Pookie Privacy Policy
Effective Date: November 12, 2024
1. Introduction
Thank you for using Pookie (the “App”) and its associated AI-powered chatbot assistance services (the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Services. By using the Services, you consent to the data practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use the App.
2. Age Restrictions
The App is intended for users aged 18 and older. If you are under 18, you must have the direct supervision and consent of a parent or legal guardian to use the App. We do not knowingly collect personal information from children under 13. If you believe we may have inadvertently collected information from a child under 13, please contact us so that we can promptly delete it.
3. Information We Do Not Collect
We do not collect or store the content of your conversations with the chatbot. Our system is designed so that conversation data does not persist on our servers beyond the immediate generation of responses. As a result, we have no access to the specific content you share with the chatbot.
4. Information We May Collect
While we do not save conversation content, we may collect certain other types of information:
Voluntarily Provided Personal Information: If you choose to provide us with your name, email address, or other contact details (for example, when contacting support or subscribing to premium features), we will collect and store this information.
Non-Personal Information: We may automatically collect certain technical information about your device and usage of the Services, such as your IP address, device type, operating system, browser type, and usage patterns. This data is used primarily for analytics, improving performance, and enhancing the user experience.
We do not use any personal or non-personal information collected to reconstruct your conversations or link you to specific conversation content.
5. How We Use Your Information
We may use the information we collect for purposes such as:
Providing the Services: To offer, personalize, and maintain the chatbot functionality and related features.
Improving the App: To analyze usage trends and enhance the performance, reliability, and functionality of the App.
Responding to Inquiries: To communicate with you about your account, troubleshoot technical issues, and provide customer support.
Notifications and Communications: To send you updates, notifications, and, if you have opted in, promotional communications about new features or services. You can opt out of these at any time.
Security and Integrity: To detect, prevent, or address security incidents, fraudulent activities, or violations of our Terms of Use or applicable laws.
6. Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share information in the following limited situations:
With Your Consent: We will share your information if you explicitly request or authorize us to do so.
Service Providers: We may share information with trusted third-party service providers who assist us in operating and improving the App. These providers are obligated to handle your data in accordance with this Privacy Policy and applicable laws.
Legal Compliance: We may disclose information when required to comply with legal obligations, respond to lawful requests from authorities, or protect the rights, property, or safety of our users and the public.
Business Transactions: In the event of a merger, acquisition, or transfer of assets, your information may be transferred as part of that transaction. We will notify you before your personal information becomes subject to a different privacy policy.
7. Data Security
We implement reasonable technical and organizational measures to protect the information we collect and store. However, no method of data transmission or storage is entirely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
8. Your Choices and Rights
Opt-Out: You can choose not to provide certain personal information, but doing so may limit your ability to use certain features of the App.
Access and Deletion: You may request to access, correct, or delete the personal information we have about you. Contact us at the email address below, and we will respond within a reasonable timeframe.
Promotional Communications: You can opt out of receiving promotional emails by following the unsubscribe instructions included in the communication or by contacting us directly.
9. Children’s Privacy
As stated above, the Services are not intended for children under 13. If you believe we have collected personal information from a child under 13 without parental consent, please contact us, and we will delete the data promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will notify users of significant changes by posting the updated policy on this page and adjusting the "Effective Date." Your continued use of the App after any changes indicates your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: support@ultimate-ai-app.com
Last Updated: November 12, 2024