineral deposits and restore clarity without scratching the glass.
Q: Do you clean solar panels, mirrors, or skylights?
A: We can include those surfaces in your quote — just mention them when booking.
PROFESSIONALISM & SAFETY
PROFESSIONALISM & SAFETY
Q: Who will be cleaning my property? 👷
A: Every project is personally overseen by owner Jamison Johnson or a trained team member who upholds our quality standards.
Q: How do you ensure safety on the job?
A: Our technicians use professional equipment and practice safety procedures compliant with OSHA guidelines.
Q: Do your cleaning products harm landscaping or pets? 🐕
A: No. All products are biodegradable and safe for plants, pets, and family environments.
Q: Do you guarantee satisfaction?
A: Yes — every job is backed by our Pristine Promise: if you’re not 100% satisfied, we’ll return and make it right.
CRAFTSMANSHIP & WARRANTY
CRAFTSMANSHIP & WARRANTY
Q: What is the Pristine Promise warranty?💎
A: We guarantee your windows will remain streak-free for up to seven days after cleaning. If spots appear due to our process, we’ll re-clean at no charge.
Q: Do you offer ongoing maintenance plans?
A: Yes — custom seasonal and quarterly plans are available for both residential and commercial clients.
Q: What forms of payment do you accept? 💵
A: We accept cash, check, Venmo, and major credit cards. Invoices are provided for every service.
Q: Can I refer a friend?
A: Absolutely! Ask about our referral rewards — you’ll both receive discounts on your next cleaning.
Q: How do I contact you for questions or rescheduling?
A: Call or text 801-604-8339 📱 or email us at pristineext23@gmail.com 📩 We respond promptly during business hours.
Still have questions?
Reach out anytime — we’re happy to help.
Because at Pristine Exteriors LLC,
your view truly matters to us.
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