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A brief history
A brief history
PrimeCX offers flexible, reliable customer experience solutions designed for growing D2C and e-commerce brands. You can choose a shared support team or a dedicated executive, and add reputation and moderation services as your brand grows.
Customer Support Operations
Customer Support Operations
PrimeCX provides end-to-end customer support operations across WhatsApp, email, and social messaging platforms. Our teams manage customer inquiries, complaints order tracking, delivery issues, returns, refunds, product questions, and escalations within your existing systems and tools.
Includes:
Multi-channel support (WhatsApp, DMs, Email)
Order and delivery queries
Returns, refunds, and exchanges
Complaint handling and escalation
Daily tracking and reporting
Content Moderation
Content Moderation
We help brands maintain a safe, professional, and credible digital presence through policy-driven content moderation. We review and manage user-generated content across platforms, remove spam and abusive material and escalate sensitive or high-risk issues through defined workflows.
Includes:
Removal of Spam, illicit and abuse
Photo & Video moderation
Comment moderation
Flagging sensitive or risky content
Responding to genuine customer questions
Escalation of critical issues
Building Trust & Safety teams, systems
Reputation Management
Reputation Management
Managing your online reviews across Google and other platforms to protect and strengthen your brand’s reputation. We monitor feedback, respond professionally, escalate critical complaints, and provide insights into recurring customer experience issues that impact your business.
Includes:
Google and platform review monitoring
Professional replies to reviews
Escalation of serious complaints
Monthly reputation summary
Improvement insights
Push Notification Management
Push Notification Management
Our team designs and manages targeted push notification strategies to drive engagement, retention, and conversion. We oversee messaging strategy, copywriting, audience segmentation, scheduling, trigger-based campaigns, and performance optimization to ensure every communication adds value.
Includes:
Push notification copywriting (promotional, transactional, and re-engagement)
Campaign planning and messaging calendar
Audience segmentation and targeting
Trigger-based notifications (cart, inactivity, order updates, etc.)
Scheduling and delivery management
Performance tracking and optimization insights
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