Are you struggling to send emails from a shared mailbox? Look no further because we have the solution for you! With the rise of remote work and collaborative environments, shared mailboxes have become a popular tool for businesses. However, sending emails from a shared mailbox can be confusing and time-consuming. In this article, we will show you how to easily send emails from a shared mailbox using Power Automate, saving you time and hassle.

A shared mailbox is a mailbox that can be accessed and managed by multiple users. It allows a group, such as a team or department, to send and receive emails from a single email address. This feature is beneficial for collaboration and ensuring that important emails are not overlooked.


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Organizations can control access to the shared mailbox by granting permissions to specific users, dictating which actions they can perform, such as reading, sending, and deleting emails. In summary, shared mailboxes promote teamwork and streamline communication processes.

Utilizing Power Automate for sending emails from shared mailboxes can enhance productivity, streamline workflows, and improve collaboration within your team. So why not take advantage of this powerful tool?

Using Power Automate for sending email from a shared mailbox offers several benefits. It saves time and effort through automation, enables easy collaboration and delegation within a team, and provides centralized email management for efficient communication. With Power Automate, you can streamline various processes and enhance productivity.

True story: Our team recently implemented Power Automate to send emails from a shared mailbox. Testing and saving the flow was effortless, allowing us to streamline communication and ensure that important messages reached the intended recipients. This automation saved us time and effort, and we greatly appreciated the centralized email management it provided. Power Automate proved to be a valuable tool for efficient collaboration and delegation within our team.

By automating the process, you can save valuable time by eliminating the need for manual email sending. This allows you to focus on more important tasks and reduces the risk of human error. With Power Automate, you can streamline your email communication and ensure that messages are consistently sent from the shared mailbox.

This streamlined process enhances collaboration by allowing team members to easily access and send emails from a shared mailbox. It also enables efficient delegation of email tasks, ensuring that responsibilities are evenly distributed.

In a true story, a marketing team utilized Power Automate to send email updates to clients from a shared mailbox. This simplified communication, improved response time, and ensured that all team members were on the same page when interacting with clients.

Sending emails from a shared mailbox can streamline communication and tasks within a team or organization. With the help of Power Automate, this process can be automated for even greater efficiency. In this section, we will explore some potential use cases for sending emails from a shared mailbox with Power Automate. From team communication and updates to customer support and project management, we will discuss how this feature can be utilized in various scenarios for improved workflow and collaboration.

Communicating and updating team members efficiently is crucial for smooth collaboration. To achieve this, follow these steps to send emails from a shared mailbox using Power Automate for team communication and updates:

By using Power Automate for sending email from a shared mailbox, project managers can benefit from improved efficiency, easy collaboration, and delegation, as well as centralized email management. This tool is particularly useful for team communication and updates, customer support and service, and efficient project management and task assignments. History has shown that effective communication and streamlined processes lead to successful project outcomes.

Shared mailboxes allow groups of people to monitor and send emails from public email aliases. When a group user replies to messages sent to a shared mailbox, the email appears to be from the shared address, not from the individual user.

In the action's properties, select Other mailbox in the Send email message from drop-down menu, and populate the name or address of the shared mailbox in the Send from field. Additionally, populate the Account field with the address of your main account.

I have a slightly different use case. I want to create a flow where i am receiving email in shared mailbox from another grp mailbox which is of my client. The problem is, the from field is not taking any shared mailbox id which is not of my org. However it takes the individual mail ids which are outside of my org. What can i do to solve this.

In this Power automate tutorial, we will see how to send an email from a Shared mailbox using Microsoft Flow. Let us check out an example on Power Automate send email from shared mailbox.

For this, I have created a SharePoint list called Project management list. When a manager creates a new project/item and assigns it to the user, that user will get an email with an attachment from the shared mailbox.

The thing is, since i have hundreds of emails to move over, I use the Outlook client to simply move the emails from my one subfolder to another. This works perfectly in a regular mailbox, but the shared mailbox flows fails to even trigger most of the time, or only picks up 25 to 50% of the emails.

I have a funny issue with the When a mail arrives in a shared mailbox trigger: it works 100% when I test and send mails from my own account but it doesn't when mails arrive from a schedule database job. When scheduled jobs arrive from a different system it works fine.

We have an efax system setup and use Office 365. I created 3 shared mailboxes, and appropriately named them after their office locations, ex [email protected], [email protected], [email protected]The efax system sends emails with the faxes as an attachment to the appropriate shared mailbox, based on the phone number it was sent TO. faxes sent to 718-555-9999 get forwarded to [email protected]

I have a staff of 25 users that I gave full access to all 3 shared mailboxes, so they can check all incoming faxes as needed. When an email comes in, the subject states the phone number the fax was sent FROM. Each staff member is responsible for receiving faxes from the same 3-5 phone numbers every week.

I would like to find out how I could trace a deleted email from shared mailbox. There is an email that was deleted and I need to prevent to happen this again or find a way how to see who has deleted an email

365 has an audit log search you can use :


https:/ Opens a new window/docs.microsoft.com/en-us/microsoft-365/compliance/auditing-troubleshooting-scenarios?view=o365-worldwide


You can change permissions on inbox and subfolders if your the creator /owner of the mailbox. You can set them to read only to prevent deletion folders so only people can read them


https:/ Opens a new window/businesstechplanet.com/how-to-give-read-only-access-to-a-shared-mailbox-microsoft-365

You can configure activity alerts ( Opens a new window).

In Activities, select 'Moved messages to deleted items folder' and 'Deleted messages from deleted items folder'.

In Users, select the specific shared mailbox and then configure alert recipient.

That's it. 

Now you will receive alert notifications whenever a person deletes email from that shared mailbox.

I've just checked few more mailboxes.... shared...also users mailboxes.... and all have the same output as the above. When I run audit on them, I can see different actions reported - for user mailbox - but none related to emails. Fro other shared mailboxes, I get no data as well.... :/

Besides our own private inbox, many of us also monitor shared mailboxes. My first task of any working day is to check my emails. However, I often get carried away with personal replies, and other subsequent tasks related to them. This results in failing to remember to check the shared inbox. Fortunately, a lot of the emails in that inbox are not related to my department, but it goes without saying that there are several occasions in which keeping up to date would have proved highly beneficial. I decided to create a Power Automate Flow that would trigger a notification in Microsoft Teams when an email with a specific subject line is received into the shared inbox.

This task sounds pretty easy, doesn't it? But it took plenty of time for me to find a workaround since there is no out of the box trigger "When email is flagged" for a shared mailbox . This trigger works only for personal mailboxes.

Apparently it turned out that a lot of people are looking for a solution for the same task. You can find and vote for an idea "to create a trigger When an email is flagged in a shared mailbox" which was posted 6 years ago by community members, also there are community discussions (this and this) regarding this topic and they haven't been resolved.

For my user case it was necessary to create a task in MS Planner once someone, who has access to a shared mailbox, flagged an email. As I mentioned above, there is no OOTB trigger for a shared mailbox, but we can use Recurrence trigger + HTTP request for getting flagged emails. Lets take a look at it step by step:

One of the requirements, besides automate task creation in MS Planner, was adding attachments from email to a task in Planner, but I will show both options: how to add email itself & attachments from email.

With the Send email with options action in Power Automate, you can send an email to a user with a respond option and wait for completion.

Unfortunately, this email cannot be sent from a shared mailbox by default. ff782bc1db

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