Welcome to POSITIVEDATA.
POSITIVEDATA provides services including airtime purchases, data subscriptions, electricity token payments, utility bill payments, cable TV subscriptions, and examination PIN purchases.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our app.
## 2. Information We Collect
We may collect the following information:
### Information You Provide
- Full name
- Phone number
- Email address
- Username and account information
- Payment and transaction details
- Meter numbers, smart card numbers, subscriber IDs, or examination details required to deliver requested services
### Information Collected Automatically
- Device model
- Operating system version
- IP address
- App usage logs
- Device identifiers
- Transaction history and timestamps
## 3. How We Use Your Information
We use your information to:
- Create and manage your account.
- Process your transactions.
- Deliver requested services.
- Provide customer support.
- Detect and prevent fraud.
- Improve our app and services.
- Comply with legal and regulatory obligations.
## 4. How We Share Your Information
We do not sell your personal information.
We may share your information only when necessary with trusted third parties, including:
- Payment service providers
- Telecom operators
- Utility service providers
- Examination PIN providers
- Government authorities when required by law
These third parties are permitted to use your information only to provide services on our behalf.
## 5. Data Security
We use appropriate technical and organizational measures to protect your personal information, including encrypted communication (TLS) and secure access controls.
Although we strive to protect your information, no method of electronic transmission or storage is completely secure.
## 6. Data Retention
We retain your information only for as long as necessary to:
- Provide our services.
- Meet legal obligations.
- Resolve disputes.
- Enforce our agreements.
## 7. Your Rights
Depending on your location, you may have the right to:
- Access your personal information.
- Correct inaccurate information.
- Request deletion of your personal information.
- Object to certain processing activities.
- Withdraw consent where applicable.
To exercise any of these rights, contact us using the details below.
## 8. Children's Privacy
Our services are not intended for children under 18 years of age.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it.
## 9. Third-Party Services
Our app may use third-party services such as payment gateways, analytics providers, and messaging services.
These providers have their own privacy policies governing how they process your information.
## 10. International Data Transfers
Your information may be processed in countries outside your country of residence.
Where required, we implement appropriate safeguards to protect your personal information.
## 11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted within the app or on our website, and the "Last Updated" date will be revised accordingly.
## 12. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us.
Email: usainilkhairii@gmail.com
Phone: 07042436606