Trouble Shooting

First Rule of Maintaining good computer hygeine is to make sure that the device is turned off at least one time a week.  Allow it to completely power down, and fully charge with no applications running.  Restart the device after returning to the campus so it connects to DCSD secure wifi. 

If your computer performance seems to have become sluggish, or shuts down unexpectedly, it may be time to perform some basic computer maintenance. We suggest you perform these maintenance procedures periodically to help your computer's performance as well as being another IT security preventative measure. Here are some recommended basic computer maintenance topics:

• Installing Current Operating System Updates

• Clearing the Cache in your Internet Browser(s)

• Maintaining Current Anti-Virus Software

• Maintaining Current Malware Protection Software

• (Windows) Running Disk Cleanup

• MAC Maintenance Tips

• Other Computer Maintenance and Security Recommendations

INSTALLING CURRENT OPERATING SYSTEM UPDATES

An important factor in keeping your computer performance its best, as well as maintaining latest security updates is to keep your operating system up-to-date with the developers’ latest patches.

For school Chromebooks running the default setting for Chrome update (which is recommended) is Install Updates Automatically, but different devices may have different settings. 

For Windows Devices: 

• To check for updates, click on Start, select All Programs, and then select Windows Update. If there are any outstanding updates, click Install Updates button. This may require a restart after updates are finished installing.

• To check settings for Windows updates, you can click on Start, select All Programs, then select Windows Update. On the left hand side select Change Settings and the option currently selected for installing Windows updates is listed under Important Updates.

For Macintosh Devices 

• install updates by clicking on the Apple menu and choosing About This Mac, then selecting Software Update.

CLEARING THE CACHE IN YOUR INTERNET BROWSER(S)

Another maintenance suggestion is periodically clearing the cache (memory) and cookies from your Internet browser(s). We recommend doing this about every two weeks or so, for 2 reasons:

• Clear cookies to fix

  • Sign-in problems (not being able to sign-in, not being able to stay signed-in to Canvas or Infinite Campus)

  • Error messages about setting user cookies

• Clear cache to fix

  • Pages that freeze or don't finish loading

  • Outdated pages with old content

  • Online applications that don't respond

In Chrome

• On your computer, open Chrome.

• At the top right, click More .

• Click More tools. Clear browsing data.

• At the top, choose a time range. To delete everything, select All time.

• Next to "Cookies and other site data" and "Cached images and files," check the boxes.

• Click Clear data.

There are a number of browsers with different methods to clear cache and cookies, you can follow this link and find detailed instructions for your specific browser, www.wikihow.com/Clear-Your-Browser's-Cache.