🔐 Privacy Policy

Prasanna Caterers – FAMT Mess App

Effective Date: 1 January 2026

1. Introduction

Welcome to Prasanna Caterers – FAMT Mess App , operated by Prasanna Caterers.

Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our App.

By accessing or using this App, you agree to the terms described in this Privacy Policy.

2. Information We Collect

We collect only the information that is necessary to provide mess-related services smoothly and efficiently.

2.1 Personal Information

We may collect:

• Full Name

• Mobile Number

• Email Address

• College / Mess-related identification details
  
  

This information is collected only when voluntarily provided by the user.

2.2 App Usage Information

We may collect limited usage data such as:

• Pages/screens visited

• Actions performed inside the app

• App interaction patterns
  
  

This helps us improve app performance and user experience.

2.3 Device & Technical Information

To ensure smooth functioning, we may collect:

• Device model

• Android OS version

• App version

• Crash logs (if any)
  
  

⚠️ This data does not personally identify you.

3. How We Use Your Information

We use your information strictly for legitimate purposes such as:

• Managing mess services and user records

• Providing service-related notifications and updates

• Improving app functionality and performance

• Fixing bugs and technical issues

• Communicating important announcements
  
  

We do not use your data for advertising or marketing purposes.

4. Data Sharing & Disclosure

We respect your trust.

• ❌ We do not sell, rent, or trade your personal data

• ❌ We do not share data with third parties
  
  

Data may only be disclosed:

• If required by law

• To comply with legal obligations

• To protect the rights, safety, or property of users or the service provider
  
  

5. Data Storage & Security

We implement appropriate technical and organizational security measures to protect your data, including:

• Secure servers

• Encrypted data transmission (HTTPS)

• Restricted access to authorized personnel only
  
  

While we strive to protect your data, no method of transmission over the internet is 100% secure.

6. Data Retention & Deletion

• User data is retained only for as long as necessary to provide mess-related services

• Users may request deletion of their personal data at any time
  
  

📩 To request data deletion, contact us using the details provided below.

7. User Rights

As a user, you have the right to:

• Access your personal information

• Request correction of incorrect data

• Request deletion of your data

• Withdraw consent (where applicable)
  
  

We respect and support these rights.

8. Children’s Privacy

This App is not intended for children under the age of 13.

We do not knowingly collect personal information from children.
If you believe a child has provided personal data, please contact us immediately.

9. Third-Party Services

The App may use trusted third-party services (such as Firebase) for:

• App performance monitoring

• Crash reporting

• Notifications
  
  

These services follow their own privacy policies and comply with data protection regulations.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

• Changes will be posted on this page

• Continued use of the App means acceptance of the updated policy
  
  

11. Contact Information

If you have any questions, concerns, or data-related requests, please contact us:

📧 Email: help.prasannacaterers@gmail.com
📍 Location: FAMT College, Ratnagiri, Maharashtra, India