# PrimeTalker — Privacy Policy
**Last Updated: March 13, 2026**
Your privacy is important to us. This Privacy Policy describes how PrimeTalker ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use the PrimeTalker mobile application and related services (collectively, the "App"). By accessing or using the App, you agree to the terms outlined in this Privacy Policy. If you do not agree with this policy, please do not use the App.
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## 1. Information We Collect
We collect information from you in the following ways:
### 1.1 Information You Provide Directly
- **Phone Number:** When you register for an account, we collect your mobile phone number for identity verification via one-time password (OTP) authentication.
- **Profile Information:** Any display name, profile picture, or preferences you configure within the App.
- **Chat Messages:** Messages exchanged through the App are encrypted during transmission and stored in encrypted form in our databases to help protect user privacy and security. Certain communication-related data may be temporarily processed through trusted third-party providers, including Google APIs, Firebase, and Twilio to enable messaging, speech recognition, translation, notifications, and related App functionality.
- **Voice and Video Data:** Audio and video streams during calls. This data is transmitted in real-time and is not stored on our servers after the call ends.
- **Contacts:** If you grant permission, we access your device contacts to help you find and connect with other PrimeTalker users. We do not upload or store your entire contact list on our servers.
### 1.2 Information Collected Automatically
- **Device Information:** Device identifiers (device ID), operating system version, device model, and app version.
- **Push Notification Tokens:** Firebase Cloud Messaging (FCM) tokens to deliver push notifications such as incoming call alerts and chat messages.
- **Usage Data:** Information about how you interact with the App, including call duration, call type (voice or video), feature usage, and session data.
- **Network Information:** Network state and connectivity status to optimize call quality and app performance.
### 1.3 Information Collected During Calls
- Speech-to-Text Data: When you use live captions, speech recognition, or translation features, audio data may be securely processed through trusted third-party services such as Google Cloud APIs to provide speech recognition and multilingual communication functionality. This processing occurs in real time and data is not permanently stored by us unless required for operational, security, or legal purposes.
- Translation Data: Transcribed text may be temporarily processed through translation providers to support real-time multilingual communication features.
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## 2. How We Use Your Information
We use the information we collect for the following purposes:
- **To provide and operate the App**, including enabling voice calls, video calls, messaging, and real-time translation features.
- **To authenticate your identity** via OTP verification when you sign up or log in.
- **To deliver push notifications**, such as incoming call alerts, missed call notifications, and new message alerts.
- **To enable contact discovery**, allowing you to find and connect with other registered users.
- **To provide live captions and translations** during calls by processing audio through speech recognition and translation services.
- **To improve and optimize the App**, including analyzing usage patterns, diagnosing technical issues, and enhancing call quality.
- **To maintain security**, including detecting and preventing fraud, unauthorized access, and other malicious activity.
- **To manage user sessions** and maintain your authentication state across devices.
- **To communicate with you** regarding service updates, security alerts, and support inquiries.
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## 3. How We Disclose Your Information
We do not sell your personal information to third parties. We may share your information in the following limited circumstances:
### 3.1 Third-Party Service Providers
We use trusted third-party service providers to help us operate and improve the App. These providers have access to your information only to the extent necessary to perform their functions and are obligated to protect your data:
| Service Provider | Purpose | Data Shared |
|---|---|---|
| **Twilio** | Voice/video calling infrastructure and OTP verification | Phone number, call metadata, audio/video streams |
| **Google Cloud** | Speech recognition and translation services | Audio data processed in real time for captions and translation |
| **Firebase (Google)** | Push notifications and cloud messaging | FCM tokens, device identifiers |
### 3.2 Legal and Compliance
We may disclose your information if required to do so by law or in response to valid legal requests, such as:
- To comply with a legal obligation, court order, or government request.
- To protect and defend the rights, property, or safety of PrimeTalker, our users, or the public.
- To investigate potential violations of our Terms of Service.
### 3.3 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change and ensure continued protection of your data.
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## 4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption and Secure Storage: Data transmitted between your device and our services is protected using industry-standard HTTPS/TLS encryption. Sensitive information stored in our databases is maintained in encrypted form to help protect against unauthorized access.
- **Secure Authentication:** We use OTP-based phone verification and JWT tokens with session management to secure your account.
- **Encrypted Connections:** All data transmitted between your device and our servers is encrypted using HTTPS/TLS.
- **Session Management:** Sessions are device-bound and can be revoked. Refresh tokens are hashed before storage.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure.
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## 5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy:
- **Account Data:** Retained for as long as your account is active. You may request deletion at any time.
- **Session Data:** Access tokens expire after 60 minutes. Refresh tokens expire after 90 days.
- **Call Data:** Audio and video streams are transmitted in real-time and are not stored after the call ends. Transcription data for live captions is processed in real-time and is not permanently stored.
- **Chat Messages:** Stored locally on your device in encrypted form. Server-side message data is retained only until delivery is confirmed.
- **FCM Tokens:** Updated when you log in and removed when you log out or delete your account.
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## 6. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- **Access:** Request a copy of the personal information we hold about you.
- **Correction:** Request correction of inaccurate or incomplete personal information.
- **Deletion:** Request deletion of your personal information and account.
- **Withdraw Consent:** Revoke permissions (camera, microphone, contacts) through your device settings at any time.
- **Opt-Out of Notifications:** Disable push notifications through your device settings or within the App.
- **Data Portability:** Request your data in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.
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## 7. Device Permissions
The App may request the following permissions on your device. You can manage these permissions through your device settings:
| Permission | Purpose |
|---|---|
| **Microphone** | Required for voice calls and live speech-to-text during calls |
| **Camera** | Required for video calls |
| **Contacts** | Used to discover other PrimeTalker users in your contact list |
| **Phone** | Used to manage call interactions |
| **Bluetooth** | Used to support Bluetooth audio devices during calls |
| **Notifications** | Used to alert you of incoming calls, messages, and other events |
| **Internet/Network** | Required for all core functionality (calls, messages, authentication) |
You may revoke any of these permissions at any time through your device settings. Please note that revoking certain permissions may limit the functionality of the App.
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## 8. Children's Privacy
PrimeTalker is not intended for use by children under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children under this age. If we learn that we have inadvertently collected information from a child under 13, we will take steps to delete that information promptly. If you believe a child has provided us with personal data, please contact us immediately.
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## 9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. Our servers and third-party service providers may be located in different jurisdictions. By using the App, you consent to the transfer of your data to these locations. We take appropriate steps to ensure that your data is treated securely and in accordance with this Privacy Policy regardless of where it is processed.
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## 10. Third-Party Links and Services
The App contains links to or integrations with third-party services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through the App.
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## 11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:
- Posting the updated policy within the App.
- Updating the "Last Updated" date at the top of this policy.
- Sending a push notification or in-app alert for significant changes.
Your continued use of the App after any changes constitutes your acceptance of the updated Privacy Policy.
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## 12. Account Deletion
You may request deletion of your PrimeTalker account at any time through the App settings or by contacting us.
When your account is deleted:
- Your profile information and authentication data will be permanently removed.
- Active sessions and tokens will be revoked.
- Stored message data pending delivery will be deleted.
- Certain information may be retained temporarily where required for legal, security, fraud prevention, or compliance purposes.
You may also request deletion by contacting us at:
primecontact@primetalker.com
## 13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- **Email:** [primecontact@primetalker.com]
- **Website**: https://cbs-corp.com
We will respond to your inquiry within a reasonable timeframe and in accordance with applicable data protection laws.
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*This Privacy Policy is effective as of 2026.*