1. Overview of Privacy Protection Policy
This privacy protection policy applies to the personal data processed by all applications, websites, gaming services, and offline activities of this platform. As a data controller, this platform collaborates with third parties, including data processors, for data processing.
The data processed by this platform complies with the personal data protection laws of the country/region where the services are provided.
2. Scope of Personal Information Processing Privacy Policy
This platform does not collect data beyond the necessary scope, nor does it collect specific data without user consent.
Based on your specific use of this service, we will collect information from you, third parties, and automatically during your use of this service. Some of this information is necessary, while some is optional.
To use this service, you need to provide an email address or contact information to register, create an account directly, or log in through a third-party account (hereinafter referred to as a "third-party account"). When performing these actions, we will collect the following necessary personal information:
Registration and Personal Information
Google: Account, member identification value, profile name
Facebook: Account, member identification value, profile name
Apple: Account, member identification value
X: Account, member identification value, profile name
Kakao: Account, member identification value, profile photo, profile name
Xbox: Member identification value, profile name
PS: Member identification value, profile name
Steam: Member identification value
Epic Games: Member identification value, profile name
Third-Party Account Information
When logging in through a third-party account, the personal information we collect may depend on the privacy settings of that third-party account.
We cannot control how third parties collect, use, and share your personal information. For more information, please refer to the privacy policies of the relevant third parties.
When using this service, the following information may be collected:
Character Name: Collects customer-generated in-game character names.
Age: To verify age, the date of birth is collected before allowing users to use this service.
Purchase History: If you make a purchase through the store in this service, we will collect and retain your purchase history and details, but will not receive your credit card number.
Customer Service: To handle customer inquiries, complaints, other business matters, shipping notifications, and customer support tasks, we may collect emails, chat records, attachments, and customer feedback.
Security Authentication: To authenticate, we may collect country/region information and contact information.
Other Automatically Collected Information: Device identification codes, including IP information, unique device identifiers, device IDs, advertising IDs, application IDs, or other identifiers.
Nicknames, activity and usage records, game scores, points, access logs, abuse records, and fraud detection information, device information (model, service provider information, operating system information, language, and country/region information)
Precise location data (GPS, subject to your consent)
Domain name, browser type, operating system device type, and other statistical or technical information about your device or the version of this service you are using
3. Purpose and Legal Basis for Personal Information Use
The following laws serve as the basis. Additionally, users can withdraw their consent at any time based on the principle of consent.
This platform uses your personal information for the following purposes and processes it based on the following legal grounds:
3.1 Entering into and Performing Contracts with You
Account registration
Providing and operating this service
Processing purchase details and confirming settlements
Resolving your issues
3.2 Legitimate Business Interests of This Platform
Responding to your requests, complaints, and communications, verifying your identity, processing transactions, providing technical support and troubleshooting, and other customer service purposes
Developing new products and services
Identifying members, preventing fraud, and detecting abuse
Sending event notifications to friends, user retrieval, and registration
Better understanding how users access and use this service and responding to user expectations and preferences
Contest management
3.3 Other Research and Analysis Purposes
Protecting the rights, health, and safety of others
Determining, exercising, or defending the legal position and rights of this platform
Sending you event information, marketing information, and advertisements (applicable to Taiwan region)
3.4 Complying with Legal Obligations
Complying with legal obligations required by law or legal proceedings
Responding to binding requests to comply with legal obligations
Complying with legal obligations related to children's privacy protection laws
3.5 Obtaining Your Consent
Tracking your geographic location while using this service
Marketing communications (when not registered to use this service)
Sending you event information, marketing information, and advertisements
Customizing the content and information sent or displayed to you, providing personalized content, and supporting advertising for this platform's services
4. Provision and Sharing of Personal Information
This platform does not sell your personal information. We will share or provide user personal information with third parties under the following circumstances, and all data sharing will be handled in compliance with the law to protect user rights.
4.1 User Consent
Personal information shall not be provided to third parties without the explicit consent of the user. Such consent can be withdrawn at any time.
4.2 Complying with Legal Obligations
When required by law, court orders, or regulatory agencies, personal information shall be provided in accordance with relevant laws.
4.3 Business Transfers and Mergers
In the event of a merger, acquisition, asset sale, or other corporate transactions involving this platform, personal information may be transferred to the counterparty. Users will receive appropriate notification after the completion of the transaction.
4.4 Preventing Illegal Activities and Protection
To prevent fraud, illegal activities, security threats, etc., personal information may be provided to relevant agencies when necessary.
