Privacy Policy

This Privacy Policy outlines the data practices for the Loyaltyworx platform (the "Platform"), operated by Posworx ("Platform Provider", "we", "us", "our"). The Platform uses data from Posworx-operated point-of-sale (POS) software where one of Posworx's retail clients uses the Platform's communications tool to send marketing messages to their POS customers.

This Privacy Policy applies to (a) the following mobile applications ("Apps"), who are listed as the developer/publisher of each specific App on the Google Play Store, and (b) POS customers of Posworx's retail clients, solely in relation to WhatsApp marketing communications sent to them using the Platform's communications tool:

• Salomon Sports SA

• Boardriders Club SA

• Loyaltyworx App: Operated by Posworx

Posworx built the LoyaltyWorx app as a free app. This Service is provided by Posworx at no cost and is intended for use as is.

This page is used to inform users regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at sites.google.com/view/loyaltyworx-terms, unless otherwise defined in this Privacy Policy.

Personal information

For a better experience, while using our Service, we may require you to provide us with certain

personally identifiable information, including but not limited to  your name, surname, location, pictures, email address, contact number

the last known registered store location.  

Device information

We do also collect information about your device which may, in some cases be critical

to the proper functioning of the service and in another scenario for the purpose of identifying your device when you interact with our services. 

The device information mentioned in the latter  may include but is not limited to 

your device's operating system.

Loyalty Purchases

We store your loyalty purchases made in-store to determine the loyalty level you're on based on the loyalty programme's parameter. Storage of your loyalty purchases is also used as means of rewarding you with points, again based on the loyalty programme's parameters that you may be a part of.

Transaction History

We keep a record of your loyalty account activity, including sales, point redemptions, and bonus points loaded to your account. This works similarly to how a bank keeps a record of transactions to determine your account balance — each redemption or bonus loaded is recorded, and your current points balance is calculated from that history. This information is used to accurately reflect your loyalty balance, resolve any queries or disputes about your points, and administer the loyalty programme's rewards.

Location (optional)

The location information you provide us with is used for targeted marketing and statistics.

Email address

Your email address may be used to identify your account to provide support and resolve issues

Contact number

Your contact number is used to send you updates regarding promotions (optional) and marketing but also as an additional security measure i.e. To send you an OTP when your loyalty card is being used as a tender type.

Section conclusion

The information that we request is retained both on your device and by us and will be used as described in this privacy policy. The information that we retain about you may be accessed by other third parties who make use of Loyaltyworx as a service.

The app does use third-party services that may collect information used to identify you. 

If you'd like your details to be deleted, please send an email to the email address provided below in the Contact Us section and we'll remove your personally identifiable information from Loyaltyworx. You can also send us a message from https://www.posworx.co.za/contact-6?loyaltyworx=true

Loyaltyworx offers features that use a technology known as local storage to provide a simple, smooth experience with Loyaltyworx. Local storage as the word suggests, is data stored locally on your device, as mentioned previously we use local storage to provide simplicity which includes but is not limited to storing a flag that indicates whether you as the user has already been through the onboarding experience,  the company identifier for you a loyalty card you might be querying, your credentials so that we can identify you when you use our service.

We use the WhatsApp Business Platform, provided by Meta Platforms, Inc. ("Meta"), to send promotional and marketing messages to POS customers whose record with the retailer indicates they have opted in to receive them.

To do this, we share your contact number with Meta via the WhatsApp Cloud API, and we receive delivery/read status information back from Meta for the messages we send. We do not store the content of WhatsApp messages — only your phone number and the message delivery status are retained on our systems.

Meta processes this information under its own WhatsApp Business Platform terms and privacy policy, available at https://www.whatsapp.com/legal/business-policy and https://www.whatsapp.com/legal/privacy-policy. We encourage you to review those policies for details on how Meta handles data on its platform.

You can opt out of receiving WhatsApp marketing messages from us at any time by replying "STOP" to any message, or by contacting us using the details in the Contact Us section below.

This Service may contain links to other sites. If you click on a third-party link, you will be

directed to that site. Note that these external sites are not operated by  us. Therefore, I

strongly advise you to review the Privacy Policy of these websites. I have no control over, and

assume no responsibility for the content, privacy policies, or practices of any third-party

sites or services.

These Services do not address anyone under the age of 16. In the case we are made aware that a child under 16

has provided  us with personal information and we're requested to remove it by their guardian, we will delete this from our servers. If you

are a parent or guardian and you are aware that your child has provided us with personal

information, please contact us so that we can perform necessary actions.

We may update our Privacy Policy from time to time. Thus, you are advised to review this page

periodically for any changes. We will notify you of any changes by posting the new Privacy Policy

on this page. These changes are effective immediately, after they are posted on this page.

Address:  64 Armstrong Ave, La Lucia, Durban, 4051

Email: info@posworx.co.za

Tel: +27 31 007 0959