Jelly Word Pop Support

Need help with Jelly Word Pop? Email us at bartoogamecompany@gmail.com.

To help us help you, please tell us:

• your device and its system version, for example "iPhone 15, iOS 26" or "Samsung Galaxy A54, Android 15"

• your level number

• what happened, with a screenshot if you can

We read every email and aim to reply within three working days.

Found a word or a picture that looks wrong? Tell us. We fix those too.

Common questions

Where is my progress saved? Only on your device. The game has no accounts and no cloud save, and we never get a copy of your progress.

I have a new phone. Can I get my progress back? We can't move or restore it for you, because we never have a copy. If you set up the new phone from a backup of the old one (iCloud Backup or Google backup), your progress may come with it. Otherwise the game starts again at level 1.

How do I start over? Delete the game's data, then open the game again.

• iPhone or iPad: touch and hold the Jelly Word Pop icon, tap Remove App, then tap Delete App. Then install the game again from the App Store.

• Android: open Settings > Apps > Jelly Word Pop > Storage and tap Clear storage. Menu names vary by phone. (If you delete and reinstall the game instead, Android may bring your progress back from your Google backup.)

This deletes your progress, coins and settings for good.

Can I buy coins? Are there in-app purchases? No. The game has no purchases. You earn coins by playing and spend them on hints and other helpers.

Are there ads? Yes. Jelly Word Pop is free to play and shows ads. Some are videos you can choose to watch for a reward, such as coins, more moves or a special level. Watching them is always up to you.

Do I need an internet connection? Ads and reward videos need an internet connection.

The jellies move when I tilt or shake my phone. Can I turn that off? Yes. Tap the cog at the top left to open Settings. You can turn tilt, shake, sound, music and haptics on or off there.

Privacy

Jelly Word Pop shows ads, and it and its partners collect information about your device and how you play, such as the advertising ID and your IP address, to show and measure ads and to improve the game. Our privacy policy explains what is collected, who receives it and your choices: https://sites.google.com/view/polystation-privacy-policy/jelly-word-pop-privacy-policy

You can reset or delete your advertising ID, or turn off personalized ads, in your device settings (Android: Settings > Privacy > Ads).

Jelly Word Pop is made by Polystation.