4.5 Aggregated or De-identified Information
Data can be aggregated and shared with third parties in a manner that does not identify individual users for marketing, research, and analysis purposes.
4.6 Sharing with Service Providers
This platform may share personal information with trusted third-party service providers for purposes such as service operation, settlement processing, and customer support. These providers will process data on our behalf, and we will ensure the security and confidentiality of the data through contracts.
5. Service Providers That May Share Your Personal Information Include
[Personal Information Entrusted Processing]
6. Cookie Policy
6.1 Cookie Information
Cookies are small text files sent by the server used for website operation to your browser and stored on your computer.
6.2 Purpose of Cookie Use
This platform analyzes the browsing history and time of members and non-members who visit our official website and tracks interests and website visits with user consent to provide personalized services.
This platform and third-party analytics service providers use tracking technologies such as cookies, web beacons, tags, or scripts to collect statistical data.
In addition to website management, to understand how users use the website, this platform obtains aggregated data from third-party analytics service providers through these technologies.
You have the right to prevent cookies from being stored on your hard drive. You can set your browser options to allow all cookies, request permission each time a cookie is stored, or block all cookie storage. However, if you refuse to store cookies, certain services may no longer be available.
[Methods to Enable or Disable Cookies]
Chrome
(PC) Go to the menu in the upper right corner of the browser, click Settings > Click Privacy and Security > Toggle to Cookies and Other Site Data and choose whether to accept or block cookies.
(Mobile Device) In the menu in the upper right corner of the app screen, click Settings > In Advanced Settings, click Site Settings > Toggle to Cookies to turn on or off the option to allow cookies.
Edge
In the options menu on the right side of the browser (such as Settings) > Settings > Click Cookies and Site Permissions in the left menu. In Stored Cookies and Data, select Cookie and Site Data Management and Delete > Enable or disable Cookie data storage and reading permissions (recommended).
Safari
(MacOS) In the menu bar at the top left, click Safari > Click Settings > From the settings window, toggle to Privacy Protection and turn on or off "Block All Cookies".
(iOS) Settings > Select Safari from the app list > In Privacy Protection and Security, turn on or off "Block All Cookies".
Internet Explorer
Browser's Tools menu > Internet Options > Privacy > Advanced Settings
Google may use external web analytics tools (such as Google Analytics) to allow advertisers to publish web advertisements and collect behavioral data.
Change Google Web Analytics settings: https://tools.google.com/dlpage/gaoptout/
For other web analytics tools, block them in their respective ways.
[Opt-out of Targeted Advertising Settings]
Online advertisers providing targeted advertising: Google, Facebook, X
Behavioral data collection method: Automatically collected when users visit the official website or open the app.
Online behavioral targeted advertising: A marketing strategy that provides personalized services to users by analyzing their online behavior and search history, etc.
Android: Click Privacy Settings and then select Block Ads.
iOS: Click Privacy Settings and then select "Limit Ad Tracking".
To change your cookie settings, please use the cookie settings menu at the bottom of our official website.
7. Age Restrictions
This platform complies with age restriction laws when providing services and collecting personal information.
7.1 Prohibition on Collecting Children's Personal Information
This platform does not intentionally collect children's personal information, nor does it target services at children.
If it is confirmed that a child has provided personal information, this platform will immediately delete the information.
If it is determined that this platform stores children's personal information, please have the child exit the service being used or immediately contact this platform's data protection department.
7.2 Age Restrictions in Specific Countries
This platform complies with age restrictions in accordance with relevant laws in each country.
EU: According to the GDPR, users under the age of 16 must obtain consent from their parents or legal guardians.
US: According to the COPPA, personal information of children under the age of 13 is not collected.
Japan: According to the APPI, personal information of children under the age of 16 is not collected.
Taiwan Region: According to the PDPA, personal information of children under the age of 18 is not collected.
Other Countries: Comply with respective age restriction regulations and enforce restrictions as required by specific regional laws.
Depending on the laws of the country where the service is used, additional confirmation procedures may be required as measures to comply with the laws of each country.
7.3 Restrictions on Interest-Based Advertising and Targeted Promotions
This platform does not display interest-based advertising or conduct targeted promotions for children.
7.4 Data Deletion Procedures
When this platform confirms that children's personal information has been collected, we will delete the information as soon as possible.
Questions about the deletion procedures can be resolved through the following customer service channels.
