Privacy Policy – PostPay

PostPay – Post Office Savings, Insurance & AI Assistant

Effective Date: 15 June 2026

Introduction

PostPay (“we”, “our”, or “us”), developed by GoreTech, is a mobile application designed to provide information, calculators, account management tools, and AI-assisted guidance related to India Post savings schemes, insurance products, and postal services.

We are committed to protecting your privacy and handling your information responsibly.

⚠️ Important Disclaimer

PostPay is an independent and unofficial application.

PostPay is not affiliated with, endorsed by, sponsored by, or connected to India Post, India Post Payments Bank (IPPB), the Department of Posts, or the Government of India.

Information We Collect

Depending on the features you use, we may collect and process the following information.

Account Information

When you create a PostPay account, we may collect:

• Email address

• Firebase User ID (UID)

• Authentication information

• Account creation date

• Login activity

• User preferences

Authentication may be provided through:

• Email and Password

• Google Sign-In

This information is used only for account management, authentication, security, feature access control, and service operation.

Postal Account Information

PostPay allows users to save and manage postal investment records for personal tracking purposes.

Information you choose to save may include:

• Scheme name

• Postal account number

• Certificate number

• Customer ID

• Deposit details

• Investment records

• Maturity details

• Account nickname

• User notes

• Other postal scheme information entered by the user

This information is stored securely in Firebase and synchronized across your devices after login.

PostPay does not verify account ownership, account balances, or financial records.

Users remain responsible for the accuracy of information entered into the application.

PostPay AI Information

When you use PostPay AI, we may process:

• Questions submitted to the AI assistant

• AI usage count information

• Request timestamps

• Diagnostic information

• Error reports

• Security logs

• Service performance information

PostPay AI is intended only for India Post and postal-related information and services.

Questions submitted to PostPay AI may be processed using secure cloud infrastructure and third-party AI providers.

We do not use AI conversations for advertising purposes.

Technical Information

Certain technical information may be automatically collected, including:

• Device model

• Device type

• Operating system version

• App version

• Language preferences

• Crash reports

• Performance information

• Session information

• General geographic region or country

This information helps us improve functionality, stability, security, and user experience.

Firebase Services

PostPay uses Google Firebase services, including:

• Firebase Authentication

• Firebase Firestore

• Firebase Analytics

• Firebase Cloud Functions

• Firebase Crashlytics

• Firebase Cloud Logging

These services help provide authentication, cloud synchronization, analytics, diagnostics, AI functionality, and security.

Google may process information according to its own privacy policies.

PostPay AI

AI Processing

PostPay AI may utilize artificial intelligence services including:

• Google Gemini

• OpenAI

• Future AI providers integrated by GoreTech

User questions may be securely transmitted through Firebase Cloud Functions and backend services to generate AI responses.

The AI provider used by PostPay may change over time without requiring users to update the application.

AI Usage Limits

To ensure fair usage and system reliability:

• Usage limits may apply to PostPay AI.

• Limits may differ for registered and non-registered users.

• Certain accounts may receive higher or unlimited usage limits.

• Usage counters may be stored to enforce these limits.

Feature limits may change at any time without prior notice.

AI Disclaimer

PostPay AI can make mistakes.

AI-generated content may occasionally be inaccurate, incomplete, outdated, or incorrectly interpreted.

Users should independently verify important financial, postal, insurance, investment, tax, and legal information through official India Post or government sources before making decisions.

PostPay AI responses are provided solely for informational and educational purposes.

Data Storage and Synchronization

Some information may be stored in Firebase and synchronized across devices associated with your account.

Examples include:

• Saved postal accounts

• Investment records

• User preferences

• AI usage information

• Account settings

Synchronization allows users to access their information across multiple devices after authentication.

Security

We take reasonable measures to protect your information.

Security measures may include:

• Secure HTTPS/TLS communication

• Firebase Authentication

• Firebase Security Rules

• Access controls

• Cloud security mechanisms

Sensitive account-related information is protected through secure transmission, authenticated access controls, and Firebase security mechanisms.

Despite our efforts, no electronic storage or transmission system can be guaranteed to be 100% secure.

Advertising ID

PostPay may access the device Advertising ID solely for analytics purposes.

We do NOT use Advertising IDs to:

• Display advertisements

• Create advertising profiles

• Sell user information

• Share information with advertising networks

Users may reset or delete their Advertising ID through device settings at any time.

Permissions Used

Microphone Permission

Microphone access is used only when you voluntarily use speech-to-text features.

The microphone is:

• Never used without user action

• Never used in the background

• Not used for recording conversations

• Not used for surveillance purposes

Voice processing may be handled by operating system services or speech recognition providers.

Internet Permission

Internet access is required for:

• Firebase services

• Cloud synchronization

• AI functionality

• Analytics

• Crash reporting

• Scheme updates

• Security services

Analytics and Diagnostics

PostPay uses Firebase Analytics and Firebase Crashlytics to improve the application.

Information collected may include:

• Device information

• App version

• Session duration

• Feature usage

• Crash reports

• Performance metrics

This information is used exclusively to improve app quality, reliability, and user experience.

We do not use analytics data to personally identify users.

Log Data

When errors occur, diagnostic information may automatically be collected, including:

• Device information

• App version

• Operating system version

• Error details

• Date and time information

• Technical diagnostics

Log data is used solely for troubleshooting, security monitoring, abuse prevention, and service improvement.

Data Retention

We retain information only for as long as necessary to:

• Provide app functionality

• Maintain user accounts

• Synchronize data

• Improve service quality

• Enforce security measures

• Comply with legal obligations

Some diagnostic logs and analytics information may be automatically deleted according to Firebase and Google Cloud retention policies.

Users may request deletion of their account and associated stored information.

Data Sharing

We do not sell personal information.

We do not rent personal information.

We do not share personal information with advertisers.

Information may be processed by trusted service providers solely to operate PostPay, including:

• Google Firebase

• Google Cloud Platform

• AI service providers used by PostPay

These providers process information only as necessary to provide their services.

Children’s Privacy

PostPay is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we discover such information has been collected, we will take reasonable steps to delete it.

External Links

PostPay may contain links to external websites, including official India Post websites and government resources.

We are not responsible for the privacy practices or content of third-party websites.

Users should review the privacy policies of those websites separately.

Your Rights

You may:

• Access your account information

• Modify saved postal records

• Delete saved records

• Request account deletion

• Revoke permissions through device settings

• Reset or delete your Advertising ID

• Contact us regarding privacy concerns

To request account deletion or privacy assistance, contact:

📧 postpayhelpdesk@gmail.com

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes become effective immediately upon publication within the app or on the associated website.

Continued use of PostPay after such changes constitutes acceptance of the updated Privacy Policy.

Contact Us

For questions regarding this Privacy Policy:

📧 Email: postpayhelpdesk@gmail.com

Developer: GoreTech
Application: PostPay
Category: Postal Information, Financial Calculator & AI Assistant

We aim to respond to genuine privacy-related requests within a reasonable period.

© 2026 GoreTech. All rights reserved.

PostPay is an independent application and is not affiliated with India Post, IPPB, the Department of Posts, or the Government of India.

Last Updated: 15 June 2026