How to Get a Charlie Card

Audience: Customers of the MBTA

Tools: Storyline 360, Google Suite, Canva

What is a Charlie Card?

In Boston, we have the MBTA, which is our subway system. To use it, we need a Charlie Card, a plastic card that can be reloaded, or a Charlie Ticket, a temporary paper card. In the past, it was difficult to obtain a Charlie Card as it was only available at specific locations, and it was not always easy to find someone to help you, and sometimes the cards were out of stock. However, as of July 2022, the MBTA has updated all of its machines to distribute both paper and plastic Charlie Cards, making it much easier for riders to obtain the card they need to use the subway system.

Why this project?

I had a conversation with a friend who mentioned how difficult it was to obtain a Charlie Card. They informed me that the machines have been updated, making the process much more straightforward. So, I decided to create a mini-lesson to provide people with information on how easy it is to obtain a new Charlie Card now.

The Design