Policies 

Privacy Policy

• Client information (name, address, phone number, email) is kept confidential and handled with privacy and sensitivity in strict accordance with GDPR guidelines.

• We do not share your information with any third parties.
  
  

• Information is only used to deliver our products and services, and in order to communicate professionally.

• Information inputted on any forms within our website or filled out in person will be deleted/disposed of in strict accordance with GDPR guidelines after use.

Zero Tolerance Abuse & Safety Policy

At Precision Pro Cleaning, the safety and well-being of our staff and clients is our top priority. We operate on a zero tolerance policy regarding abuse, harassment, threats, or violence from clients or anyone on the premises.

Client Responsibilities

• Treat our staff with respect at all times.
  
  

• Ensure the environment is safe and free from hazards, including aggressive pets.
  
  

• Inform us of any potential risks before the appointment.
  
  

Prohibited Conduct

• Physical violence or threats of violence.
  
  

• Verbal abuse, aggressive language, or harassment.
  
  

• Discriminatory behaviour of any kind.
  
  

• Interfering with staff while they work or attempting to intimidate them.
  
  

Consequences

• Work may be stopped immediately, and the Cleaner may leave the premises.
  
  

• Future services may be permanently cancelled.
  
  

• Incidents may be reported to the police if threats, violence, or harassment occur.
  
  

• Payment for work completed or scheduled may still be required.
  
  

Our Commitment

We are committed to providing a professional and safe cleaning service. By booking or using our services, clients acknowledge and agree to comply with this policy. Failure to do so may result in immediate revocation of services and potential legal action.

Payment Policy

• Payment is due at the completion of the job unless otherwise agreed.
  
  

• Accepted payment methods: Cash or bank transfer.
  
  

• Late payments may incur additional charges, and repeated late payments may result in termination of our services.
  
  

• Refunds for completed work are generally not offered, except where legally required or agreed.

Cancellation & Rescheduling Policy

• Clients must give at least 24 hours notice to cancel or reschedule.

• Late cancellations or “no-shows” will be charged up to 100% of the quoted fee.

• Repeated cancellations, even where the required notice period has been provided, may result in the withdrawal of our services at our discretion.

• Emergencies, cancellations or rescheduling on our side will be communicated promptly, and we will reschedule at the earliest convenience.

Service Scope & Limitations 

• Our services cover homes, businesses, and holiday lets.
  
  

• Tasks not included: major repairs, heavy construction cleanup, or any tasks which the cleaner deems unsafe e.g. cleaning exterior windows & tasks which require climbing on anything other than our own stepladder.
  
  

• Services are provided only within our geographic coverage area. This is a 15 mile radius of Bridlington.

Health And Safety

• Clients must inform us of hazards, pets, or allergies before we arrive.
  
  

• Staff follow strict health and safety procedures and use approved methods, to make eco-friendly yet highly effective cleaning products.  Clients are welcome to provide their own cleaning products for the cleaner to use if they prefer.
  
  

• Clients must ensure a safe working environment.

Damage & Liability Policy

• We take great care to avoid damage, but clients must notify us of any pre-existing damage before the job.
  
  

• We are liable for direct damage caused by negligence, but not for normal wear or fragile items.
  
  

• Any disputes over damage will be handled promptly and professionally.

• We are fully insured for all of our cleaning services, for your peace of mind.

Minimum service policy

At Precision Pro Cleaning, we are committed to delivering a high-quality, thorough, and professional cleaning service on every visit. To ensure we can maintain these standards and operate efficiently, the following minimum service policy applies:

Minimum Booking Duration

• All standard cleans and deep cleans are subject to a minimum booking of 2 hours per visit.

• This allows sufficient time to complete work to our professional standard without compromising quality.

Short-Duration Work

Jobs estimated to take less than 1 hour may:

• Be politely declined, or

• Be accepted at our discretion, subject to a minimum 2-hour charge (or an equivalent supplement fee to meet the 2-hour minimum).

Reason for Policy

This policy ensures:

• Consistent service quality across all jobs

• Fair allocation of travel time, equipment setup, and operational costs

• Reliable scheduling for all clients

Client Agreement

By booking a service with Precision Pro Cleaning, clients acknowledge and agree to this minimum service requirement and any applicable charges.

If you are unsure whether your job meets the minimum requirement, please feel free to get in touch—we’re always happy to advise and find a solution where possible.

Feedback & Complaints Policy 

Here at Precision Pro Cleaning, we take pride in maintaining a high level of professionalism at all times and we’re committed to constant improvement. Because of this, we welcome all forms of feedback — good or bad. Your comments help us grow, refine our standards, and continue delivering the best service possible. 

• We welcome feedback and will address complaints within 5 working days.
  
  

• If a job is unsatisfactory, we will discuss a redo or refund where appropriate.
  
  

• Feedback helps us improve our service, and we take all concerns seriously.

You can make any complaints and provide feedback both over the phone on 07985005766, or by emailing us at alex@precisionprocleaning.co.uk. You can also give us a review on Google Businesses.

FAQ's

What areas do you cover?

We operate across Bridlington and the surrounding areas. If you’re unsure whether you’re within our service range, just get in touch and we’ll confirm.

Do you supply your own cleaning products and equipment?

We bring all cleaning products, cloths, and disposable materials as standard on our rates from £18 per hour. 

Our rates from £15 per hour exclude cleaning products, which must be provided by the client. A recommended list of suitable products will be shared with you prior to your visit. 

For hygiene reasons we do not bring main tools such as vacuums and mops, unless specifically requested. Most clients prefer us to use their own equipment to avoid cross-contamination and pet allergies.
If you do need us to bring a vacuum or mop, we absolutely can — we just confirm this during the initial assessment call.

Can I request that you use my own products instead?

Yes. If you prefer us to use your own products (for allergy, scent, cost or sensitivity reasons), you can let us know during the initial quote call.

What services do you offer?

We provide regular domestic cleans, deep cleans, end-of-tenancy cleaning, commercial and office cleaning, one-off intensive or standard cleans, and full holiday-let/Airbnb changeovers. Please note that for holiday-lets/Airbnb changeovers, laundry facilities must be provided by the customer at the address. 

How do I book a clean?

You can call, message, email or WhatsApp us. Alternatively, you can complete the callback form on our website so we can get back to you. We’ll carry out a quick phone assessment, ask about your cleaning preferences (including products and equipment), and provide a clear quote based off pictures and videos.

How do you price your services?

We offer both hourly rates and fixed-price options depending on the job. All costs are quoted upfront so you know exactly what you’re paying for. No false promises or hidden prices. Just honest, direct and clear communication.

Do I need to be home while you clean?

No. You can be home or out — whichever is more convenient. Access can be arranged in any way that suits you, and your property will always be treated with care and professionalism.

Are you insured?

Yes. We are fully insured for domestic and commercial cleaning work.

Do you clean holiday lets and Airbnbs?

Yes. We provide thorough holiday-let turnaround services including bed changes, linen management (if provided), and restocking essentials upon request.

Can I request specific tasks or priority areas?

Absolutely. Our service is tailored to your needs. You can outline any specific tasks during booking or leave a list for us on the day. Please note that to provide an accurate quote, these tailored tasks will need to be discussed when we provide you with the inital phone assessment.

Do you offer weekly or fortnightly regular cleaning slots?

Yes. We can arrange a consistent weekly, fortnightly, or monthly schedule depending on your needs.

What payment methods do you accept?

We accept bank transfer and cash.

What is your cancellation policy?

We ask for at least 24 hours’ notice for cancellations or rescheduling so we can manage our diary effectively. For further information, please refer to our cancellation and rescheduling policy above.