7.5 Guidelines for Parents and Guardians
This platform recommends that parents or guardians supervise and guide children's online activities.
If a guardian discovers that their child is using this platform's services, please immediately cancel the service. For assistance, please contact us immediately.
This policy applies to all services of this platform. We strive to protect children's personal information by continuously improving privacy protection measures.
When providing services to children, this platform processes children's personal information.
7.6 Age Verification Procedures
For children joining the service, this platform may implement user age verification procedures.
Age verification may require users to provide information such as date of birth or age, age range, age verification documents (if necessary), etc.
The information collected during the age verification process will comply with legal requirements and will only be used to confirm eligibility for service provision.
After confirming the age, the information used for authentication will be immediately deleted or securely stored.
8. Data Retention Period
This platform complies with the following standards regarding the retention period of personal information.
8.1 Data Retention During Service Provision
Personal information will be retained for the minimum period required for service operation while the user retains an account. During this period, the user's personal information will be used for service operation and will be immediately deleted upon account cancellation or service termination.
8.2 Data Retention for Fulfilling Legal Obligations and Contracts
This platform may retain personal information as necessary to comply with legal requirements or fulfill contractual obligations. For example, information will be retained for the minimum period required in cases such as compliance obligations and dispute resolution.
8.3 Data Deletion Procedures
If you submit a request to delete your account through "Settings" in the game application or "My Information" on the homepage, we will securely delete your data within a maximum of 7 days.
Additionally, when a request to delete personal information is made, the data will be securely deleted within a maximum of 14 days and processed in an irrecoverable state. Furthermore, we regularly review the necessity of retaining data and regularly delete or anonymize unnecessary data.
8.4 Data Retention for Business and Research Purposes
In addition to legal obligations, certain data may be retained for a period of time for research and business analysis purposes. Even in such cases, the data will be anonymized or de-identified to ensure that individuals cannot be identified.
9. Security of Personal Information
This platform is implementing the following security measures to protect your personal information:
9.1 Technical Protection Measures
During processing, your personal information will be protected through encryption technologies such as TLS, AES, and SHA. Additionally, access to personal information will be minimized, and only authorized employees will have access.
9.2 Physical Protection Measures
Facilities where servers and databases are located will be physically protected through security cameras and access control systems.
9.3 Administrative Protection Measures
Employees will regularly receive privacy protection and security training, and privacy protection supervisors will oversee related work. Additionally, when entrusting the processing of personal information to third parties, contracts requiring strict adherence to security measures will be required.
9.4 Personal Information Leakage and Infringement Response Plan
In the event of a personal information leakage or infringement, a response plan will be immediately implemented to promptly notify the information subject and take measures to minimize damage. Swift action will be taken to restore and replace the leaked personal information, and timely reports will be made to relevant agencies.
9.5 Security Checks and Audits
Regular security audits will be conducted to check security systems and improve security vulnerabilities. These measures will confirm whether privacy protection measures are effectively implemented.
10. User Rights
You may exercise the rights explicitly stated in this privacy protection policy at any time. Your rights regarding personal information are as follows:
10.1 Right of Access and Portability
You may request access to the content of the personal information we have collected about you and its usage details. Additionally, you may request that we provide your personal information in a structured format for transmission to another service provider.
10.2 Right to Rectification and Erasure
If your personal data is inaccurate or incomplete, you may request rectification or updating. Additionally, under specific conditions, you may request that we erase the personal data we retain. This right applies when your personal data is no longer necessary or required to fulfill legal obligations.
10.3 Right to Restriction of Processing
You may restrict the processing of your personal information. For example, when you dispute the accuracy of personal information or need to object to processing, you may request restriction.
10.4 Right to Object
You may object to the processing of your personal information for specific purposes. In particular, you have the right to object to the processing of your personal information for the exercise of official authority or marketing purposes.
Methods to withdraw marketing consent
10.5 Right to Object to Automated Decision-Making
You may object to decisions that have legal effects on you due to automated processing and may request human intervention in such decisions.
10.6 Right to Withdraw Consent for Personal Information Processing
You may withdraw your consent for personal information processing at any time. However, withdrawing consent may affect your use of this service.
10.7 Right to Non-Discrimination
You have the right not to be discriminated against for exercising your personal information protection rights.
10.8 Right to Amend Information Provided to Third Parties
If your personal information has been provided to third parties and you request amendment or deletion of the information, we will immediately notify the third parties to make the amendment.