Projects

Project 1

Merger for leading US Banks-

• Prasanna served as a key liaison between Enterprise Technology Incentive Compensation Team(ICM), Data and Technology Services (DTS) and other lines of businesses (LOBs).

• Prasanna established project and work requests requirements using document, business process and workflow analysis. He ensured all stakeholders are involved in requirements gathering activities. The requirements document is a working document, written at a non-technical level for both the key business and technical stakeholders to serve as the basis for supporting technical specifications and test case development

• Prasanna planned, elicited, captured, analyzed and validatde business, functional and technical requirements.

• Prasanna prepared user interface diagrams, business process and workflow diagrams in support of small work requests (enhancements) or large-scale project implementations.

• Prasanna developed and maintained effective working relationships with business process owners and other stakeholders to develop acceptance criteria and a plan to facilitate user acceptance testing of a solution that meets the business requirements.

• Prasanna assisted and coordinated pre-planning activities (business case, project estimate, project risk assessment, stakeholder analysis, draft charter).

• Prasanna facilitated routine meetings with business stakeholders to provide updates on in-flight initiatives.

Project 2

Go to Common for leading US Bank-

• Required to support monthly site releases and juggle multiple priorities throughout the Testing lifecycle (Change Request phase through implementation phase) collaborating with application developers, Business and project teams.

• Improve insights on key business metrics through managed reports, dashboards, multi-dimensional analysis, ad-hoc querying and visualizations.

Project 3

Account Management/ client Services for leading US Bank-

Lead Analyst for Quarterly releases for Banking Features

• Implementation coordinator for customer account, ATM features and Payment services module.

• Performed as an analytical, independent thinker and knowledgeable enough about the business to support system users and test the system in place of stakeholders who are unavailable to do so themselves.

• To ensure transparency of development process and project performance, to coordinate escalation and issue resolution, to facilitate decision making, and to build trust.

Project 4

ICMS, JFP Platform and Global Internet at Citibank-

As a Lead on Global ICMS Product Test team, Prasanna successfully tested and certified 66 ICMS enhancements so far this year, 10% more than the same period in 2014. Exceeded business expectations.

• Prasanna worked on content management solution for 18 Global and regional projects, include 11 Global Projects and 7 regional projects. Provided content management platform for Citi to deliver remarkable customer experience and digital services, include Global Mobile and other Global and regional digital programs, with faster time to customer. Exceeded business expectations.

• Prasanna worked on 48 ICMS enhancements to automate content operation tasks, and will save or avoid 2,746 hours/month in content operations across all countries. Exceeded business expectations.

• Prasanna stepped up, and volunteered to document Retrospective findings, and made great contribution to the improvements of Agile methodology for ICMS work stream. This greatly improved quality and productivity of ICMS work stream. Exceeded business expectations.

• Prasanna always proactively follows up with partner teams on the resolution of defects in a timely manner. This was a big help to ensure ICMS releases completed on time.

© Prasanna Daptardar